They are so short staffed, and almost every morning, there is only one employee, who tries to handle online orders, while people line up in person. She does an amazing job of staying focused, but the manager really needs to step up, and either show up when no one else is in, or hire more reliable workers. No one person should have to handle all that, cuz they are going to get blow back, and it's the managers responsibility to make sure customer service is being targeted. If you can't handle being on call to show up when a second person is needed for morning rush. Either push back opening, or show up for your workers, and help them. I have lost orders, because I had to get to work, and couldn't wait for one person to take so many orders and only be able to do so much. And I DO NOT blame the one lady that is constantly by herself on a regular basis. Wish I knew her name to shout her out, but she doesn't lose her temper at what I'm sure is plenty of upset customers waiting.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Wake-Up Wrap - Egg and Cheese
holly Bruso
Good service, food and coffee as expected!
Atmosphere: 5
Food: 5
Service: 5
Chloe P.
I can't use a straw, so I asked for a lid that I can use without a straw, guy heard me and gave me a lid that required a straw, also put whipped cream on my drink, which I didn't ask for. i also asked for peppermint mocha in the drink, no peppermint mocha. 3rd time this guy has messed my drink up. I was in a rush and couldn't wait for it to be remade so had to wait to fix it at home.
daniel waters
Pricey but
Atmosphere: 5
Food: 5
Service: 5
K M
Fast, accurate, sweet group of folks running this one. The owner of this one should at least allow them to accept tips.
Alondra Delgado - Fuentes
I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful than the other two employees, he offered to make something similar, or to keep the receipt and claim it another time I returned to Walmart, but at this point i just wanted to leave. I was very upset because the other two employees had seen me grab my receipt and wait there for about 10 minutes. None of them approached me or asked me if I was waiting for something. These two employees have very poor work ethic and poor customer service, the way they communicate with customers is the worst that I’ve seen and experienced, they make no eye contact and are extremely unapproachable. This was my second time giving Dunkin’ a chance, both times I had bad experiences but this one was by far the worst, never again.
Alondra Delgado
I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful than the other two employees, he offered to make something similar, or to keep the receipt and claim it another time I returned to Walmart, but at this point i just wanted to leave. I was very upset because the other two employees had seen me grab my receipt and wait there for about 10 minutes. None of them approached me or asked me if I was waiting for something. These two employees have very poor work ethic and poor customer service, the way they communicate with customers is the worst that I’ve seen and experienced, they make no eye contact and are extremely unapproachable. This was my second time giving Dunkin’ a chance, both times I had bad experiences but this one was by far the worst, never again.
Angel Vazquez
Although I love how I'm always served in this place, I was told for the very first time in my life,sorry we aren't allowed to receive tips, such a shame 1 to 2 workers hustling and not allowed to receive tips.I bet any extra money in the registers the owners keep.
Roberta Roberts
Good Dunkin
Paul Achilles
Explorer coffee is nice. It's in walmart. Only downside
Got the super special order coffee in less time than it took to pay for. Coffee jumped off the seat of the cart right after we exited through the doors to the outside. Went back in for a replacement, got one of the 3 part special ingredients out and he repeated the rest back to me. Told him we spilled the 1st one in the parking lot and got the 2nd one free even when I tried to pay for it. Will be returning later this week!
Linda Meron
Always good best coffee for me
Louise Britton
Very un organized never get my order right. They also open late.
They are so short staffed, and almost every morning, there is only one employee, who tries to handle online orders, while people line up in person. She does an amazing job of staying focused, but the manager really needs to step up, and either show up when no one else is in, or hire more reliable workers. No one person should have to handle all that, cuz they are going to get blow back, and it's the managers responsibility to make sure customer service is being targeted. If you can't handle being on call to show up when a second person is needed for morning rush. Either push back opening, or show up for your workers, and help them. I have lost orders, because I had to get to work, and couldn't wait for one person to take so many orders and only be able to do so much. And I DO NOT blame the one lady that is constantly by herself on a regular basis. Wish I knew her name to shout her out, but she doesn't lose her temper at what I'm sure is plenty of upset customers waiting.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Wake-Up Wrap - Egg and Cheese
Good service, food and coffee as expected!
Atmosphere: 5
Food: 5
Service: 5
I can't use a straw, so I asked for a lid that I can use without a straw, guy heard me and gave me a lid that required a straw, also put whipped cream on my drink, which I didn't ask for. i also asked for peppermint mocha in the drink, no peppermint mocha. 3rd time this guy has messed my drink up. I was in a rush and couldn't wait for it to be remade so had to wait to fix it at home.
Pricey but
Atmosphere: 5
Food: 5
Service: 5
Fast, accurate, sweet group of folks running this one. The owner of this one should at least allow them to accept tips.
I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful than the other two employees, he offered to make something similar, or to keep the receipt and claim it another time I returned to Walmart, but at this point i just wanted to leave. I was very upset because the other two employees had seen me grab my receipt and wait there for about 10 minutes. None of them approached me or asked me if I was waiting for something. These two employees have very poor work ethic and poor customer service, the way they communicate with customers is the worst that I’ve seen and experienced, they make no eye contact and are extremely unapproachable. This was my second time giving Dunkin’ a chance, both times I had bad experiences but this one was by far the worst, never again.
I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful than the other two employees, he offered to make something similar, or to keep the receipt and claim it another time I returned to Walmart, but at this point i just wanted to leave. I was very upset because the other two employees had seen me grab my receipt and wait there for about 10 minutes. None of them approached me or asked me if I was waiting for something. These two employees have very poor work ethic and poor customer service, the way they communicate with customers is the worst that I’ve seen and experienced, they make no eye contact and are extremely unapproachable. This was my second time giving Dunkin’ a chance, both times I had bad experiences but this one was by far the worst, never again.
Although I love how I'm always served in this place, I was told for the very first time in my life,sorry we aren't allowed to receive tips, such a shame 1 to 2 workers hustling and not allowed to receive tips.I bet any extra money in the registers the owners keep.
Good Dunkin
Explorer coffee is nice. It's in walmart. Only downside
Restaurantji Recommends
Got the super special order coffee in less time than it took to pay for. Coffee jumped off the seat of the cart right after we exited through the doors to the outside. Went back in for a replacement, got one of the 3 part special ingredients out and he repeated the rest back to me. Told him we spilled the 1st one in the parking lot and got the 2nd one free even when I tried to pay for it. Will be returning later this week!
Always good best coffee for me
Very un organized never get my order right. They also open late.
Dunkin coffee sucks
It's very nice and I like some of the employees.