The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
Jacob Brown
The workers were laughing and being condescending. Kept asking me to repeat myself even though I was speaking loudly and clearly. Didn’t say anything just walked away after I paid.
Dorlesia Campbell
Fast friendly service every time. This place was fantastic!!!! Danayah was absolutely amazing
Jared Drogose
YUM Cookies for me and the wife. Yes eat these cookies
Sarsha Laguerre
I recently visited your store with my husband, and unfortunately, our experience was disappointing due to poor customer service. The young woman at the front, who had box braids, appeared to be having a bad day. While I was simply standing beside my husband as he made a purchase, she ignored him completely and instead turned to me with an attitude, asking, “Do you have anything to say to me?”—which came off as confrontational and unprofessional.
As a fellow Black woman, it’s upsetting to witness this kind of behavior, especially knowing how hard many of us work to represent ourselves well in the workplace. This kind of conduct reflects poorly not only on the individual but also on the business as a whole. If a cashier is dealing with personal issues, they should not bring that negativity into the workplace—it affects the customer experience and risks driving away business.
To make matters worse, the drink she prepared for my husband was poorly made and lacked any effort. For a popular cookie brand, I expected better. I hope management addresses this and ensures all staff are trained to deliver respectful, quality service regardless of their personal mood.
Antonio Lopez
Chris and staff were very friendly , definitely made me feel welcomed during my stay at the Tropicana
Anne Marie Power
I have always loved mrs fields cookies at this location. Was there this weekend and unfortunately cookies are not fresh anymore. They taste like they were laying around for days. Big disappointment especially for the price we pay
Atmosphere: 3
Food: 1
Service: 3
Rich
Great late munchie snack in the casino. The case was looking a little empty by the time we got there but we still managed to find satisfying treats.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
Andre Keyes
I inquired about buying ice cream sandwiches. 1 milk chocolate chip cookie in the display case and I was told it was only one. But then the guy behind counter remembered they made more. I bought 2. Almost 30 bucks. I thanked him and took the bags and went straight to my hotel room which is in the Tropicana. When I opened those bags I can’t describe the disappointment. Both sandwiches completely a mess. The cookies warm. Anyone with common sense knows you don’t use warm cookies to make ICE CREAM sandwiches. . What a mess.
Atmosphere: 3
Food: 2
Service: 2
jesus blanco
The workers there, bad service when I went and talked to them in perfect English. To order they didn’t know how to prepare the order, they spoke Spanish to make fun of us, they didn’t know that I spoke Spanish, They were two women
Service was horrible, hours stated that it was open 24 hours but when i arrived at 5:30am they were closed. I asked when they would open and the girl behind the curtain and she said 10 mins. I stood and waited the 10 mins and they still did not open. Instead they just set at the register on the phone taking. This is the Atlantic City location inside of Tropicana.
Atmosphere: 1
Brian Varga
Hours are 24/7, grabbed a few cookies on way to room. Staff were nice both times and attentive when I walked in.
Kid-friendliness: Great spot for kids to get treats.
Wheelchair accessibility: Entrance and exit accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
SAM S. MOLDUR
How ever working there rigth now extremely nasty to the customer & sell you 1/2 coffe & 2 cream only when you ask corrected getting nasty with you. Do not go there. 12-18-2023 8.30
Atmosphere: 1
Food: 1
Service: 1
Jay “Ohmanboomer” A
Great cookies
Nelly Simpson
Had to pay $3 for 1 cookie. i usually buy 4 get 1 free and pay $10 plus taxes. Of course they didn't have that promotion during holiday wknd but damn $3 for 1 cookie I'm very disappointed about the price gouging during holidays
The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
The workers were laughing and being condescending. Kept asking me to repeat myself even though I was speaking loudly and clearly. Didn’t say anything just walked away after I paid.
Fast friendly service every time. This place was fantastic!!!! Danayah was absolutely amazing
YUM
Cookies for me and the wife.
Yes eat these cookies
I recently visited your store with my husband, and unfortunately, our experience was disappointing due to poor customer service. The young woman at the front, who had box braids, appeared to be having a bad day. While I was simply standing beside my husband as he made a purchase, she ignored him completely and instead turned to me with an attitude, asking, “Do you have anything to say to me?”—which came off as confrontational and unprofessional.
As a fellow Black woman, it’s upsetting to witness this kind of behavior, especially knowing how hard many of us work to represent ourselves well in the workplace. This kind of conduct reflects poorly not only on the individual but also on the business as a whole. If a cashier is dealing with personal issues, they should not bring that negativity into the workplace—it affects the customer experience and risks driving away business.
To make matters worse, the drink she prepared for my husband was poorly made and lacked any effort. For a popular cookie brand, I expected better. I hope management addresses this and ensures all staff are trained to deliver respectful, quality service regardless of their personal mood.
Chris and staff were very friendly , definitely made me feel welcomed during my stay at the Tropicana
I have always loved mrs fields cookies at this location. Was there this weekend and unfortunately cookies are not fresh anymore. They taste like they were laying around for days. Big disappointment especially for the price we pay
Atmosphere: 3
Food: 1
Service: 3
Great late munchie snack in the casino. The case was looking a little empty by the time we got there but we still managed to find satisfying treats.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
I inquired about buying ice cream sandwiches. 1 milk chocolate chip cookie in the display case and I was told it was only one. But then the guy behind counter remembered they made more. I bought 2. Almost 30 bucks. I thanked him and took the bags and went straight to my hotel room which is in the Tropicana. When I opened those bags I can’t describe the disappointment. Both sandwiches completely a mess. The cookies warm. Anyone with common sense knows you don’t use warm cookies to make ICE CREAM sandwiches. . What a mess.
Atmosphere: 3
Food: 2
Service: 2
The workers there, bad service when I went and talked to them in perfect English. To order they didn’t know how to prepare the order, they spoke Spanish to make fun of us, they didn’t know that I spoke Spanish, They were two women
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was horrible, hours stated that it was open 24 hours but when i arrived at 5:30am they were closed. I asked when they would open and the girl behind the curtain and she said 10 mins. I stood and waited the 10 mins and they still did not open. Instead they just set at the register on the phone taking. This is the Atlantic City location inside of Tropicana.
Atmosphere: 1
Hours are 24/7, grabbed a few cookies on way to room. Staff were nice both times and attentive when I walked in.
Kid-friendliness: Great spot for kids to get treats.
Wheelchair accessibility: Entrance and exit accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
How ever working there rigth now extremely nasty to the customer & sell you 1/2 coffe & 2 cream only when you ask corrected getting nasty with you. Do not go there. 12-18-2023 8.30
Atmosphere: 1
Food: 1
Service: 1
Great cookies
Had to pay $3 for 1 cookie. i usually buy 4 get 1 free and pay $10 plus taxes. Of course they didn't have that promotion during holiday wknd but damn $3 for 1 cookie I'm very disappointed about the price gouging during holidays
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