My experience was absolutely horrible. One of your workers, McKenna NEEDS to be fired. she is cussing while on shift and same with the girl she works with. sending inappropriate videos to people and continuing to degrade people.
Kylie Schultz
I’m here to leave a review of one of the workers sending an inappropriate video on the work place! She sent a video cussing someone out over the app snap chat while on shift. McKenna is her name.
De Bea Rose
Loved my signature churro ice cream! Excellent customer service even with the place hopping with customers. Work area was clean. Your employees are working hard and deserve a raise. Keep up the excellent work!
Danny Dat Tong
i bought an ice cream cake and asked the staff to write on it, and it was terribly ugly from his handwriting. He completely ruined my cake with his terrible handwriting
Deborah Pearlman
Started delivering for DoorDash and one benefit is that I get to check out new restaurants. With food being so expensive everywhere, good customer service in addition to food quality is important to me. So I was disappointed at the customer service at Cold Stone Creamery today. A young girl, black hair, piercing, a little heavy. Barely answered my questions, and did so in such a monotone monosyllable that I couldn't tell if she was saying yes or no. No greeting on coming or going, and dismissively spinned my order across the counter at me. Glad it was a DoorDash order and not my own money contributing to such an experience. There are jobs for people who don't want to deal with the public. But an ice cream shop? Maybe she was just having a bad day but these young people!
rolanurokima
Ashley is a Rockstar! I've never seen anyone make my order here so quick, efficiently and accurately!
Tyler Johnson
Slow & lazy service! And I saw up to 5 people working at once. They had no urgency to work faster with long lines present. We need a South Fargo Cold Stone for faster service! I did not like the attitude I saw when I was in there. Young adults that have no clue how to grind on a hourly wage. It benefits them to work slower, which does not promote advancement and success in life. Be ready to wait in line for over 30+ minutes, with just a few people in front of you! There needs to be an older manager present to crack the whip. I was so annoyed! I will gladly go to another town for cold stone. Awful experience! Never again!
Kim Folven
We waited several minutes to order even though there were 4 people working, 3 not doing it. The bathroom was disgustingly dirty. Definitely not up to the Coldstone standards.
Laura Bruns
The ice cream is always good, the service is not. It's always hit or miss, which makes me not want to go. Especially since they usually charge me for the wrong size and I end up paying more...
Laura E Bruns
The ice cream is always good, the service is not. It's always hit or miss, which makes me not want to go. Especially since they usually charge me for the wrong size and I end up paying more...
Excellent flavor selection of hard ice cream. Located in a strip mall with easy access and parking. They also mix in bits of toppings and have flavored cones as their specialties.
Mike
They have great ice cream buy the place is a mess Nothing has been cleaned for some time. The rest rooms are filthy,has not been cleaned for some time. Trash laying around ,dried ice cream everywhere,nothing wiped down
Hazel Smock
I had to wait for an hour, just to get the completely wrong ice cream. :)
Jorgen Leno
Way too slow icecream is good but service is terrible! Waited way too long! 2 people can not keep the line moving at 9pm with any speed and needs more people working.
Scott Engum
Poorly staffed, inefficient. Good product but becoming not worth the wait.
My experience was absolutely horrible. One of your workers, McKenna NEEDS to be fired. she is cussing while on shift and same with the girl she works with. sending inappropriate videos to people and continuing to degrade people.
I’m here to leave a review of one of the workers sending an inappropriate video on the work place! She sent a video cussing someone out over the app snap chat while on shift. McKenna is her name.
Loved my signature churro ice cream! Excellent customer service even with the place hopping with customers. Work area was clean. Your employees are working hard and deserve a raise. Keep up the excellent work!
i bought an ice cream cake and asked the staff to write on it, and it was terribly ugly from his handwriting. He completely ruined my cake with his terrible handwriting
Started delivering for DoorDash and one benefit is that I get to check out new restaurants. With food being so expensive everywhere, good customer service in addition to food quality is important to me. So I was disappointed at the customer service at Cold Stone Creamery today. A young girl, black hair, piercing, a little heavy. Barely answered my questions, and did so in such a monotone monosyllable that I couldn't tell if she was saying yes or no. No greeting on coming or going, and dismissively spinned my order across the counter at me. Glad it was a DoorDash order and not my own money contributing to such an experience. There are jobs for people who don't want to deal with the public. But an ice cream shop? Maybe she was just having a bad day but these young people!
Ashley is a Rockstar! I've never seen anyone make my order here so quick, efficiently and accurately!
Slow & lazy service! And I saw up to 5 people working at once. They had no urgency to work faster with long lines present. We need a South Fargo Cold Stone for faster service! I did not like the attitude I saw when I was in there. Young adults that have no clue how to grind on a hourly wage. It benefits them to work slower, which does not promote advancement and success in life. Be ready to wait in line for over 30+ minutes, with just a few people in front of you! There needs to be an older manager present to crack the whip. I was so annoyed! I will gladly go to another town for cold stone. Awful experience! Never again!
We waited several minutes to order even though there were 4 people working, 3 not doing it. The bathroom was disgustingly dirty. Definitely not up to the Coldstone standards.
The ice cream is always good, the service is not. It's always hit or miss, which makes me not want to go. Especially since they usually charge me for the wrong size and I end up paying more...
The ice cream is always good, the service is not. It's always hit or miss, which makes me not want to go. Especially since they usually charge me for the wrong size and I end up paying more...
Restaurantji Recommends
Excellent flavor selection of hard ice cream. Located in a strip mall with easy access and parking. They also mix in bits of toppings and have flavored cones as their specialties.
They have great ice cream buy the place is a mess
Nothing has been cleaned for some time. The rest rooms are filthy,has not been cleaned for some time. Trash laying around ,dried ice cream everywhere,nothing wiped down
I had to wait for an hour, just to get the completely wrong ice cream. :)
Way too slow icecream is good but service is terrible! Waited way too long! 2 people can not keep the line moving at 9pm with any speed and needs more people working.
Poorly staffed, inefficient. Good product but becoming not worth the wait.
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