To the lady that took care of us this morning, you completely made our day! Your positive energy, genuine kindness, and warm personality turned a simple interaction into a wonderful experience. You made us feel so welcome and left us smiling long after we left. It's hard to explain, but her service was truly authentic and memorable. Kudos to her for making such a positive impact!
AK R.
Very sweet girl at the front counter who answered all our questions with patience. Great cookies.
Tresor Mendoza
Love their cookies. ! Old school favorite.
Mike Randolph
I had gone the night after weighing in for a fight and was disappointed. Chris, the manager, reached out to me to remedy the situation and I was very pleased. The staff was nice on both my visits, and the cookies were much better the next time I came back. Thank you, Chris!
Denine Hasan
The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
Dr. Denine Hasan
The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
Jacob Brown
The workers were laughing and being condescending. Kept asking me to repeat myself even though I was speaking loudly and clearly. Didn’t say anything just walked away after I paid.
Dorlesia Campbell
Fast friendly service every time. This place was fantastic!!!! Danayah was absolutely amazing
Jared Drogose
YUM Cookies for me and the wife. Yes eat these cookies
Sarsha Laguerre
I recently visited your store with my husband, and unfortunately, our experience was disappointing due to poor customer service. The young woman at the front, who had box braids, appeared to be having a bad day. While I was simply standing beside my husband as he made a purchase, she ignored him completely and instead turned to me with an attitude, asking, “Do you have anything to say to me?”—which came off as confrontational and unprofessional.
As a fellow Black woman, it’s upsetting to witness this kind of behavior, especially knowing how hard many of us work to represent ourselves well in the workplace. This kind of conduct reflects poorly not only on the individual but also on the business as a whole. If a cashier is dealing with personal issues, they should not bring that negativity into the workplace—it affects the customer experience and risks driving away business.
To make matters worse, the drink she prepared for my husband was poorly made and lacked any effort. For a popular cookie brand, I expected better. I hope management addresses this and ensures all staff are trained to deliver respectful, quality service regardless of their personal mood.
Chris and staff were very friendly , definitely made me feel welcomed during my stay at the Tropicana
Anne Marie Power
I have always loved mrs fields cookies at this location. Was there this weekend and unfortunately cookies are not fresh anymore. They taste like they were laying around for days. Big disappointment especially for the price we pay
Atmosphere: 3
Food: 1
Service: 3
Rich
Great late munchie snack in the casino. The case was looking a little empty by the time we got there but we still managed to find satisfying treats.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
Andre Keyes
I inquired about buying ice cream sandwiches. 1 milk chocolate chip cookie in the display case and I was told it was only one. But then the guy behind counter remembered they made more. I bought 2. Almost 30 bucks. I thanked him and took the bags and went straight to my hotel room which is in the Tropicana. When I opened those bags I can’t describe the disappointment. Both sandwiches completely a mess. The cookies warm. Anyone with common sense knows you don’t use warm cookies to make ICE CREAM sandwiches. . What a mess.
Atmosphere: 3
Food: 2
Service: 2
jesus blanco
The workers there, bad service when I went and talked to them in perfect English. To order they didn’t know how to prepare the order, they spoke Spanish to make fun of us, they didn’t know that I spoke Spanish, They were two women
To the lady that took care of us this morning, you completely made our day! Your positive energy, genuine kindness, and warm personality turned a simple interaction into a wonderful experience. You made us feel so welcome and left us smiling long after we left. It's hard to explain, but her service was truly authentic and memorable. Kudos to her for making such a positive impact!
Very sweet girl at the front counter who answered all our questions with patience. Great cookies.
Love their cookies. ! Old school favorite.
I had gone the night after weighing in for a fight and was disappointed. Chris, the manager, reached out to me to remedy the situation and I was very pleased. The staff was nice on both my visits, and the cookies were much better the next time I came back. Thank you, Chris!
The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.
The workers were laughing and being condescending. Kept asking me to repeat myself even though I was speaking loudly and clearly. Didn’t say anything just walked away after I paid.
Fast friendly service every time. This place was fantastic!!!! Danayah was absolutely amazing
YUM
Cookies for me and the wife.
Yes eat these cookies
I recently visited your store with my husband, and unfortunately, our experience was disappointing due to poor customer service. The young woman at the front, who had box braids, appeared to be having a bad day. While I was simply standing beside my husband as he made a purchase, she ignored him completely and instead turned to me with an attitude, asking, “Do you have anything to say to me?”—which came off as confrontational and unprofessional.
As a fellow Black woman, it’s upsetting to witness this kind of behavior, especially knowing how hard many of us work to represent ourselves well in the workplace. This kind of conduct reflects poorly not only on the individual but also on the business as a whole. If a cashier is dealing with personal issues, they should not bring that negativity into the workplace—it affects the customer experience and risks driving away business.
To make matters worse, the drink she prepared for my husband was poorly made and lacked any effort. For a popular cookie brand, I expected better. I hope management addresses this and ensures all staff are trained to deliver respectful, quality service regardless of their personal mood.
Restaurantji Recommends
Chris and staff were very friendly , definitely made me feel welcomed during my stay at the Tropicana
I have always loved mrs fields cookies at this location. Was there this weekend and unfortunately cookies are not fresh anymore. They taste like they were laying around for days. Big disappointment especially for the price we pay
Atmosphere: 3
Food: 1
Service: 3
Great late munchie snack in the casino. The case was looking a little empty by the time we got there but we still managed to find satisfying treats.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
I inquired about buying ice cream sandwiches. 1 milk chocolate chip cookie in the display case and I was told it was only one. But then the guy behind counter remembered they made more. I bought 2. Almost 30 bucks. I thanked him and took the bags and went straight to my hotel room which is in the Tropicana. When I opened those bags I can’t describe the disappointment. Both sandwiches completely a mess. The cookies warm. Anyone with common sense knows you don’t use warm cookies to make ICE CREAM sandwiches. . What a mess.
Atmosphere: 3
Food: 2
Service: 2
The workers there, bad service when I went and talked to them in perfect English. To order they didn’t know how to prepare the order, they spoke Spanish to make fun of us, they didn’t know that I spoke Spanish, They were two women
Atmosphere: 1
Food: 1
Service: 1
Loading...