Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 11 Franklin Ave, Belleville, New Jersey, 07109, US
Telephone: (973) 969-1172
Price range: $
Rating: 2.9

$ • Coffee Shops

Hours:
11 Franklin Ave, Belleville
(973) 969-1172

Menu Order Online

About Starbucks

Starbucks Coffee Company is a popular spot that offers a mix of good experiences and some frustrations. Many customers praise the staff, describing them as helpful, welcoming, and friendly. Staff members like Lia, Sergio, David, Sam, and Axel are often highlighted for their excellent service and for making drinks exactly how customers want. These positive interactions make the store a favorite for some, who recommend it highly.

However, the store also faces criticism related to wait times and service during busy hours. On weekends and especially around noon, customers report long waits—sometimes up to 20 or 30 minutes—to get their orders. Some mention that drinks are often missing ingredients or do not taste as expected, which can be disappointing, especially given the price paid. Others have experienced frustration with the drive-thru, citing delays of more than 10 minutes just to place an order, and long waits for pick-up that can cause customers to be late or leave upset.

Another issue noted is the impact of app orders, which can cause delays and backups, particularly during busy times, leading to dissatisfaction. One customer shared that these service issues caused them to stop drinking coffee altogether. Despite some positive experiences with staff, many customers feel that the service quality does not always match the high standards of the coffee itself, especially during peak hours.

Overall, the store is appreciated for its friendly staff and good drinks, but inconsistent service and long waits can detract from the experience.