Dairy Queen Grill & Chill
13150 W Maple Rd, Omaha
(402) 431-9792
Recent Reviews
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Customer service was very rude! I walked into the store and there was one other person in line waiting but he was a door dash. They gave him the order and then went into the back to do something else. There were a lot of workers and not one of them acknowledged me. Then two other door dashers walked in & one cut in front of me which I let go because I didn’t want to cause a scene and the manager acknowledged him & went to make the order. Gave him is order and then went back to doing other orders again not acknowledging me. I waited over 20 minutes and no one took my order so I just decided to leave. Very disappointed with the customer service especially from the manager. I do not recommend this DQ at all.
Atmosphere: 1
Service: 1
I Came to get food for my kids and the young guy at the register was rude and kept asking me to repeat my order it was very frustrating cause I only order two seven dollar meals with two mini blizzards and a sundae he probably couldn’t hear me because he was on his phone and the manager was right there and didn’t say anything very unprofessional
Service: 1
Really good
Atmosphere: 5
Food: 5
Service: 5
Worst lunch ever! Ordered Door Dash. I live one block away with no transportation. Malt was milk. Fish was not fully cooked and neither were the cheese curds. No time to write more. Have to go hurl.
Food: 1
Sunday bite to eate after church
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Strips, Cheeseburger
Got to the drive through at 10:20pm and had our order taken at 10:23pm. After waiting in line 20 minutes, we got up to the window at 10:43pm & got told the manager wasn’t letting them make anything else for the night because they were closed. Online it says they close at 11pm as well as their sign they have in the drive through. If you want to leave work early, maybe you shouldn’t work retail where you constantly have customers. Highly recommend not coming to this location.
Service: 1
Very dirty there was ants all over the floor took 19 mins for me to get 2 Oreo blizzards there was cussing and someone went behind the shelf and made a blizzard while they didn’t work there also they touched the trash and didn’t wash there hands this is absolutely unacceptable and I will be telling hr
Atmosphere: 2
Food: 1
Service: 1
Decent location for Dairy Queen, but not the best around. I've been a few times and it's been hit or miss on the service, friendliness of the staff, and cleanliness of their registers or dining area.
Definitely better and worse options for food or a frozen treat. Also it's not Ice Cream here... it's frozen dairy dessert.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Oreo Blizzard
Brother man did NOT want to be working. He spoke when he HAD to & worked like a snail, just like his co-worker. I ordered the mint Oreo Blizzard & there was MAYBE 3 drops of mint syrup in it. My husband got an M&M Blizzard, didn’t ask for chocolate syrup in it, got it anyway. Service here has gone downhill the past few years, it took 20 minutes to get our Blizzards & there were only 2 orders ahead of us. Only person working hard was the drive-thru gal.
Atmosphere: 1
Food: 2
Service: 1
I messed up my online order, and the lady at the front desk made it right. The blizzard was great. I'll come back to this place. Great customer service.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The workers should be nicer to the People when People is calling and have a question, not need to answer rude and mean.
Service: 1
Google says this place is open until 11pm and so does the website but the employees are lazy and don't like working until 11pm so it was closed at 1050 pm. I'll never come back and this was.my first time here.
Atmosphere: 1
Food: 1
Service: 1
Food was hot and came out quick, even with drive thru and in store orders coming in. Staff was nice and gave us everything we ordered. Would definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Tara is very rude and disrespectful, not just to customers but to the crew as well. Talking about how the crew are pretty much dumb and incompetent. She never thanks anyone and gives dirty looks. I can’t believe how she talks to the crew there being she is a manager or supervisor of some sort. You need to replace her, she is dragging down the store and I’m sure the crew hates working with her as she is very unprofessional. She should treat the staff there better, and stop being such a stuck up Karen. She is not inferior to anyone and she needs to take a class on how to speak to the crew there. Highly unacceptable.
On a great note, Christine is amazing and very kind and friendly. :)
Atmosphere: 1
Food: 4
Service: 1
I ordered 5 blizzards and I get to the window and they were very rude to me and said I only ordered two so I apologized to them thinking it was my mistake. They closed the window and I could hear them calling me all kinds of names saying I am a liar and yelling. I just want to let you white trash ladys at the window that it’s not sound proof. I apologized for my mistake and you treat me like humans don’t make mistakes. Won’t be back to this location again.
Atmosphere: 1
Food: 3
Service: 1
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