This restaurant was excellent when first opened. The last several times we stopped, there was always something wrong. Our last visit, our food sat in the window until my husband asked if it was ours. No one called for us. It was cold. Today's visit got the wrong fries. Had to stand waiting for someone to acknowledge we were there. Everyone was taking care of drive thru and completely ignored us. Very disappointing. No one was friendly, no one said hello, be with you in a minute, just turned their backs on us.
Atmosphere: 1
Food: 2
Service: 1
Wendy Tracey
We stood and waited for almost 5 min while the workers backs were turned from greeting us, the a/c was broken so they had fans blowing on the fry station from floor level. Overall it was not a good experience. Thank God the Reuben and Gyro never let me down.
Atmosphere: 2
Food: 3
Service: 3
Patrick Gilboy
Very slow service. I went in to place a order,while there several drive up orders,after I went in, were handled before me
Atmosphere: 2
Food: 3
Service: 2
Cheryl Herndon
I have not had any bad experiences with this Arby's location.
Atmosphere: 5
Food: 5
Service: 5
Nikki Drinkwater
Orders are always correct, the staff are always friendly, and the place is always clean. Fantastic job!!
Atmosphere: 5
Food: 5
Service: 5
William Jackson
This afternoon I was in the area, and decided to stop in for a quick lunch. I had a fantastic experience! Service was amazing quick and easy, my order came out correct, fast, hot and fresh! It was so good that I had to give credit where it was due and let the manager know. Hands down best experience I’ve ever had at an Arby’s. Bravo!
Brandon Murray
1030 at night, Noone answered the speaker for 5 minutes, called the store and they hung up. Finally answered the speaker 2 minutes later, ordered 2 combos, 5 additional sandwiches, mozzarella sticks, and the food wasn't fresh after waiting 10 more minutes for the food and spending $60.
Susanna Biles
It's a fast food joint
James
Yesterday evening, I ordered two classic turkey, bacon, and ranch sandwiches. And to my surprise, when at my Swansboro home, I unwrapped each one and discovered they were missing the turkey.
This afternoon I contacted the store and spoke with Emily. I explained what occurred and first she apologized, then second she offered to replace my sandwiches with two sandwich meals. I picked up my order and headed straight home. And they were perfect!
My name is Wayne Skovron. We ordered on line to pick up from the Richlands store. Upon arrival I saw a young lady with a headset on finishing our order. I asked her was that my order. She walked away and pretended not to hear me. Then she was standing by the drive through window, looked right at me and again ignored my question if that was my order. The manager came over and apologized, saying, there is only 3 of us working tonight and I'm sure the young lady didn't hear you. I repeated she looked right at me and ignored my question. She walked over to the young lady and said to just ignore me. I then asked the manager was that order under, saying my daughter's first name. She asked me for my last name. I replied, and asked if I could have a drink holder for the two drinks. She put two straws between the cups, even though I said, I saw the young lady put straws in the bag. I said, Oh, so now you're going to ignore me. She replied, have a nice evening, sir. When I got home they got the on line order wrong. My wife's sandwich was not made to the on line order and she got sweet tea instead of unsweet tea as ordered on line. I also did not get the sauce I asked for with my chicken nuggets, again specified on the on line order. We order on line to eliminate the order being made wrong going through the drive thru. I guess, even on line orders are subject to people not caring about what you specifically ask for?
margaret hass
I have! I love coming to Arby's the ones that work there are the best to their customers so friendly that alone makes you want to come there thank you Arby's ♥️
Evan Smith
Great food. Love the roast beef and curly fries. It's consistently good
KAYLA HICE
It just seems I can never get my meal hot. Sandwich, fries. The drink is even cold 😉
This restaurant was excellent when first opened. The last several times we stopped, there was always something wrong. Our last visit, our food sat in the window until my husband asked if it was ours. No one called for us. It was cold. Today's visit got the wrong fries. Had to stand waiting for someone to acknowledge we were there. Everyone was taking care of drive thru and completely ignored us. Very disappointing. No one was friendly, no one said hello, be with you in a minute, just turned their backs on us.
Atmosphere: 1
Food: 2
Service: 1
We stood and waited for almost 5 min while the workers backs were turned from greeting us, the a/c was broken so they had fans blowing on the fry station from floor level. Overall it was not a good experience. Thank God the Reuben and Gyro never let me down.
Atmosphere: 2
Food: 3
Service: 3
Very slow service. I went in to place a order,while there several drive up orders,after I went in, were handled before me
Atmosphere: 2
Food: 3
Service: 2
I have not had any bad experiences with this Arby's location.
Atmosphere: 5
Food: 5
Service: 5
Orders are always correct, the staff are always friendly, and the place is always clean. Fantastic job!!
Atmosphere: 5
Food: 5
Service: 5
This afternoon I was in the area, and decided to stop in for a quick lunch. I had a fantastic experience! Service was amazing quick and easy, my order came out correct, fast, hot and fresh! It was so good that I had to give credit where it was due and let the manager know. Hands down best experience I’ve ever had at an Arby’s. Bravo!
1030 at night, Noone answered the speaker for 5 minutes, called the store and they hung up. Finally answered the speaker 2 minutes later, ordered 2 combos, 5 additional sandwiches, mozzarella sticks, and the food wasn't fresh after waiting 10 more minutes for the food and spending $60.
It's a fast food joint
Yesterday evening, I ordered two classic turkey, bacon, and ranch sandwiches. And to my surprise, when at my Swansboro home, I unwrapped each one and discovered they were missing the turkey.
This afternoon I contacted the store and spoke with Emily. I explained what occurred and first she apologized, then second she offered to replace my sandwiches with two sandwich meals. I picked up my order and headed straight home. And they were perfect!
Thank you, Emily.
Jim
A customer for life 😀
My French fries was cold
Restaurantji Recommends
Clean, friendly, and order correct.
My name is Wayne Skovron. We ordered on line to pick up from the Richlands store. Upon arrival I saw a young lady with a headset on finishing our order. I asked her was that my order. She walked away and pretended not to hear me. Then she was standing by the drive through window, looked right at me and again ignored my question if that was my order. The manager came over and apologized, saying, there is only 3 of us working tonight and I'm sure the young lady didn't hear you. I repeated she looked right at me and ignored my question. She walked over to the young lady and said to just ignore me. I then asked the manager was that order under, saying my daughter's first name. She asked me for my last name. I replied, and asked if I could have a drink holder for the two drinks. She put two straws between the cups, even though I said, I saw the young lady put straws in the bag. I said, Oh, so now you're going to ignore me. She replied, have a nice evening, sir. When I got home they got the on line order wrong. My wife's sandwich was not made to the on line order and she got sweet tea instead of unsweet tea as ordered on line. I also did not get the sauce I asked for with my chicken nuggets, again specified on the on line order. We order on line to eliminate the order being made wrong going through the drive thru. I guess, even on line orders are subject to people not caring about what you specifically ask for?
I have! I love coming to Arby's the ones that work there are the best to their customers so friendly that alone makes you want to come there thank you Arby's ♥️
Great food. Love the roast beef and curly fries. It's consistently good
It just seems I can never get my meal hot. Sandwich, fries. The drink is even cold 😉
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