Ordered at 12:30, ready for pickup at 1:01pm. As of 1:27pm I am still standing here while they have served 20+ people in line. No update, just a “sorry for the wait.” Will not be back.
Just left at 1:36. 1hr & 6 mins to make 3 subs. Lol
Julio Flores
I had the pleasure of being served by Cody, Ashley and Maura. They were courteous and were quick taking and preparing my order. Thank you all very much
Atmosphere: 5
Food: 5
Service: 5
Rachel Sleek
Good experience. Even though I placed my order wrong, they were willing to Remake it!
Atmosphere: 5
Food: 5
Service: 5
Joseph Kelly
Long time customer, here. I’m talkin’ 20+ years. Some even say my first words were “a number 8, Mike’s way”. I digress. Unfortunately, today I come to the interwebs disappointed.
While my experiences from years past have been full of delicious food and pleasant customer service, recently, it has been quite the opposite. The food is not quite on par, but still good. The service, on the other hand, was atrocious.
The last three weeks I have been to this location regularly. On the same day, at the same time, each time the same staff working (or lack thereof). I’m not one that requires Chick-fil-A level service, but a little something more than being greeted into the store with a scowl and “what do you want”. No ‘hello!’, no ‘how are you today?’ Nothing. Consistently. For three weeks. The same thing.
The young lady working at the counter (consistently on Sunday mornings the last month) taking orders looks like she would rather take on any fear factor challenge of your choosing over serving customers, at her job, where she gets paid…to serve customers. I get it - I’m human, I have bad days, and I’ve always sworn by giving hospitality workers a little leeway because I know it’s not an easy job. But this poor? Consistently for three weeks? I had to draw the line.
The condescending tone, the complete disregard for what I order and what is given to us (order messed up multiple times), or my favorite, the eye roll. Today when asked “what do you want” I met her with a “good morning, how are you?!” To which I was met with an eye roll while staring directly at me, a sarcastic laugh, and being talked about negatively with coworkers as me and my family are standing right there listening. It’s unacceptable.
I have also been hoaxed out of approximately 3 children’s fountain drinks for the kids meals I’ve ordered. Was told kids meals don’t come with drinks (that’s odd, menu must be wrong). This has cost me approximately $8.01. Just FYI.
Sorry, Jersey Mikes, that’s it for me. 20+ years of looking forward to your sandwiches every week. Memories made, good times had, all gone now. I will not support a restaurant that allows their employees to treat customers in this manner, openly speaking poorly about them, condescending tones, no attention to detail, and the eye rolling, I hate the eye rolling.
Any way. I know this message means little to nothing and will be read by maybe 6 people. But I feel better venting. Thanks for listening.
Subway, I’ll see you soon.
Atmosphere: 3
Food: 4
Service: 1
Daniel Finkelberg
The Italian is amazing. Unhappy employees working at this location!!!
Atmosphere: 5
Food: 5
Service: 5
Victoria Jones
Ashley is absolutely amazing and the store looks incredible and the service is top notch!
Atmosphere: 5
Food: 5
Service: 5
Darren Fowler
This location has had staffing issues. Used to be really good, now you can’t even get through the line.
Service: 1
Dan Finkelberg
Restaurant was very clean. Ashley and team were very attentive. Thank you. #13 was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
James Colone
Dame. Time.
Damian Calvo works here so this is basically as good as it gets
Atmosphere: 5
Food: 5
Service: 5
Kimberly Harff
Awful awful sandwich.. I've come here for months sandwich always perfect the sandwich tonite was horrible.. I couldn't even eat it, I felt totally targeted to make it bad, and l dont know why... the grilled sandwich bread wasn't even grilled the contents so wrong and OVER COOKED. I tip every single time I eat here I'm so upset I cried trying to understand what l did wrong...
Always professional attitudes and always great food. The folks at this location are always on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
Carrie Harrow
This has been out favorite location for the last 4to5 years. The staff the food, everything was perfect. Fast forward for the last few months it has changed so drastically that we do not enjoy going there anymore. Always new employees wandering around like they aren’t sure exactly what they need to do. Seems to have no interest in doing a good job and having a return customer. Stopped there yesterday and there was one other customer plus the two of us. Ordered the tuna in a tub and it looked more like a heavy soup rather than the tuna you usually get, it was mostly mayonnaise. Ordered a turkey & cheese kids meal, one thin slice of cheese and not enough turkey ti cover the bread, since it was made with the end piece of bread one would have thought they were eating a bread sandwich.
Atmosphere: 4
Food: 3
Service: 3
aslsbry
Sat 6/14 7pm, put in an order for 5 sandwiches, (3 small, 2 mini’s) . I normally go to the Weddington location, But I was at this part of town so I put an order at the Matthews location. Big difference! This location makes the sandwiches haphazard with all the filling and toppings off to one side of the sandwich, Smashed together, barely wrapped. So disappointing this order still cost me $50 And there was just no care at all, putting them together. Too much salt, toppings slapped together meat filling off, ( I know as I order every week) . I’ll go out of my way next time to go to other shops other than this one so I can at least get my money’s worth that I work so hard for.
Aido
Max at this location was so warm friendly and inviting. Great customer service.
Kathy Bower
I love this Jersey Mike’s location. They food is great, service is fast and a big shout out to Colin. He is super personable and even remembers my name. 5 stars.
Ordered at 12:30, ready for pickup at 1:01pm. As of 1:27pm I am still standing here while they have served 20+ people in line. No update, just a “sorry for the wait.” Will not be back.
Just left at 1:36. 1hr & 6 mins to make 3 subs. Lol
I had the pleasure of being served by Cody, Ashley and Maura. They were courteous and were quick taking and preparing my order. Thank you all very much
Atmosphere: 5
Food: 5
Service: 5
Good experience. Even though I placed my order wrong, they were willing to Remake it!
Atmosphere: 5
Food: 5
Service: 5
Long time customer, here. I’m talkin’ 20+ years. Some even say my first words were “a number 8, Mike’s way”. I digress. Unfortunately, today I come to the interwebs disappointed.
While my experiences from years past have been full of delicious food and pleasant customer service, recently, it has been quite the opposite. The food is not quite on par, but still good. The service, on the other hand, was atrocious.
The last three weeks I have been to this location regularly. On the same day, at the same time, each time the same staff working (or lack thereof). I’m not one that requires Chick-fil-A level service, but a little something more than being greeted into the store with a scowl and “what do you want”. No ‘hello!’, no ‘how are you today?’ Nothing. Consistently. For three weeks. The same thing.
The young lady working at the counter (consistently on Sunday mornings the last month) taking orders looks like she would rather take on any fear factor challenge of your choosing over serving customers, at her job, where she gets paid…to serve customers. I get it - I’m human, I have bad days, and I’ve always sworn by giving hospitality workers a little leeway because I know it’s not an easy job. But this poor? Consistently for three weeks? I had to draw the line.
The condescending tone, the complete disregard for what I order and what is given to us (order messed up multiple times), or my favorite, the eye roll. Today when asked “what do you want” I met her with a “good morning, how are you?!” To which I was met with an eye roll while staring directly at me, a sarcastic laugh, and being talked about negatively with coworkers as me and my family are standing right there listening. It’s unacceptable.
I have also been hoaxed out of approximately 3 children’s fountain drinks for the kids meals I’ve ordered. Was told kids meals don’t come with drinks (that’s odd, menu must be wrong). This has cost me approximately $8.01. Just FYI.
Sorry, Jersey Mikes, that’s it for me. 20+ years of looking forward to your sandwiches every week. Memories made, good times had, all gone now. I will not support a restaurant that allows their employees to treat customers in this manner, openly speaking poorly about them, condescending tones, no attention to detail, and the eye rolling, I hate the eye rolling.
Any way. I know this message means little to nothing and will be read by maybe 6 people. But I feel better venting. Thanks for listening.
Subway, I’ll see you soon.
Atmosphere: 3
Food: 4
Service: 1
The Italian is amazing. Unhappy employees working at this location!!!
Atmosphere: 5
Food: 5
Service: 5
Ashley is absolutely amazing and the store looks incredible and the service is top notch!
Atmosphere: 5
Food: 5
Service: 5
This location has had staffing issues. Used to be really good, now you can’t even get through the line.
Service: 1
Restaurant was very clean. Ashley and team were very attentive. Thank you. #13 was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Dame.
Time.
Damian Calvo works here so this is basically as good as it gets
Atmosphere: 5
Food: 5
Service: 5
Awful awful sandwich..
I've come here for months sandwich always perfect the sandwich tonite was horrible.. I couldn't even eat it, I felt totally targeted to make it bad, and l dont know why... the grilled sandwich bread wasn't even grilled the contents so wrong and OVER COOKED. I tip every single time I eat here I'm so upset I cried trying to understand what l did wrong...
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Always professional attitudes and always great food. The folks at this location are always on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
This has been out favorite location for the last 4to5 years. The staff the food, everything was perfect. Fast forward for the last few months it has changed so drastically that we do not enjoy going there anymore. Always new employees wandering around like they aren’t sure exactly what they need to do. Seems to have no interest in doing a good job and having a return customer. Stopped there yesterday and there was one other customer plus the two of us. Ordered the tuna in a tub and it looked more like a heavy soup rather than the tuna you usually get, it was mostly mayonnaise. Ordered a turkey & cheese kids meal, one thin slice of cheese and not enough turkey ti cover the bread, since it was made with the end piece of bread one would have thought they were eating a bread sandwich.
Atmosphere: 4
Food: 3
Service: 3
Sat 6/14 7pm, put in an order for 5 sandwiches, (3 small, 2 mini’s) . I normally go to the Weddington location, But I was at this part of town so I put an order at the Matthews location. Big difference! This location makes the sandwiches haphazard with all the filling and toppings off to one side of the sandwich, Smashed together, barely wrapped. So disappointing this order still cost me $50 And there was just no care at all, putting them together. Too much salt, toppings slapped together meat filling off, ( I know as I order every week) . I’ll go out of my way next time to go to other shops other than this one so I can at least get my money’s worth that I work so hard for.
Max at this location was so warm friendly and inviting. Great customer service.
I love this Jersey Mike’s location. They food is great, service is fast and a big shout out to Colin. He is super personable and even remembers my name. 5 stars.
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