Dunkin'

Name: Dunkin'
Address: 384 Springfield Ave, Berkeley Heights, New Jersey, 07922, US
Telephone: (908) 665-8966
Price range: $
Rating: 4.3

$ • Coffee Shops, Donuts

Hours:
384 Springfield Ave, Berkeley Heights
(908) 665-8966

Menu Order Online

About Dunkin' Donuts

Dunkin' is a popular spot known for its friendly staff and high volume. They serve great coffee, with donuts that often look fresh. The employees are courteous, helpful, and willing to go the extra mile. The service is fast, especially for order ahead using the Dunkin app. The staff at this location handle large orders well, making the process smooth from start to finish. For example, when a large order for 150 people was placed, the team was polite, helpful, and accommodating. The manager even offered catering containers and followed up with a text to ensure everything was correct. Each pickup was on time, the coffee was hot and ready, and staff helped load everything into vehicles. Customers appreciate the overall excellent service and plan to use this location for future events.

However, some recent experiences have been disappointing. A customer bought six donuts but found them dried out with an awful aftertaste and plans to return them, feeling they should post when they were made. Others mentioned rude treatment when requesting a cup of water, with staff refusing or being unkind, despite the customer having purchased something. Although the place is generally amazing, these incidents show that occasional rudeness can happen, but many still enjoy their visits to Dunkin'.