Burrito Shak

Visiting from out of town and heard lots about this place from family and friends in town.. saw the ACP special and was so excited to try. I ordered a bowl with tortillas on side as well as chips and queso… as described said double chickens and double rice … so I knew it would be enough food for 2 people. When I got home that bowl was barely 1/4 full and left us hungry and wanting more … but after spending $20 and still being hungry will not likely return. It’s a shame because what was there tasted decent … I will say staff was VERY welcoming and friendly upon entry — so service was top notch but when things are described as double you’d think it would indeed be double. There are other national chains that I’ve been to that I could eat a regular bowl for 3 meals

Atmosphere: 4

Food: 3

Service: 4

Food was great, fast service and staff friendly. I highly recommend!

Atmosphere: 5

Food: 5

Service: 5

My wife and I ate here and really enjoyed the food. They have a nice variety of food and are very fast to make your food. We met the owner while there named Jonathan. He was a very hard working owner leading from the front. He was even wipping down tables and cleaning the floors. We introduced ourselves to him and commeneded his team. I would encourage anyone who likes burritos or a bowl, to go here before you go to Chipotle. Burrito Shak is better. Try it for yourself.

Atmosphere: 5

Food: 5

Service: 5

First time trying it and I definitely will be back again! Friendly service , SOLID serving size, tastes great! (MUCH better than chipotle)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own

if you order online, it's cheaper for some reason for the same order. also, the only good salsa is the fire sauce, the rest is trash.

Food: 4

Service: 3

Excellent food & Service.

Atmosphere: 5

Food: 5

Service: 5

I’ve been coming here for a few years and have always loved the food and service, but I went in today and the service was a complete 180 because of a new worker. I’ve never received such a bad attitude while the place is completely empty as well. I can usually excuse it if it’s busy and they’re probably tired, but there was no reason for it today. The usual guys working there are super nice and helpful, but this one needs to change the attitude or look for something new. Safe to say I probably won’t be going as often which really sucks!

Atmosphere: 5

Food: 5

Service: 2

Had a mishap and the owner was quick to respond and apologized and took care of me. Really love seeing the bosses care about customer service! Love the queso dip sooooo good!

Atmosphere: 5

Food: 5

Service: 4

I just love this crew over in the Monkey Junction area in Wilmington, NC! I've been a customer since they opened in this location years ago. The food choices are healthy, delicious, and always fresh! Keep up the great work and share my praise for the team.

Atmosphere: 5

Food: 5

Service: 5

This place has gone totally down hill, off the cliff. It used to be good and very convenient. Now, the portions are ridiculous, the order comes our wrong, and one if our orders had literally 10 chips in the bag. The other order was missing the protein altogether. We used to go fairly often, but tonight was the last time. Oh, I tried the online chat help, got no response. This was a pickup order, maybe if you eat in you can do better.

Follow up: We received a call from the owner later that night. He apologized, gave us a refund, and explained that they are dealing with lots of staff turnover and training. Not too often businesses respond with help. We will be back to try again and hope for the best.

Atmosphere: 1

Food: 3

Service: 1

Mahi tacos and chicken quesadillas were good . Ice tea tastes a little funky but drinkable. Staff members need a little more training on menu items but were polite.

Atmosphere: 4

Food: 4

Service: 4

That's one big burrito! Fast, friendly, and delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Absolutely love Burrito Shak! The food is always fresh, flavorful, and served fast. Their burritos are loaded and the ingredients taste super fresh. Staff is friendly and the place is always clean. Whether you're grabbing a quick lunch or a casual dinner, this spot never disappoints. Highly recommend! 🌯🔥

Atmosphere: 5

Food: 5

Service: 5

⭐️⭐️⭐️⭐️⭐️
Burrito Shak is hands-down one of the best spots around! The food is always fresh, flavorful, and made to order — you can taste the quality in every bite. The staff is friendly, fast, and genuinely makes you feel welcome. Portions are generous, prices are fair, and the vibe is casual and inviting. Whether you’re grabbing a quick lunch or relaxing with friends, Burrito Shak never disappoints!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The S-Turn

For a restaurant that has a 4.5, I'm even more disappoint with my experience tonight. Food is always good. I had to wait another 23 minutes on a pick up mobile order. I watched as other customers who came in and other mobile orders get their food before me. I get home and only HALF my order is there. I had to drive back to get the rest of my food. My point is you had 4 people working tonight. Someone could have checked my order. I didn't complain on the wait or not getting my drink or tipping the 10% percent. All I got was a sorry and its been a rough day. I expect more with this rating. And you as a restaurant should too.