McDonald's

Name: McDonald's
Address: 3810 Lake Boone Trail, Raleigh, North Carolina, 27627, US
Telephone: (919) 781-0504
Price range: $
Rating: 3.1

$ • Fast Food, Burgers, Coffee Shops

Hours:
3810 Lake Boone Trail, Raleigh
(919) 781-0504

Menu Order Online

About McDonald's

The recently renovated McDonald's has a clean, updated look with improved drive-through options, including two order screens and the ability to pay by card. The seating area is small but pleasant, with sufficient tables and booths to accommodate customers. The menu offers typical McDonald's items, and many customers have noted the fast service and hot, fresh food. One customer enjoyed a bacon egg and cheese biscuit and hash browns, praising the quick service and cleanliness of the store.

However, recent reviews also highlight some issues. A customer reported being greeted with a terrible attitude when they were denied a refund for an unavailable icee ordered through the app. Another customer received a Quarter Pounder with cheese but found the bacon missing and could not return to fix it due to the restaurant closing soon. Additionally, another customer experienced a very hard biscuit and had to wait 20 minutes for their order, receiving only a small fry as compensation for the wait.

Despite these challenges, the manager and staff are often described as helpful and polite, with many positive interactions noted. The McDonald's app is praised for its ease of use in ordering and payment, and customers appreciate the option to order at a kiosk or through the app. However, some experiences with staff have raised concerns about customer service consistency. Overall, while the restaurant has received positive feedback regarding its cleanliness and food quality, there are notable areas for improvement in customer service and order accuracy, especially in comparison to nearby competitors like Chick-Fil-A.