It was just okay. Nothing to brag about, was a bit disorganized at the check in counter, very tight space in between tables, my waiter didn’t ask if we wanted anything else before asking if I needed a box?! Like hello we are both still eating and our flight glasses of mimosas were half full, and he didn’t even ask if we wanted anything else. Why must people assume!!! Guess what that took away from him getting at least 18% tip. Also some black woman stands around and picks and chooses who’s table she going to come over to and ask if everything’s ok. My point to that is, ask every table if everything’s ok. Like WTH!!!the food was on the bland side, we ordered shrimp/chicken Alfredo, it definitely was missing an ingredient. The mimosas didn’t have enough alcohol in them which was more points taken away from this experience. Long story but basically there’s a lot of assuming here which is never ever cool. All waiters need to check back to their tables more often. We won’t return!!! Land-shark will be our go to once they’re back open.
Atmosphere: 2
Food: 2
Service: 2
Ashley Wyman
Food and service has been a 10/10 at both locations we have been to. Foxwoods Casino in Connecticut and Atlantic City, New Jersey!! I hope to be back again soon!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club Sandwich, The Sugar Factory Diamond Rose Goblet, The Signature Sugar Factory Burger, Salad, Sugar Factory Rainbow Sliders, Spinach Artichoke Dip, French Fries, Sugar Factory Fish & Chips, Fries, Sandwich
Victoria Butler
The service was very slow. Our server came back once refill our drinks in the span of almost 2 hours. Food was okay but gave me stomach upset. Will not be coming back.
Atmosphere: 3
Food: 2
Service: 2
Kenny
Good menu great drinks our server was super nice I recommend if you're in town looking for something different
Atmosphere: 4
Food: 4
Service: 4
john toppi
Great atmosphere! Huge menu
Atmosphere: 5
Food: 4
Service: 4
Mackenzie Dodge
The food was great (but expensive) and the people were really nice. There was a photographer who took a photo of your group infront of a cute flower background. When you are done, they give you a free photo and you also have the option to buy a photo with a frame for $20. I have no complaints about anything except they got our birthday order wrong. We ordered a $15 birthday milkshake for one of our friends and we were surprised when they brought out a big bowl of ice cream that served 12 people. We were very surprised and were not to prepared to pay $99 for it. Since it was ice cream, we didn't think we could return it so we ate it and didn't even finish half the bowl. Also, the waitress said she couldn't split the tab because of the birthday ice cream so we had one person pay for all of us. It was really upsetting because we didn't even order the $99 ice cream in the first place.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: The Signature Sugar Factory Burger
Tina Hill
From arrival to the end everything was very nice. The staff are polite, courteous. The menu options were great. The music and flower wall for pics made the place more memorable!
Atmosphere: 5
Food: 5
Service: 5
Hillary Moise
It was very neat and the good was great, definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
Grachie O
We enjoyed their food, excellent customer service and beautiful pictures!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Sugar Factory Diamond Rose Goblet
Excellent time was had at the Sugar Factory at the Hard Rock Resort and Casino. Everything was a winner!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
Jessica Lopez
Can't express enough how I love the atmosphere and the drinks here! The bartenders are nice and real friendly. I recommend trying all their drinks. That is a straight fact check on this restaurant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
Cody Van Houten
A decent place with some cool menu items, wish they had some non dairy options though.
Atmosphere: 4
Food: 4
Service: 4
Chris
The atmosphere and decor are very cool but the actual food leaves much to be desired. Colorful slider buns are fine but dry unseasoned beef is not. The celebrity inspired mixed drinks menu has some interesting stuff but the drinks themselves are overly sweet and not enjoyable.The only reason I’d even give it 3 stars for food is because the dessert was very good.
Loved everything about it
Atmosphere: 5
Food: 5
Service: 5
It was just okay. Nothing to brag about, was a bit disorganized at the check in counter, very tight space in between tables, my waiter didn’t ask if we wanted anything else before asking if I needed a box?! Like hello we are both still eating and our flight glasses of mimosas were half full, and he didn’t even ask if we wanted anything else. Why must people assume!!! Guess what that took away from him getting at least 18% tip. Also some black woman stands around and picks and chooses who’s table she going to come over to and ask if everything’s ok. My point to that is, ask every table if everything’s ok. Like WTH!!!the food was on the bland side, we ordered shrimp/chicken Alfredo, it definitely was missing an ingredient. The mimosas didn’t have enough alcohol in them which was more points taken away from this experience. Long story but basically there’s a lot of assuming here which is never ever cool. All waiters need to check back to their tables more often. We won’t return!!! Land-shark will be our go to once they’re back open.
Atmosphere: 2
Food: 2
Service: 2
Food and service has been a 10/10 at both locations we have been to. Foxwoods Casino in Connecticut and Atlantic City, New Jersey!! I hope to be back again soon!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club Sandwich, The Sugar Factory Diamond Rose Goblet, The Signature Sugar Factory Burger, Salad, Sugar Factory Rainbow Sliders, Spinach Artichoke Dip, French Fries, Sugar Factory Fish & Chips, Fries, Sandwich
The service was very slow. Our server came back once refill our drinks in the span of almost 2 hours. Food was okay but gave me stomach upset. Will not be coming back.
Atmosphere: 3
Food: 2
Service: 2
Good menu great drinks our server was super nice I recommend if you're in town looking for something different
Atmosphere: 4
Food: 4
Service: 4
Great atmosphere! Huge menu
Atmosphere: 5
Food: 4
Service: 4
The food was great (but expensive) and the people were really nice. There was a photographer who took a photo of your group infront of a cute flower background. When you are done, they give you a free photo and you also have the option to buy a photo with a frame for $20. I have no complaints about anything except they got our birthday order wrong. We ordered a $15 birthday milkshake for one of our friends and we were surprised when they brought out a big bowl of ice cream that served 12 people. We were very surprised and were not to prepared to pay $99 for it. Since it was ice cream, we didn't think we could return it so we ate it and didn't even finish half the bowl. Also, the waitress said she couldn't split the tab because of the birthday ice cream so we had one person pay for all of us. It was really upsetting because we didn't even order the $99 ice cream in the first place.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: The Signature Sugar Factory Burger
From arrival to the end everything was very nice. The staff are polite, courteous. The menu options were great. The music and flower wall for pics made the place more memorable!
Atmosphere: 5
Food: 5
Service: 5
It was very neat and the good was great, definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
We enjoyed their food, excellent customer service and beautiful pictures!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Sugar Factory Diamond Rose Goblet
Restaurantji Recommends
Hit the spot
Atmosphere: 5
Food: 5
Service: 4
Excellent time was had at the Sugar Factory at the Hard Rock Resort and Casino. Everything was a winner!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
Can't express enough how I love the atmosphere and the drinks here! The bartenders are nice and real friendly. I recommend trying all their drinks. That is a straight fact check on this restaurant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Factory
A decent place with some cool menu items, wish they had some non dairy options though.
Atmosphere: 4
Food: 4
Service: 4
The atmosphere and decor are very cool but the actual food leaves much to be desired. Colorful slider buns are fine but dry unseasoned beef is not. The celebrity inspired mixed drinks menu has some interesting stuff but the drinks themselves are overly sweet and not enjoyable.The only reason I’d even give it 3 stars for food is because the dessert was very good.
Atmosphere: 5
Food: 3
Service: 3