McDonald's

Name: McDonald's
Address: 825 Russ Ave, Waynesville, North Carolina, 28786, US
Telephone: (828) 452-5368
Price range: $
Rating: 2.8

$ • Fast Food, Burgers, Coffee Shops

Hours:
825 Russ Ave, Waynesville
(828) 452-5368

Menu Order Online

About McDonald's

McDonald's offers hot and fresh food with friendly employees who are patient and kind. The restaurant has a play area for kids and plenty of parking, making it convenient for families. It provides good options for kids' meals and is wheelchair accessible. The restaurant is praised for being clean and well-maintained, with some customers noting it as the nicest McDonald's they have visited. There was a cheerful and welcoming employee who was tidying up the place, adding to the positive atmosphere. Customers also appreciate the 15% veterans discount available at this location. Service is generally quick and convenient, and the parking and wheelchair accessibility are highly valued.

However, some customers have experienced issues with the drive-thru, such as waiting several minutes to place their orders, especially when there are only a few cars. One customer mentioned waiting about 10 minutes for 6 nuggets and small fries, with the fries arriving hot and the nuggets warm. There have been concerns about staff focusing more on drive-thru orders and not attending to walk-in customers promptly, which can lead to delays and missed orders, like the poor girl behind in line not getting her order taken. Additionally, some customers feel that staff, especially during busy hours, need to improve their order accuracy and customer service. Despite these issues, many customers still find the food tasty and enjoy the parking lot view while waiting. Some make sure to quality check their food in the parking lot before leaving to ensure it is good and to avoid wasting time or eating cold food at home.