Went in tonight and ordered a chicken bacon ranch and a supreme club in a bowl. I guess the first red flag should have been when the girl doing the toppings asked if we wanted lettuce in the bowl....? They then forgot to put the bacon in that bowl. Which wasn't caught until the cashier noticed it. Instead of getting the people who were working on the toppings side to put the bacon on, they put one glove on and added the bacon. No washing of hands or getting the people who should have sanitary gloves on to add the bacon. We then ended up waiting 10 mins on the hot chicken bacon ranch sub. Grill cook was not wearing anything to keep their hair out of the food, btw. When we got home, we realized that it was just overcooked chicken on bread. No ranch, bacon, or any of the toppings that I asked for. The lady taking our order wrote it all down. It just seems like the people who actually made our order dropped the ball. Paying over $25 for a regular sized sub and a bowl seems even more outrageous when you don't even get what you're asking for. Heck, we didn't even get what they advertise in the sub. 🤷🏻♀️
Lori Palczer’s Homestead
When we ordered I ordered my Philly over cooked and was just barely cooked. My husband who is vegan ordered a portobello mushroom sandwich with no cheese and red pepper relish. First time came back loaded with cheese and second time with no relish and was so runny. Lesson learned is to not go for dinner.
Atmosphere: 2
Food: 1
Service: 1
Samantha Helms
The crew tonight on 1/31 around 7:00pm showed kindness and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Scott Faircloth
Swift service. Very kind and professional. Manager spoke nicely to employees. Clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Cheese Steak
Clifford
We have a Jersey Mike's location 10 minutes from us, but we drive an extra 20 minutes to Locust because of the friendly staff and the always clean dining area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak, Mike's Famous Philly
aspyn
Horrible experience. Ordered through DoorDash app and order was supposed to be ready in 35 minutes. Showed up to pick up over an hour later and still wasn’t ready. Supposedly gave my sub to someone else. Two times. Then tried to argue and say they never received the ticket. Would not refund me my money. Just do yourself a favor and do not go here.
Atmosphere: 1
Food: 1
Service: 1
Kevin Elbe
Well managed and well run. Great addition to the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Karl Nordstrom
I met one of this location's co-owners. Great guy. I need to get out of the Subway frame of mind and just let these guys do their job, which are the subs they list on the wall, whose ingredients are preselected with forethought. That's when I'll more fully appreciate Jersey Mike's. Until then, the one thing I am certain of is that unlike other sub shops, Jersey Mike's always has fresh-tasting ingredients. Very fresh indeed. No more stale bread like Subway seems to usually have these days all over the country (from my personal experience). I will be heading back to this Locust, NC Jersey Mike's more often during my time wintering in North Carolina.
Atmosphere: 5
Food: 5
Service: 5
Evelina S
Always clean here and the customer care is very friendly. They are very neat and carful with how they make your food. If you ever have any requests or anything, they are always polite about it and accommodate it. Always enjoy coming here because I know that they are happy to see everyone!
Atmosphere: 5
Food: 5
Service: 5
dmnimfne
Great food, staff was friendly and funny. Sandwich was perfect. Thanks :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef and Provolone, Tuna Fish
Lack of communication. Didn’t ask about oil vinegar, salt and pepper, but when I asked for something they were curt as if I was out of turn.
Atmosphere: 5
Food: 4
Service: 1
Janie Tettmar
Was in today and the staff was all very friendly and very busy.On a side note that does not say anything bad about this location or the staff but something needs to be done about the online ordering. It’s not fair to the staff when they get bombarded with online ordering and walk in orders. The online ordering needs to be cut off after so many orders come in. Today I witness staff busting their butts to make orders with all the online people watching them and some people yelling at them, when they had no control and were doing their best.I felt very bad for the staff.
Atmosphere: 5
Food: 5
Service: 5
Emily P
Compared to several other Jersey Mikes I’ve been to, this ranks at the top. Fresh ingredients, kind staff & delicious sub.
Atmosphere: 5
Food: 5
Service: 5
Ronnie H
Honesty the best JM I have been into. Management is top notch, staff is great. Inside is always spotless and they get through the lunch rush efficiently. Fantastic to have them in Locust!
Atmosphere: 5
Food: 5
Service: 5
Donald Payne
Terrible experience and very unprofessional staff. The two younger women were too busy flirting and having personal conversations to worry about anyone else. Wanted to see the guys dog and talking about his license plate. Meanwhile, I and another customers order was mixed up. I ordered 3 sandwiches and only received 1. Meanwhile, the other customers received the rest of my order and nothing that they ordered. Whats worst is that my food was opened with the bread separated, which meant it was touched by the other customers. Instead of it immediately being remade, she attempted to hand me the already opened sandwichs. They did remake at my request, but this could have all been avoided if only they were paying attention. The guy felt so comfortable that he left and came back to slide his number to the young woman at the register. The two older employees were amazing and stuck to their work despite having to remake items.
Went in tonight and ordered a chicken bacon ranch and a supreme club in a bowl. I guess the first red flag should have been when the girl doing the toppings asked if we wanted lettuce in the bowl....? They then forgot to put the bacon in that bowl. Which wasn't caught until the cashier noticed it. Instead of getting the people who were working on the toppings side to put the bacon on, they put one glove on and added the bacon. No washing of hands or getting the people who should have sanitary gloves on to add the bacon. We then ended up waiting 10 mins on the hot chicken bacon ranch sub. Grill cook was not wearing anything to keep their hair out of the food, btw. When we got home, we realized that it was just overcooked chicken on bread. No ranch, bacon, or any of the toppings that I asked for. The lady taking our order wrote it all down. It just seems like the people who actually made our order dropped the ball. Paying over $25 for a regular sized sub and a bowl seems even more outrageous when you don't even get what you're asking for. Heck, we didn't even get what they advertise in the sub. 🤷🏻♀️
When we ordered I ordered my Philly over cooked and was just barely cooked. My husband who is vegan ordered a portobello mushroom sandwich with no cheese and red pepper relish. First time came back loaded with cheese and second time with no relish and was so runny. Lesson learned is to not go for dinner.
Atmosphere: 2
Food: 1
Service: 1
The crew tonight on 1/31 around 7:00pm showed kindness and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Swift service. Very kind and professional. Manager spoke nicely to employees. Clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Cheese Steak
We have a Jersey Mike's location 10 minutes from us, but we drive an extra 20 minutes to Locust because of the friendly staff and the always clean dining area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak, Mike's Famous Philly
Horrible experience. Ordered through DoorDash app and order was supposed to be ready in 35 minutes. Showed up to pick up over an hour later and still wasn’t ready. Supposedly gave my sub to someone else. Two times. Then tried to argue and say they never received the ticket. Would not refund me my money. Just do yourself a favor and do not go here.
Atmosphere: 1
Food: 1
Service: 1
Well managed and well run. Great addition to the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
I met one of this location's co-owners. Great guy.
I need to get out of the Subway frame of mind and just let these guys do their job, which are the subs they list on the wall, whose ingredients are preselected with forethought. That's when I'll more fully appreciate Jersey Mike's. Until then, the one thing I am certain of is that unlike other sub shops, Jersey Mike's always has fresh-tasting ingredients. Very fresh indeed. No more stale bread like Subway seems to usually have these days all over the country (from my personal experience).
I will be heading back to this Locust, NC Jersey Mike's more often during my time wintering in North Carolina.
Atmosphere: 5
Food: 5
Service: 5
Always clean here and the customer care is very friendly. They are very neat and carful with how they make your food. If you ever have any requests or anything, they are always polite about it and accommodate it. Always enjoy coming here because I know that they are happy to see everyone!
Atmosphere: 5
Food: 5
Service: 5
Great food, staff was friendly and funny. Sandwich was perfect. Thanks :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef and Provolone, Tuna Fish
Restaurantji Recommends
Lack of communication. Didn’t ask about oil vinegar, salt and pepper, but when I asked for something they were curt as if I was out of turn.
Atmosphere: 5
Food: 4
Service: 1
Was in today and the staff was all very friendly and very busy.On a side note that does not say anything bad about this location or the staff but something needs to be done about the online ordering. It’s not fair to the staff when they get bombarded with online ordering and walk in orders. The online ordering needs to be cut off after so many orders come in. Today I witness staff busting their butts to make orders with all the online people watching them and some people yelling at them, when they had no control and were doing their best.I felt very bad for the staff.
Atmosphere: 5
Food: 5
Service: 5
Compared to several other Jersey Mikes I’ve been to, this ranks at the top. Fresh ingredients, kind staff & delicious sub.
Atmosphere: 5
Food: 5
Service: 5
Honesty the best JM I have been into. Management is top notch, staff is great. Inside is always spotless and they get through the lunch rush efficiently. Fantastic to have them in Locust!
Atmosphere: 5
Food: 5
Service: 5
Terrible experience and very unprofessional staff. The two younger women were too busy flirting and having personal conversations to worry about anyone else. Wanted to see the guys dog and talking about his license plate. Meanwhile, I and another customers order was mixed up. I ordered 3 sandwiches and only received 1. Meanwhile, the other customers received the rest of my order and nothing that they ordered. Whats worst is that my food was opened with the bread separated, which meant it was touched by the other customers. Instead of it immediately being remade, she attempted to hand me the already opened sandwichs. They did remake at my request, but this could have all been avoided if only they were paying attention. The guy felt so comfortable that he left and came back to slide his number to the young woman at the register. The two older employees were amazing and stuck to their work despite having to remake items.
Atmosphere: 2
Food: 2
Service: 1
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