Jack in the Box
455 Earl Rd, Shelby
(980) 436-2886
Recent Reviews
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Ordered a sausage and egg sandwich from here and only received the sausage and egg in a container then went back up there and they stated they could only give me the bread instead of making me a new sandwich. Opened the box only to find my bread had mold on it!
Food: 1
Service: 1
They could do better!
Atmosphere: 5
Food: 5
Service: 2
Came at 10:00am on a Thursday. Sign on the door said open at 8:00am but all the doors were locked. Staff behind the counter just looked at me and went on about their business. I won't be back.
The food was not that great, however the service was good and the staff were very polite and patient.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fries, Burger, Jumbo Jack, Onion Rings, Cheeseburger
Never been to the Jack in the Box and a lot of people say the food is good! However, when picking up my order and I looked in my bag to check to see if everything was in the bag. The woman at the front register rudely said “Something wrong”. Also this elderly couple waiting for their order as well and the same woman said “these old people waiting for what? And yall can go sit”. This just happened 8/19/25 12:15
Strawberry milkshake with some curly friesss
Bussssssss
Atmosphere: 5
Food: 5
Service: 5
Never ate there
Atmosphere: 5
Food: 5
Service: 5
Drive through is so rude. Extremely mean for no reason.
Service: 1
Woman working inside was really rude and told me I wasn't suppose to be inside store that I needed to go through drive through that she don't know why the door was unlocked.
Atmosphere: 2
Food: 5
Service: 2
Food was terrible and overpriced. But the staff was great!
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
The food is fresh . I only go after hours the crew before this crew that's here now was awful. They were all was rude. An had attitude. The new crew y'all are doin a great job .
Atmosphere: 2
Food: 5
Service: 2
Short staffed. Took forever to get my food. Waiting time took forever.
Atmosphere: 3
Food: 4
Service: 1
Nothing is available well that was ordered then the fountain machines are out. The burger that was served was hours old and hard as a brick and not even hot when ask the response oh it not that old. I would feed a dog from this place.
Atmosphere: 1
Food: 1
Service: 1
Food was great! Perfect for a late night!
Food: 4
Service: 4
Was so looking forward to getting some JITB on the way to our vacation in Tennessee. Had this location mapped out on the way. Stopped in on 4/27 around 2pm. The drive thru was empty and the parking lot was mostly also. We went inside, place looked filthy inside the dining area and the kitchen looked atrocious, food and napkins all over the floor. Dining area only had one table seated with customers with a family. The father was waiting up by the counter for food, as well as another lady not together. Wife and I approached the counter, and the cashier that was standing there turned around to join some conversation going on in the kitchen, then started laughing and walked away and went to the back to join the fun conversation. They peeked around a few times while talking to see us standing there waiting, but continued there conversations ignoring us. We could hear the conversation clearly, it was just jokes, fun games, carrying on acting like fools and cursing all the while, so loud and rude. All the employees looked unkempt, dirty and had scowls on their faces when looking at us. I turned to the guy that was waiting to ask what he was waiting on, he said hes been waiting on his families order for 15 minutes, and didn't seem very happy. The other lady said shes been waiting in the drive thru and no one helped her, so she parked and came inside, and still no one has helped her. On that, with them being the only ones there, drive thru empty, rude obnoxious getto jive going on in the back, ignoring us, which we felt was intentional because we were not the same black american demographic of all the employees inside, we no longer wanted to chance an order or what we may get. We left and around the corner to DQ and got two excellent burgers, quickly, and excellent service from beginning to end. So long Jack in the Box, never again if this is the type of management and employees your okay with keeping on. Pitiful.
Atmosphere: 1
Service: 1
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