I can't recall a single time in the last year that I've went to this McDonald's and *not* had them mess up at least something on my order. And we usually order using the app, no less.
We've stopped going to this location entirely as a result; it's hard to blame the employees with as little as they're paid, but clearly the new management is doing something wrong.
Atmosphere: 1
Food: 3
Service: 1
Ramona Wallace
They are doing the best that they can with the staff shortages. Will continue to support them.
Atmosphere: 2
Service: 3
Amanda Mills
We've lived in the area a little over 3 years now. Almost every single time we go here there's an issue. Once I order the #7 (2 CHEESEburger meal) I was asked by the young boy behind the counter "Do you want cheese on those?" I stared at him for a second thinking he was joking. He wasn't. I just said "Well, that's usually why they're called cheeseburgers." Another incident was in drive thru. My order was wrong and even after trying to tell the person at the first window (after I paid and was able to SEE the receipt because what she told me wasn't correct) was told to go to the next window and explain it to them. Explained to the young boy the issue (I was charged for something I didn't order and there were certain things that were supposed to be modified) he kept saying he didn't understand so I asked him to get someone who could. He brought a young girl to the window who immediately had an attitude about it. I explained to her what the issue was. She looked at me like I was stupid and asked me what she wanted me to do about it. I asked her to refund me for the meal I didn't actually order. She got livid at me and refunded an entirely DIFFERENT meal than anything on my order at all. When I called her out on that she told me she didn't care that's what she rang up and what the refund was and refused to correct it. I proceeded with a fee choice words and left. I did call corporate office in Hickory and reported the incident. It was corrected by them. If we had better options I'd go there unfortunately in rural areas there's limited availability. It's just sad this particular location is this awful.
Parking: Parking lot set up is AWFUL. Not functional or safe for pedestrians or drivers.
Christopher Gardner
This has gone from being one of the best McDonald's around to just another roll of the dice. Some days are good. Some days you sit trapped in the drive through for 30 minutes while all your happiness and desire to live bleed out of your body. Good luck, may the odds be ever in your favor.
Atmosphere: 2
Food: 2
Service: 2
Christian Kelly
Food as ok not the best and I ordered a sweet tea and it is not sweet at all who ever the manger is can you please keep a eye on the teas cause this is the 5th time it has happened
Atmosphere: 2
Food: 3
Service: 2
CornBread !
I guess it's to be expected. No pride in the way things are served. Ordered the McRib which I haven't had in many years. I know it will never look like what the pictures show on the menu/signs/advertisements, but you'd think there may be some similarities. This thing was inedible without a fork or some type of gloves. I haven't ever seen so much bbq sauce on anything. Waste of money but it's McDonald's and I'm sure I'll be back. Just really dissapointed.
Atmosphere: 3
Food: 1
Service: 4
Anabelle Strickland
Service was slow BUT it is certainly the most genuinely friendly service I've ever gotten from a McDonalds so that made up for it. Great job for a place that is very obviously stretched thin on staffing.
Atmosphere: 5
Food: 4
Service: 5
Ashley Petit Taylor
The workers here do an amazing job, food is fresh, the cleanliness of store is great, great place to bring the kids and family!! ❤️
Kid-friendliness: Very kid friendly and very kind and patient with anyone and everyone
Wheelchair accessibility: Both sides of building has wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Pounder Meal, Mcflurry with M&M's Candies, Hotcakes, World Famous Fries, Pancake, Chicken Mcnuggets, Oatmeal Raisin Cookie, Sausage Burrito, Quarter Pounder Hamburger, Baked Apple Pie, Big Mac, Fish Sandwich
Jackson Gamble
Overall, the place is kept clean and is never too busy inside if you want to sit and enjoy your meal there. The drive-through is always overly busy to where it's not as fast as you would like it to be at times.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Meal, Oatmeal Raisin Cookie, Fish Sandwich
Amanda Witherspoon
I stood in line for 20 minutes before anyone walked over to take my order. There were a bunch of employees just walking around and not doing anything. I ordered the basket of fries. I heard one of them say that there wasn't enough fries ready. The other one said "give her what's left, maybe she won't notice." They gave me less than a medium. I have been to the McDonald's in Jefferson a few times before and the customer service is awful. I would advise everyone to not go to the McDonald's in Jefferson. They treat their customers likes crap. The food is good if you can actually get someone to take your order and get your food. Very disappointed.
Worst McDonald's ever .....the staff just looks at you then ignores you. They need to take a lesson from the McDonald's in Mt City Tennessee.
Atmosphere: 2
Food: 3
Service: 1
Richard Tidyman
Ordered by food at the kiosk and indicated I would pay a cashier what the food didn't show up and other people were getting served first. So I asked about it and they said something about since it wasn't paid for. Anyway all very confusing. I told him I wouldn't be back
Atmosphere: 2
Food: 3
Service: 1
Daniel Edwards
Way to expensive
Atmosphere: 2
Food: 4
Service: 5
Chris Guyer
The people that work here are very nice and helpful. If you dine in they bring you food to you and if you need anything else they will get it for you including a refill
I can't recall a single time in the last year that I've went to this McDonald's and *not* had them mess up at least something on my order. And we usually order using the app, no less.
We've stopped going to this location entirely as a result; it's hard to blame the employees with as little as they're paid, but clearly the new management is doing something wrong.
Atmosphere: 1
Food: 3
Service: 1
They are doing the best that they can with the staff shortages. Will continue to support them.
Atmosphere: 2
Service: 3
We've lived in the area a little over 3 years now. Almost every single time we go here there's an issue. Once I order the #7 (2 CHEESEburger meal) I was asked by the young boy behind the counter "Do you want cheese on those?" I stared at him for a second thinking he was joking. He wasn't. I just said "Well, that's usually why they're called cheeseburgers." Another incident was in drive thru. My order was wrong and even after trying to tell the person at the first window (after I paid and was able to SEE the receipt because what she told me wasn't correct) was told to go to the next window and explain it to them. Explained to the young boy the issue (I was charged for something I didn't order and there were certain things that were supposed to be modified) he kept saying he didn't understand so I asked him to get someone who could. He brought a young girl to the window who immediately had an attitude about it. I explained to her what the issue was. She looked at me like I was stupid and asked me what she wanted me to do about it. I asked her to refund me for the meal I didn't actually order. She got livid at me and refunded an entirely DIFFERENT meal than anything on my order at all. When I called her out on that she told me she didn't care that's what she rang up and what the refund was and refused to correct it. I proceeded with a fee choice words and left. I did call corporate office in Hickory and reported the incident. It was corrected by them. If we had better options I'd go there unfortunately in rural areas there's limited availability. It's just sad this particular location is this awful.
Parking: Parking lot set up is AWFUL. Not functional or safe for pedestrians or drivers.
This has gone from being one of the best McDonald's around to just another roll of the dice. Some days are good. Some days you sit trapped in the drive through for 30 minutes while all your happiness and desire to live bleed out of your body. Good luck, may the odds be ever in your favor.
Atmosphere: 2
Food: 2
Service: 2
Food as ok not the best and I ordered a sweet tea and it is not sweet at all who ever the manger is can you please keep a eye on the teas cause this is the 5th time it has happened
Atmosphere: 2
Food: 3
Service: 2
I guess it's to be expected. No pride in the way things are served. Ordered the McRib which I haven't had in many years. I know it will never look like what the pictures show on the menu/signs/advertisements, but you'd think there may be some similarities. This thing was inedible without a fork or some type of gloves. I haven't ever seen so much bbq sauce on anything. Waste of money but it's McDonald's and I'm sure I'll be back. Just really dissapointed.
Atmosphere: 3
Food: 1
Service: 4
Service was slow BUT it is certainly the most genuinely friendly service I've ever gotten from a McDonalds so that made up for it. Great job for a place that is very obviously stretched thin on staffing.
Atmosphere: 5
Food: 4
Service: 5
The workers here do an amazing job, food is fresh, the cleanliness of store is great, great place to bring the kids and family!! ❤️
Kid-friendliness: Very kid friendly and very kind and patient with anyone and everyone
Wheelchair accessibility: Both sides of building has wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Pounder Meal, Mcflurry with M&M's Candies, Hotcakes, World Famous Fries, Pancake, Chicken Mcnuggets, Oatmeal Raisin Cookie, Sausage Burrito, Quarter Pounder Hamburger, Baked Apple Pie, Big Mac, Fish Sandwich
Overall, the place is kept clean and is never too busy inside if you want to sit and enjoy your meal there. The drive-through is always overly busy to where it's not as fast as you would like it to be at times.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Meal, Oatmeal Raisin Cookie, Fish Sandwich
I stood in line for 20 minutes before anyone walked over to take my order. There were a bunch of employees just walking around and not doing anything. I ordered the basket of fries. I heard one of them say that there wasn't enough fries ready. The other one said "give her what's left, maybe she won't notice." They gave me less than a medium. I have been to the McDonald's in Jefferson a few times before and the customer service is awful. I would advise everyone to not go to the McDonald's in Jefferson. They treat their customers likes crap. The food is good if you can actually get someone to take your order and get your food. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst McDonald's ever .....the staff just looks at you then ignores you. They need to take a lesson from the McDonald's in Mt City Tennessee.
Atmosphere: 2
Food: 3
Service: 1
Ordered by food at the kiosk and indicated I would pay a cashier what the food didn't show up and other people were getting served first. So I asked about it and they said something about since it wasn't paid for. Anyway all very confusing. I told him I wouldn't be back
Atmosphere: 2
Food: 3
Service: 1
Way to expensive
Atmosphere: 2
Food: 4
Service: 5
The people that work here are very nice and helpful. If you dine in they bring you food to you and if you need anything else they will get it for you including a refill
Atmosphere: 5
Food: 5
Service: 5
It's a McDonald's. Good service, good food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac
Loading...