Dairy Queen Grill & Chill

Horrible customer service. Employee making ice cream orders took forever and seemed to be mad at the world. No reason to ever come back. Disappointing because the ice cream was good.

Atmosphere: 1

Food: 4

Service: 1

Out of gravy for the chicken, of course they didn’t bother to mention that until after we got our food. Out of half the dipping sauces. Surprisingly they had ice cream. We dined in and the people after us had a messed up order too. Worst DQ we’ve ever been to.

Atmosphere: 2

Food: 2

Service: 1

Went there today the food cost $36 was microwaved, soggy and nasty. The soda machine was filthy inside where ice comes out. Floors and tables nasty. Behind the cash register where food was being prepared was nasty and sloppy. The blizzards and drinks they made for each customer were messy spilling all down the side Of the cups. It was hard to choose a drink to make because most tasted like water. They barely had sauce for the nuggets.. it was chaotic. Myself and another customer both said the longer we waited for our food and looked around the more disgusted we became at the sight of it all and didn't want the food we ordered. Waited almost 30 minutes for this nasty food as well.

Atmosphere: 1

Food: 1

Service: 1

Excellent.

Atmosphere: 5

Food: 5

Service: 5

I was extremely disappointed. When I was paying the girl who handed me the receipt didn’t even look up off her phone. the pretzel and queso I ordered was so gross I didn’t even finish it. The bottom side of the pretzel seemed soggy and was taking a bubbly like shape. It was drenched in butter and the queso was rubbery. I didn’t like the ice-cream I got but that is more of a personal dislike than a quality issue.

Atmosphere: 1

Food: 1

Service: 1

They have a good selection. Staff busy with each other instead of customers. Prices have gone way up and sizes way down. The quality isn't what it used to be. We do go there when we visit family, but won't again after last trip.

Atmosphere: 2

Food: 3

Service: 1

This place sucks so much. NEVER go here EEWWWWWWW

Atmosphere: 1

Food: 1

Service: 1

Its dirty. Filthy. Bad customer service. Walked up just to be told they weren't serving any food but I see people with food sitting inside. The owner clearly doesn't care so why should the employees?

Atmosphere: 1

Food: 1

Service: 1

Decided to give this location a second chance after disaster the last time we went.
My daughter put in an online order 15 mins prior to arriving. when we went to pick it up it was going to be another 15 minutes so decided to order additional items while we were waiting. I was told they were not make slushies so I had to choose something else we ordered a fountain drink, milkshake and cheese curds.15 mins later I had to go back up and ask where the food was the girl that took the order seemed confused like I didn't order it and then had to ask multiple people that all seem confused and told me that he was just now dropping them there was two other people in this location so a bit weird. 30 minutes later the cheese curds finally come out. my daughter I just gotten her mobile order, it was one meal and three blizzards however two blizzards were missing. she ordered extra ala cart gravy they told her they didn't have any they couldn't substitute with anything and they also couldn't give her a refund. They tried to tell her that they did not have an order for her blizzards yet they got the other items on the ticket? she had to prove to them through the mobile app she did in fact place it and one of them still came out made wrong. If it was busy or short staffed I would get it however there were four girls three of which were kind of just walking around one was trying to be polite and helpful and I assume they only had one cook in the back, they kept talking about a guy which we saw go to the bathroom and come out smelling like cigarettes and weed and it was taking forever for the food to get made. There were only a few ppl in the restaurant. A couple beside us waited 25 minutes for an order of fries. The tables were dirty. No one wiped any thing down while we were there. Honestly it just seems like this location needs help across the board. Not worth the $50 spent.
It's a shame it's it's been a bad experience the past few times we went in there because this is the only DQ location close to us. Regardless we won't be returning

Atmosphere: 5

Food: 3

Service: 2

Drove 30 minutes with my husband to get it and they tell us they closed the kitchen early and couldn't refund us without us calling corporate. Fix your app or stop closing the kitchen early.

Atmosphere: 1

Food: 1

Service: 1

If I could give 0 stars I would. Drove 30 minutes to the only DQ with chicken strips just for them to say they never got my order I put in on the app. They also close there kitchen 30 minutes early every night....

Atmosphere: 1

Food: 1

Service: 1

31 minutes ago
Not open despite business hours claiming they were. Every other business in the Tanger outlet was open. They wasted an hour of our time. By lying about being open.

Horrible Service

Atmosphere: 1

Food: 2

Service: 1

Never had a large vanilla ice cream cone this small and they put sprinkles on it when I asked for just vanilla.

Atmosphere: 1

Food: 1

Service: 1

The place is a mess. It smells bad. It is filthy. If they are getting passing health grades someone is on the take.

My ice cream was good. A little below Dairy Queen standard because it wasn't solid enough.

The customer service was good.

Unfortunately, the lack of care and concern for cleanliness has turned what should be a decent score into a negative.

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: M\u0026M’S Milk Chocolate Candies Blizzard Treat