Dunkin'

Every time I come, the staff members are so kind & always apologize for a wait if there is any. This place is ran by teenagers, give them a break!

Atmosphere: 5

Food: 3

Service: 5

I had to explain my order to them 3 times before they got it right then since there computer was down. I as the customer had to provide my pin n paper to them cause they didn't know how to take the order down without the computer. The donuts didn't taste good, and when they said they could heat the donuts up.The almost burn them.

Atmosphere: 1

Food: 1

Service: 1

Destroyed my donuts in tha microwave. Basically, I spent $9 to eat one cold donut. Clueless staff and manager. Duh!!! never spending a dime with them again and will let others know.

Atmosphere: 1

Food: 1

Service: 1

Great food. Awesome staff. Love this location your order is alway correct. Coffee and doughnuts are alway Fresh. Highly recommended. 10/10

Atmosphere: 5

Food: 5

Service: 5

Diana, Steven, and jayden are the best!

Atmosphere: 5

Food: 5

Service: 5

Routine customer service no smile no greetings.

Atmosphere: 3

Food: 3

Service: 3

Ordered on the app at 4:55pm. Showed up at 5:20. No one in line....and had to wait close to 10 minutes for my 2 drinks to be made.....and one of them was made wrong. Hot coffee instead of ice coffee. And when I told them, it took another 5 minutes and it was STILL done wrong. Label on the cup was correct...and they made it wrong....TWICE. 3 employees that I could see and 15 minutes to make 2 drinks and couldn't even do that correctly. Then given no receipt to boot. I'd love the franchise owner's phone number. Slowest Dunkin in the area.

Atmosphere: 1

Food: 2

Service: 1

Ordered a dozen donuts online. Arrived and was told none of the three varieties I paid for were in stock. Drove 20 min there and all they had in stock were blueberry muffins and old fashioned. Great job guys. When I asked to speak to manager they told the clerk to tell me I could apply for a refund on the app. Couldn’t be bothered to come to the front.

Atmosphere: 1

Food: 1

Service: 1

They quit selling my favorite donut. They were the slowest people I've ever delt with.

Staff seemed a little overwhelmed when we got there. It took them about 10 minutes for 2 bagels w/cc . We asked for it in the side and one w/light cc we received bagels with ALOT of cc slathered on the bagel. Both were regular not light like my husband requested. He did not return it because he did not want wait.

Atmosphere: 4

Food: 4

Service: 3

I love this place... Employees are fantastic!!! Love the Manager there she is so sweet!! I go everyday... I will never miss a day going here cause I'm always running on dunkin'

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Dozen Donuts, Maple Bacon Donuts, Sourdough Sandwiche That They Never Toast, Iced Macchiato

Always great coffee

Store needs a remodel

I am a Dunkaholic. I have been to a lot of Dunkins. Some good, some bad, some okay. THIS Dunkin has been GREAT. I moved to Smithfield about 6 months ago and frequent this location several times a week (drive thru and delivery). The drinks have always been consistently well-made, orders are ALWAYS accurate, and I have always been pleased with the service. The gentlemen and gentlewomen have always been friendly, even if they’re SUPER busy!! In the rare event they have been out of something, they don’t hesitate to offer a substitution (often much to my benefit) to make it right. This is definitely a 5-star location!

Staff seemed to be bothered that we even came in. 4 o’clock and they tell us they are out of coffee and donuts for the day ?
Close at 10pm, but only make donuts in the morning? Why stay open…