Terrible interaction with baristas. I go to starbucks everyday and get a venti strawberry açaí with light water not because of the extra charge but because of the water inclusion. I was told that wasn’t possible for the first time here. I went yesterday and was told otherwise. He said so there’s no loop holes to get a drink.
What are we considering loop holes? a customization of a drink to my preference?
Was met with extreme attitudes as well definitely do not recommend. Extremely disappointed and feel disrespected.
Atmosphere: 1
Food: 1
Service: 1
Gruunschlik
Coffee cake was great, I'll still take Caribou Coffee over Starbucks any day, but this was closest. I like it cool but when I'm in a long sleeve t shirt and a hoodie and still cold....turn up the thermostat.
Atmosphere: 4
Food: 3
Service: 4
JoJo JoJo
Sat-7pm -Rude manager and extremely slow service . A simple cold brew should not take 10 minutes with five employees standing around looking clueless. No one else was in the drive thru . Re-training employees and emphasize speed would help .
Service: 1
farrah
called 3 times and no one picked up
Atmosphere: 2
Food: 5
Service: 2
Selma Olsen
5 plus baristas, no one in line and 2 cars in the drive thru yet there was no greeting, no can I help you, no acknowledgment at all. The baristas that did see me only looked away. I got to hear all about who is breaking and when, what the night before activities were and which employees were “slacking” the last shift. When someone did finally speak at me, it was after I had been at the counter to order for over 2 minutes, all that was said was “someone will be with you”. I didn’t appreciate the way I was treated. This will be the last time I stop at this location, also there were jugs of milk where the baristas take orders and none of the lids were on?!? Pastries set on top of the case for anyone’s hands to touch. I didn’t trust that the milk was not spoiled or that the danish was fresh. I paid for the merch and left without a drink or snack. Very disappointing and not a great way to start my day! 1343 university location, please do better and treat customers more kindly.
Atmosphere: 1
Food: 1
Service: 1
Brooklyn Raper
It can come across as quite rude when employees don’t offer water for free. Providing complimentary water is a basic gesture of hospitality that shows respect and care for customers. When guests are ridiculed for something as simple as asking for water, it can leave a negative impression and make the service seem unfriendly or inconsiderate. Giving water, on the other hand, is a small but meaningful way to create a welcoming atmosphere and demonstrate good customer service
Service: 1
Brenda Johnson
Great customer service and always love their many flavors of coffee
Matthew Mendez
Always friendly and made correctly
Atmosphere: 5
Food: 5
Service: 5
Jenny Kratzer
Very disappointed. Got their pumpkin loaf and Starbucks must have changed the recipe because it is dry and flavorless now. Just awful. Then I wanted a pumpkin chai and l they were out. Then I got an iced brown sugar shaken espresso and that just tasted like milk with a hint of flavor. If I wasn't going to be late for work I would have gone back through the drive thru to get my money back. Super disappointing.
Atmosphere: 3
Food: 2
Service: 3
Abdiqani Omar
I don't recommend anyone to go this Starbucks. Specially if you are people of color.
Convenient location on the way home after work. Orders are delivered quickly and the staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Brandon
Very expensive drinks 🍷 🤑
Food: 5
Service: 5
Patricia Dosdall
Starbucks at Scottsboro, AL is slowly improving its services. Increased staffing makes such a difference!
Atmosphere: 5
Food: 5
Service: 5
Amanda B
I go there for coffee every day and I get the same thing every day As I’m bulimic and it’s all I can keep downjust to be told at the window that I couldn’t get my drink remade properly by Melissa. I usually Get a caramel frappe with two shots but today, Melissa made it aware that I was not allowed to come to that store anymore because I wanted to drink remade has anybody else experience this?
Terrible interaction with baristas. I go to starbucks everyday and get a venti strawberry açaí with light water not because of the extra charge but because of the water inclusion. I was told that wasn’t possible for the first time here. I went yesterday and was told otherwise. He said so there’s no loop holes to get a drink.
What are we considering loop holes? a customization of a drink to my preference?
Was met with extreme attitudes as well definitely do not recommend. Extremely disappointed and feel disrespected.
Atmosphere: 1
Food: 1
Service: 1
Coffee cake was great, I'll still take Caribou Coffee over Starbucks any day, but this was closest. I like it cool but when I'm in a long sleeve t shirt and a hoodie and still cold....turn up the thermostat.
Atmosphere: 4
Food: 3
Service: 4
Sat-7pm -Rude manager and extremely slow service . A simple cold brew should not take 10 minutes with five employees standing around looking clueless. No one else was in the drive thru . Re-training employees and emphasize speed would help .
Service: 1
called 3 times and no one picked up
Atmosphere: 2
Food: 5
Service: 2
5 plus baristas, no one in line and 2 cars in the drive thru yet there was no greeting, no can I help you, no acknowledgment at all. The baristas that did see me only looked away. I got to hear all about who is breaking and when, what the night before activities were and which employees were “slacking” the last shift. When someone did finally speak at me, it was after I had been at the counter to order for over 2 minutes, all that was said was “someone will be with you”. I didn’t appreciate the way I was treated. This will be the last time I stop at this location, also there were jugs of milk where the baristas take orders and none of the lids were on?!? Pastries set on top of the case for anyone’s hands to touch. I didn’t trust that the milk was not spoiled or that the danish was fresh. I paid for the merch and left without a drink or snack. Very disappointing and not a great way to start my day! 1343 university location, please do better and treat customers more kindly.
Atmosphere: 1
Food: 1
Service: 1
It can come across as quite rude when employees don’t offer water for free. Providing complimentary water is a basic gesture of hospitality that shows respect and care for customers. When guests are ridiculed for something as simple as asking for water, it can leave a negative impression and make the service seem unfriendly or inconsiderate. Giving water, on the other hand, is a small but meaningful way to create a welcoming atmosphere and demonstrate good customer service
Service: 1
Great customer service and always love their many flavors of coffee
Always friendly and made correctly
Atmosphere: 5
Food: 5
Service: 5
Very disappointed. Got their pumpkin loaf and Starbucks must have changed the recipe because it is dry and flavorless now. Just awful. Then I wanted a pumpkin chai and l they were out. Then I got an iced brown sugar shaken espresso and that just tasted like milk with a hint of flavor. If I wasn't going to be late for work I would have gone back through the drive thru to get my money back. Super disappointing.
Atmosphere: 3
Food: 2
Service: 3
I don't recommend anyone to go this Starbucks. Specially if you are people of color.
Food: 1
Service: 1
Restaurantji Recommends
Convenient location on the way home after work.
Orders are delivered quickly and the staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Very expensive drinks 🍷 🤑
Food: 5
Service: 5
Starbucks at Scottsboro, AL is slowly improving its services. Increased staffing makes such a difference!
Atmosphere: 5
Food: 5
Service: 5
I go there for coffee every day and I get the same thing every day As I’m bulimic and it’s all I can keep downjust to be told at the window that I couldn’t get my drink remade properly by Melissa. I usually Get a caramel frappe with two shots but today, Melissa made it aware that I was not allowed to come to that store anymore because I wanted to drink remade has anybody else experience this?
Atmosphere: 1
Food: 1
Service: 1
It was fast and quick to order
Atmosphere: 4
Food: 4
Service: 4
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