Mamacita Mexican Restaurant - Raleigh

Food was really good and the vibe is way better since the new owner took over. They put in a huge TV so it’s perfect for watching sports while grabbing food and drinks.Bartender is on point. Solid local spot for sure.

Atmosphere: 5

Food: 5

Service: 5

Management / ownership change is the worst that could’ve happened to this place. Food tasted cheap & old like it had been sitting out, the menu is different & over priced… we will never come here again. This is the worst Mexican food we’ve ever had… the whole family agreed. The guacamole was especially concerning as it tasted old or almost fake? I don’t even know how to describe it.

Atmosphere: 1

Food: 1

Service: 1

My family and I live nearby and have been frequent customers since they opened, which made this experience particularly frustrating. I placed a takeout order online through your website, as I have done successfully in the past. After waiting approximately 20 minutes, I went to the restaurant to pick up my order.
When I arrived, there was no one at the front, so I went to the bar area and asked a staff member for assistance. After providing my name, I was told that no order could be found. I showed my receipt on my phone, and the staff checked again, but still insisted there was no order.
At that point, a manager became involved and adamently told me the order had not been received. They suggested I must have placed the order at a different Mamacita location and even gave me the phone number for the Wake Forest restaurant. The online receipt does not include an address or phone number, which added to the confusion.
Before leaving to resolve the issue elsewhere, I returned to my car and rechecked the website. I was certain I had ordered from the Dunn Rd location, and the site confirmed that I had. I then returned inside and explained this again. After involving a third person, my order was finally located—sitting in a bag at the front of the restaurant the entire time.
I fully understand that mistakes can happen. What made this situation particularly disappointing, however, was no ownership, acknowledgment, or apology.

Atmosphere: 4

Food: 4

Service: 1

The prices on the menus are not what they are charging. I believe the waitress was trying to explain that they are raising their prices but haven't printed new menus ... So we suggested that they at least mention it when taking orders... Prices were $3-6 more than on the menu for most entrees

Atmosphere: 4

Food: 4

Service: 4

All I’ll say is review your check before paying. I usually tip well but when a place over charges?? If the prices change, then you have to change them in the menu. Otherwise it’s misleading.

I appreciate the manager fixing it. But still…

We had lunch today after it reopened. The service was poor. We ordered drinks which came 1/2 way through our meal. The bartender we were told was in the bathroom (for 15 minutes?). Our server was at the bar on her phone. Checked in on us once. Food was good except for stale chips. Not sure how other reviews ars so favorable. 🤷🏼‍♀️

Best restaurant I’ve ever been to

Atmosphere: 5

Food: 5

Service: 5

great food and yummy drinks i love this place so much

Atmosphere: 5

Food: 5

Service: 5

People are very nice and the food is amazing. All food was 100 out of 100. Definitely recommend. They Make you feel special .

Atmosphere: 5

Food: 5

Service: 5

My husband and I went over the weekend and we will definitely be back. The owner was so welcoming and accommodating. There was a salmon dish I wanted that I didn't see on the menu and the owner told me he can make it and he did! My husbands fish was not cooked properly and the owner came over apologized fixed the issue and took $20 off the meal.He went above and beyond and for that he has a repeat customers.

Atmosphere: 5

Food: 4

Service: 5

The food here was excellent! I am not sure why we were the only people in the restaurant? They even have a robot that brings your food! My daughter Carly loved it! Have a nice day!

Atmosphere: 4

Food: 5

Service: 3

Do not come here. Tried charging me $17 for a Margarita and $16 for tacos (made incorrectly btw) even though the menu price was SIGNIFICANTLY LOWER. Do not come here! They’re scamming!

Atmosphere: 1

Food: 1

Service: 1

The food was outstanding I love their their chips and the salsa it's very fresh. The main course at dinner was really good it was hot service was awesome and she took care of us very well I would definitely recommend this restaurant and we'll be coming back to it.

Atmosphere: 5

Food: 5

Service: 5

Very disappointed with my recent takeout order from Mamacitas, now under the new management. I live literally 4 minutes away, and both entrées were cold by the time I got home. On top of that, my order was missing the side of beans that was supposed to come with the meal.

What also rubbed me the wrong way is being charged an extra percentage fee for ordering online, then being prompted for a tip on a takeout order — which I still gave. I don’t mind tipping for good service, but when the food is cold and the order is incomplete, it feels pretty unreasonable.

I tried calling to address the issue, but sat on hold long enough that I eventually gave up. The restaurant wasn’t even busy at the time.

I understand there’s new management, but if this is the direction things are going, they’re going to lose customers fast. Attention to basic quality control and customer service matters.

I have always loved the Carne Asada Burrito. After they reopened. Its is stuffed with beans(to make it bigger)and tough sirloin instead of ribeye. Not even close to what it was a couple weeks ago. Overpriced and bland as can be now. Abother good restaurant turned into garbage.

Atmosphere: 1

Food: 1

Service: 1