This place was a mess. Usually go to Cary. So chaotic and angry people waiting. Messed up orders. We could only laugh. ..then there was a hair in my kids Sammy so we had to cut part of it away. I don't think it's like this normally ... But I'll def be staying with the Cary one
Atmosphere: 1
Food: 3
Service: 2
Jim Hinnant
Stopped by for quick meal tonight. Staff was fast and really friendly. Food was really good! I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder Combo
hunter hossbach
The staff is very loud and complains about management repeatedly. They have no concern for the customers experience in house. “Katie” is very loud and obnoxious and should complain about everyone on her own time. Katie repeatedly talked about quitting and having a quitting party. She referred to the people as ‘her’ staff in a manager sense and in that role she should know that these conversations happen in the back away from listening ears. Very unprofessional. This location needs a wake up call.
Food was tasteless (roast beef), bread was loud (wheat). Store clearly understaffed, so very slow service, fault of management, not servers. Dirty tables but, again, understaffed. Won't return.
Atmosphere: 3
Food: 2
Service: 3
Jacob Hickson
Not usually one to review good or bad but the vaping guy with a scar and very mid fashion taste makes people mad uncomfortable. Creepy to female bodied patrons, offers free food, but while biting his lip so eh. 0/10 didn't even get food, just left feeling violated and uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Superfly29er Dude
I always order the Engineer sandwich and it's always worth it. This location was clean and fast. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Daniel Kester
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad-Firehouse Salad Plain, Firehouse Subs, Italian
Sandra Weatherford
Tried several times to place an order after 6 to get 1/2 price on app, would not take payment. Called 1st person had no clue & switched me yo non existent manage who answers as a busy signal, person inside hangs up, another machine comes on saying call back later. How fo they do business? I would enjoy a sub from there but customer service is lousy. Maybe hire someone that can answer a phone on site & know ehat their product is.
The staff was courteous and fast. The food was typical Firehouse which is fine because I know what I’m getting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch Combo
Robert Beall
Every sandwich I order here is delicious and presentation is acceptable. However, the last two times that I've been in the store within the last 2 weeks, there have been a few issues that may be a reduction in quality trend and needs to be addressed.The drink machine had no ice on one visit and the drink station needed cleaning.They were out of ham on another visitA Sandwich I ordered did not have all the ingredients as described in the sandwich and I did not realize this until I was miles from the property.It also appears that all the employees were in their teens and there did not appear to be any older employee supervision/managementThe employees were respectful and I didn't see any horseplay. However, sometimes a senior manager can make sure that these little things are addressed.I will continue to visit this particular location. However, if I continue to see a decline and quality, I will take my business elsewhere.So I am a 3 star ⭐ hit and miss.Good luck
Alphantina Hayes
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn’t find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn’t the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn’t know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn’t understand. I was not going to repeat it a 4th time WHILE SHE’S LOOKING AT THE PAPER WITH THE ORDER.The restaurant was dirty. Chips & crumbs on the floor.The 2 young men were helpful but Katie & her customer service with ALL races needs training.And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. It’s more ham than turkey.
Parking: Deem lighting at night. Kind of dark.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Firehouse Subs
Shantella Wooten
I visited Ed Dr location and Katie went above and beyond for me today. She is such an asset to the store and I was happy she was able to help me. Firehouse Subs on Ed Dr Rocks!!!!
Average
We tried the spicy cajun sub and it was amazing!
Atmosphere: 5
Food: 5
Service: 5
This place was a mess. Usually go to Cary. So chaotic and angry people waiting. Messed up orders. We could only laugh. ..then there was a hair in my kids Sammy so we had to cut part of it away. I don't think it's like this normally ... But I'll def be staying with the Cary one
Atmosphere: 1
Food: 3
Service: 2
Stopped by for quick meal tonight. Staff was fast and really friendly. Food was really good! I’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder Combo
The staff is very loud and complains about management repeatedly. They have no concern for the customers experience in house. “Katie” is very loud and obnoxious and should complain about everyone on her own time. Katie repeatedly talked about quitting and having a quitting party. She referred to the people as ‘her’ staff in a manager sense and in that role she should know that these conversations happen in the back away from listening ears. Very unprofessional. This location needs a wake up call.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Smokehouse Beef & Cheddar Brisket
Food was tasteless (roast beef), bread was loud (wheat). Store clearly understaffed, so very slow service, fault of management, not servers. Dirty tables but, again, understaffed. Won't return.
Atmosphere: 3
Food: 2
Service: 3
Not usually one to review good or bad but the vaping guy with a scar and very mid fashion taste makes people mad uncomfortable. Creepy to female bodied patrons, offers free food, but while biting his lip so eh. 0/10 didn't even get food, just left feeling violated and uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
I always order the Engineer sandwich and it's always worth it. This location was clean and fast. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad-Firehouse Salad Plain, Firehouse Subs, Italian
Tried several times to place an order after 6 to get 1/2 price on app, would not take payment. Called 1st person had no clue & switched me yo non existent manage who answers as a busy signal, person inside hangs up, another machine comes on saying call back later. How fo they do business? I would enjoy a sub from there but customer service is lousy. Maybe hire someone that can answer a phone on site & know ehat their product is.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Love firehouse subs great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch Combo
The staff was courteous and fast. The food was typical Firehouse which is fine because I know what I’m getting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch Combo
Every sandwich I order here is delicious and presentation is acceptable. However, the last two times that I've been in the store within the last 2 weeks, there have been a few issues that may be a reduction in quality trend and needs to be addressed.The drink machine had no ice on one visit and the drink station needed cleaning.They were out of ham on another visitA Sandwich I ordered did not have all the ingredients as described in the sandwich and I did not realize this until I was miles from the property.It also appears that all the employees were in their teens and there did not appear to be any older employee supervision/managementThe employees were respectful and I didn't see any horseplay. However, sometimes a senior manager can make sure that these little things are addressed.I will continue to visit this particular location. However, if I continue to see a decline and quality, I will take my business elsewhere.So I am a 3 star ⭐ hit and miss.Good luck
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn’t find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn’t the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn’t know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn’t understand. I was not going to repeat it a 4th time WHILE SHE’S LOOKING AT THE PAPER WITH THE ORDER.The restaurant was dirty. Chips & crumbs on the floor.The 2 young men were helpful but Katie & her customer service with ALL races needs training.And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. It’s more ham than turkey.
Parking: Deem lighting at night. Kind of dark.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Firehouse Subs
I visited Ed Dr location and Katie went above and beyond for me today. She is such an asset to the store and I was happy she was able to help me. Firehouse Subs on Ed Dr Rocks!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Subs
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