This Chipotle was a huge disappointment. It was absolutely filthy. There were spills and smashed food all over the floors, under counters and the kitchen equipment. There was paper trash under many tables and serving counters. The service area had spills and food sloshed all around each container. There were at least 8 people working behind the counter but evidently no one was assigned clean-up of the service or dining areas in recent days or weeks. The amount of food on the floors and the obvious fact that it had been walked on repeatedly indicates that there is minimal, if any cleaning done after closing either, since we were there at noon. Even the windows and doors were smudged with tons of handprints and looked nasty. There was a rating of 98.5 posted, which doesn’t seem right. It must be very old because there is no way a restaurant in this condition could attain anywhere near that rating. I will not be back to a place this dirty and poorly maintained.
Atmosphere: 1
Food: 2
Service: 1
Paola Palentino
The tables are very dirty, although the food is good, we asked for salt and they told us there was none?
Atmosphere: 1
Food: 5
Service: 4
Heidi Williams
I haver not eaten Chipotle in a few months. I really wanted to try the Beef Barbacoa Quesadilla, so I did a mobile order about 9 am for a pick up of 12 pm. I am standing there at 12:15 (gave them a few extra minutes) and nothing is ready there is just chaos and confusion and its a mess in there. I notice that the young lady is helping people but not even addressing me since I walked up. After about another 10-15 min I tried asked the young lady about my order.. she snaps and says she was here first(another customer) I said I was only trying to get you to acknowledge me. The other customer said very clearly "No I wasn't, I just got here". Shame on you. Now the other employee asked what's my order, and they don't have it. But you have my money? I have to write down the order for them. They give me my bag which has sour cream spilling out everywhere. She asked what do you want me to do... Really! I want you to do it right! I want you to give a darn! They wrap my box in foil per my suggestion and a new bag. Get back to work and the Quesadilla is dry as the dessert, and the corn is frozen its so cold. This was a bad day..You all need to do better.
Atmosphere: 1
Food: 1
Service: 1
T
Order a burrito they’ll give you a bowl, order a bowl they’ll get it wrong. Every single time without fail.
Atmosphere: 1
Food: 1
Service: 1
Bill Griffin
Bathroom was a disaster, hadn't been mopped in weeks. Service was slow.
Atmosphere: 3
Food: 5
Service: 3
Chanel Bag
Doesn’t even taste like chipotle. The kids that work here look unhappy and mean. They give you ridiculous small portions to the point it’s disgusting. Chipotle always has romaine lettuce ? Why was there old ICEBERG lettuce? I mean both Matthews and Albermale locations will make a Chipotle biggest fan hate chipotle.
Deashenka
Food was really good. They are not very welcoming, no greetings were said. The place was not clean. The tables had food all over them, same with the chairs and floor. The garbage cans were over piled with trash on the floor. Maybe they were understaffed?
Atmosphere: 4
Food: 5
Service: 4
Jeremy Stoker
Staff is rude and not helpful.
Atmosphere: 1
Food: 3
Service: 1
Mary Jankiewicz (MJ)
Ordered delivery service, driver/delivery was good. The brown rice was not cooked enough, still hard were you bit down on it it hurt your teeth. Tried calling know one answered the phone.
Food: 3
Service: 3
anant patel
One of the dirtyest chipotles. All tables and floors are so dirty that no one wishes to sit and eat.
This location(Matthews) used to be really! The food was fresh and tasted good, the restaurant was clean, the staff was in position waiting take your order..I actually stopped eating at Chipotle because at the 2 locations (Albermarle and Matthews) near me I got tired of spending my money for food that did not taste good. Either the rice wasn't cooked correctly, the meat was dry and old looking or both!! Chipotle brand used to be a very good and consistent brand!!! I wish the food tasted like it used to a year or two ago. Whoever owns this location needs to check on their business. I thought I'd give them another try, but sadly nothing has changed!
Kayla Newman
This is the worst chipotle location. Food is always inconsistent and the store itself is dirty and unsanitary. When you order online, the order is always missing multiple ingredients and is incorrect. When ordering in person, the workers don’t listen to you and are rude. Food quality is disgusting. Most recent order is missing two main ingredients and is so salty my mouth started getting sores. Wish they would shut the location down if they can’t get it correct.
Atmosphere: 1
Food: 1
Service: 1
Gloria Ortiz
The times I have been to this location, I’ve had a decent experience. The food, for the most part, is good, besides the overly salted chips. The only thing I would complain about is the portions. I feel like almost every Chipotle is stingy with their portions. Depending on who’s on the shift, they’re usually nice, but sometimes they have an attitude. Overall rating, 7/10.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Chicken Burrito Bowl
Kenneth Chinchar
Love the carne asada!
Atmosphere: 5
Food: 5
Service: 5
Ling Rao
We love chipotle. But we will NEVER order through apps at this location again. Beware! This is the first time that we see a chipotle offer such huge difference. Online order you only get about half of the portion of in-store order.I watched the woman who works at the take out stand who needs to be trained, and she literally did every bowl half full(or empty)! And the customer in stores from the end counter got a full bowl. This is discrimination against online orders and shouldn't exist at all...shocking.
This Chipotle was a huge disappointment. It was absolutely filthy. There were spills and smashed food all over the floors, under counters and the kitchen equipment. There was paper trash under many tables and serving counters. The service area had spills and food sloshed all around each container. There were at least 8 people working behind the counter but evidently no one was assigned clean-up of the service or dining areas in recent days or weeks. The amount of food on the floors and the obvious fact that it had been walked on repeatedly indicates that there is minimal, if any cleaning done after closing either, since we were there at noon. Even the windows and doors were smudged with tons of handprints and looked nasty. There was a rating of 98.5 posted, which doesn’t seem right. It must be very old because there is no way a restaurant in this condition could attain anywhere near that rating. I will not be back to a place this dirty and poorly maintained.
Atmosphere: 1
Food: 2
Service: 1
The tables are very dirty, although the food is good, we asked for salt and they told us there was none?
Atmosphere: 1
Food: 5
Service: 4
I haver not eaten Chipotle in a few months. I really wanted to try the Beef Barbacoa Quesadilla, so I did a mobile order about 9 am for a pick up of 12 pm. I am standing there at 12:15 (gave them a few extra minutes) and nothing is ready there is just chaos and confusion and its a mess in there. I notice that the young lady is helping people but not even addressing me since I walked up. After about another 10-15 min I tried asked the young lady about my order.. she snaps and says she was here first(another customer) I said I was only trying to get you to acknowledge me. The other customer said very clearly "No I wasn't, I just got here". Shame on you. Now the other employee asked what's my order, and they don't have it. But you have my money? I have to write down the order for them. They give me my bag which has sour cream spilling out everywhere. She asked what do you want me to do... Really! I want you to do it right! I want you to give a darn! They wrap my box in foil per my suggestion and a new bag. Get back to work and the Quesadilla is dry as the dessert, and the corn is frozen its so cold. This was a bad day..You all need to do better.
Atmosphere: 1
Food: 1
Service: 1
Order a burrito they’ll give you a bowl, order a bowl they’ll get it wrong. Every single time without fail.
Atmosphere: 1
Food: 1
Service: 1
Bathroom was a disaster, hadn't been mopped in weeks. Service was slow.
Atmosphere: 3
Food: 5
Service: 3
Doesn’t even taste like chipotle. The kids that work here look unhappy and mean. They give you ridiculous small portions to the point it’s disgusting. Chipotle always has romaine lettuce ? Why was there old ICEBERG lettuce? I mean both Matthews and Albermale locations will make a Chipotle biggest fan hate chipotle.
Food was really good. They are not very welcoming, no greetings were said. The place was not clean. The tables had food all over them, same with the chairs and floor. The garbage cans were over piled with trash on the floor. Maybe they were understaffed?
Atmosphere: 4
Food: 5
Service: 4
Staff is rude and not helpful.
Atmosphere: 1
Food: 3
Service: 1
Ordered delivery service, driver/delivery was good. The brown rice was not cooked enough, still hard were you bit down on it it hurt your teeth. Tried calling know one answered the phone.
Food: 3
Service: 3
One of the dirtyest chipotles. All tables and floors are so dirty that no one wishes to sit and eat.
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
This location(Matthews) used to be really! The food was fresh and tasted good, the restaurant was clean, the staff was in position waiting take your order..I actually stopped eating at Chipotle because at the 2 locations (Albermarle and Matthews) near me I got tired of spending my money for food that did not taste good. Either the rice wasn't cooked correctly, the meat was dry and old looking or both!! Chipotle brand used to be a very good and consistent brand!!! I wish the food tasted like it used to a year or two ago. Whoever owns this location needs to check on their business. I thought I'd give them another try, but sadly nothing has changed!
This is the worst chipotle location. Food is always inconsistent and the store itself is dirty and unsanitary. When you order online, the order is always missing multiple ingredients and is incorrect. When ordering in person, the workers don’t listen to you and are rude. Food quality is disgusting. Most recent order is missing two main ingredients and is so salty my mouth started getting sores. Wish they would shut the location down if they can’t get it correct.
Atmosphere: 1
Food: 1
Service: 1
The times I have been to this location, I’ve had a decent experience. The food, for the most part, is good, besides the overly salted chips. The only thing I would complain about is the portions. I feel like almost every Chipotle is stingy with their portions. Depending on who’s on the shift, they’re usually nice, but sometimes they have an attitude. Overall rating, 7/10.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Chicken Burrito Bowl
Love the carne asada!
Atmosphere: 5
Food: 5
Service: 5
We love chipotle. But we will NEVER order through apps at this location again. Beware! This is the first time that we see a chipotle offer such huge difference. Online order you only get about half of the portion of in-store order.I watched the woman who works at the take out stand who needs to be trained, and she literally did every bowl half full(or empty)! And the customer in stores from the end counter got a full bowl. This is discrimination against online orders and shouldn't exist at all...shocking.
Atmosphere: 2
Food: 2
Service: 1