April 18, 2024 , 7:57pm - I literally just witnessed the tall skinny young employee brush trash off the table with his gloves on and then proceed to serve food. No, He did not change his gloves , and with those same gloves, he was digging all up in the lettuce and cheese, serving it to the people. Then they wonder why there’s so many people getting sick!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Bowl, Side of Guacamole
Fermin Mendez
My daughter loves itParking: Free parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
JOANNE MARINACCIO
Why are there so many complaints about this location yet nothing ever gets any better. I guess we are the stupid ones for returning. Yet again tonight we go for food at 8:30 pm and the place is filthy and they are out of almost everything...like, wth? Why? The employees are not doing thier job BUT, obviously it is extremely poor management. It's absolutely ridiculous. It's not like the food is free or cheap...dang it, get it together! Show some pride in your establishment.It's just sad, sad sad tgat things there are run so poorly!
Atmosphere: 1
Food: 2
Service: 1
valeska a
Second time trying here cause I love chip but wow to mess up that badly again so much uncooked rice and Ive never gotten such a small portion of chicken i threw it was so bad and sad i don’t know how they haven’t trained the employees after the amount of bad reviews.
Efraín Ponce
Good service
Atmosphere: 4
Food: 4
Service: 4
Deep Dave
Yes, I know if you eat here and have a bad experience it's on you. I should have known better than to order dinner here. Nevertheless imma leave my one star because my order has been messed up 3/4 times. They forgot the proteins the veggies and the sauce. All they put in the bowl was just rice, guac and sour cream lolol. Who would even order that, like they saw the order and said imma just add 3 things and call it done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Darlyce FW
Okay, again, I typically do not give bad reviews. I apologize for the length of this review in advance. However, this place in Newark, NJ, deserves every bit of this lengthy review!Let me begin with this. When I travel across the US either on business or pleasure. I will always stop into a Chipotle franchise because they have GF options, and the food is fresh and (depending on what you order) healthy. Also, when I am with my husband, we always order two of each dish.Well, while traveling through Essex county NJ, the one nearest my location was on Bloomfield Ave in Newark.I am excited to get our standard dishes.I was met with the most rude server ever! Who then went on to say I could not order more than 3 items. I asked if this was a Newark thing? She said "No it's a Chipotle thing!" I mentioned that this is my go-to place, and that is not true. She continued to debate me on this. She said, "If you want more than three items, you must order online." I said, "I am not getting out of line to do that. By now, you could have made my dishes without all of this debate." She finally relented and said I am lucky that there are only 2 people in line behind me. (During this time, the other staff that were in the front of the store when I walked in had gone to the back, because the line of customers had great reduced), leaving only this rude woman and a trainee up front.So, as she and the trainee are preparing my food, she is rolling her eyes and rushing me along. (BTW, I was shocked by her behavior because, as a woman of a certain age. She was demonstrating behavior of someone just starting out in life with no home or work training). Meanwhile, I am keeping an eye on her to make sure she doesn't do anything to my food. While repeating myself to the trainee to make sure he is putting the correct items on my dishes. I finally pay and leave.Well, when we sit down to eat the food, both dishes (Hubby's was a chicken bowl, mine veggie salad), both were SO SALTY we couldn't eat them. We ended up throwing away our bowls and giving our other bowls to those in need.Please avoid the Chipotle on Bloomfield Ave. Newark NJ, if you value your mental and physical health.To Chipotle Corp., please do a total retraining of the staff on customer service and food preparation. There is no reason for any food to be that SALTY unless you're trying to put people in the hospital.Update:To the owner, thank you for reaching out and expressing concern over this matter.You ask that I share more details. So, I will describe the people approximate time and the date, etc.This happened around 1500 hrs on Friday, 29Mar24. To be clear, I ordered 2 double chicken bowls and 2 veggie bowls, and my husband reminded me that I also ordered one chicken burrito for someone else. The rude server was a short white woman of a certain age. The trainee was a taller young Latino male. By the way, he was pleasant. I understood why he kept asking what I wanted multiple times. Because he wanted to get the order right.My husband could not believe the amount of liquid cheese they put all over his bowl. He had to remove the layer of liquid cheese before taking a bite. He thought that the excessive amount of cheese they slathered on his chicken bowl (with brown rice) was the cause of the high concentration of salt. As he tried to take a second bite from the bottom of the bowl, he realized that was not the case.However, my veggie bowl (with white rice) did not have meat or cheese, and it too was extremely SALTY. Maybe your store is over salting the rice as well as the beans.Let me also say this. I was excited to see a woman of a certain age behind the counter. As a woman of a certain age myself, I naturally think that we pay more attention to detail and we are more conscious of customer service. HOW WRONG I WAS. So, not only was I treated horribly, but my food was not edible! On top of the money I spent for the food. This experience ranks up there as number 3 for the worst restaurant experiences that I have encountered.I do hope
Atmosphere: 1
Food: 1
Service: 1
Lionel Nesbitt
Super slow service. I ordered ahead of time and I still had to wait 30 mins. They need a customer board so that you can see when your order is up instead then picking what they want to fill
Atmosphere: 1
Food: 3
Service: 1
Liz A
Had a bad experience here a couple times but since then have had good service, they are quick & the foods tastes delish.
محمد رسول الله
yesterday i ordered 3 chicken bowels all of them were wrong
I always get the bowl it's amazing and addicting ???
Atmosphere: 5
Food: 5
Service: 5
Isabella Cardona
I’ve never had issues in any other chipotle but this one…. ugh!!! Felt the need to leave a review because for some reason my boyfriend and I have some sort of issue with the chipotle in Bloomfield EVERY. SINGLE. TIME. It’s five minutes away from our house but I might as well drive the extra ten and go to Kearny. Went yesterday and ordered through the app, and used 700 points for extra steak. Keep in mind you pay extra for steak alone… The order was promised to be ready at 7:20 and the guy handed it to me at 7:31, as ALWAYS late with orders. That’s nothing compared to one time they made me wait about 40 minutes and they didn’t want to make my order in the regular side where people build it because I had ordered through the app already. Anyways, I go to my car and start eating and there was 0 steak, and I could taste some other kind of meat, on top of that it had a little bit of peppers and onions which I hadn’t asked for. I was whatever about it cause I just took them out after but as my boyfriend says, what if it was someone allergic? I go back inside and tell the guy that it had no steak it had something else and his response was “oh it’s because at the time I made your order there was no steak so we use chicken instead”… Mind you this was probably 2 minutes after he had done my order and the steak was low, meaning they DID have steak and probably fd up. He never asked me if I was okay with having chicken instead or if I wanted something else or if I was okay with waiting extra minutes for steak, like they’ve asked me before at other chipotles when they run out. I was expecting him to naturally take it back and fix it but he just stood still staring at me so I said “ok? Can you remake it then cause I paid for steak not chicken???” He went to the “manager”, probably a 19 years old straight out of high school, and she gave the most disgusting attitude and told him “just give her the steak”, he came up to me and I was like fine but it’s double steak btw. He gave me my steak and I ran out. NEVER AGAIN. I give up with this chipotle. Go elsewhere! It seems like all the fresh out of high school kids are working in this one, they laugh and joke around with each other while people are desperately waiting for their food. -10/10 for service.Edit: Reached out to chipotle and they reached back, they took care of me for this bad experience. I truly appreciated it, as other companies wouldn’t bother to care. Never expected a chain company to care for their paying customers this much, so it amazed me at how fast they actually got back to me and took care of the situation. Never have had an issue with the food or chipotle itself, just this one location and the people working in it. Everything else, Amazing! Thank you ??
Atmosphere: 1
Food: 4
Service: 1
Life of Nubz
The store is not dependable. I ordered a quesadilla with the sour cream and the vinaigrette. Obviously I’m gonna mix it . They didn’t give me the vinaigrette so now I just have a load of dry sour cream. Please be so for real.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
Adam Silver
Pros: the employees are always very nice and work well together to get through the long lines. I’ve never had a rude experience here even though the working conditions seem incredibly trying.Cons: this location is always out of major ingredients like Guacamole, chips, chicken, brown rice, etc. It seems like they’re never prepared for major business later in the night, so the ingredients they do have don’t always look fresh.
April 18, 2024 , 7:57pm - I literally just witnessed the tall skinny young employee brush trash off the table with his gloves on and then proceed to serve food. No, He did not change his gloves , and with those same gloves, he was digging all up in the lettuce and cheese, serving it to the people. Then they wonder why there’s so many people getting sick!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Bowl, Side of Guacamole
My daughter loves itParking: Free parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Why are there so many complaints about this location yet nothing ever gets any better. I guess we are the stupid ones for returning. Yet again tonight we go for food at 8:30 pm and the place is filthy and they are out of almost everything...like, wth? Why? The employees are not doing thier job BUT, obviously it is extremely poor management. It's absolutely ridiculous. It's not like the food is free or cheap...dang it, get it together! Show some pride in your establishment.It's just sad, sad sad tgat things there are run so poorly!
Atmosphere: 1
Food: 2
Service: 1
Second time trying here cause I love chip but wow to mess up that badly again so much uncooked rice and Ive never gotten such a small portion of chicken i threw it was so bad and sad i don’t know how they haven’t trained the employees after the amount of bad reviews.
Good service
Atmosphere: 4
Food: 4
Service: 4
Yes, I know if you eat here and have a bad experience it's on you. I should have known better than to order dinner here. Nevertheless imma leave my one star because my order has been messed up 3/4 times. They forgot the proteins the veggies and the sauce. All they put in the bowl was just rice, guac and sour cream lolol. Who would even order that, like they saw the order and said imma just add 3 things and call it done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Okay, again, I typically do not give bad reviews. I apologize for the length of this review in advance. However, this place in Newark, NJ, deserves every bit of this lengthy review!Let me begin with this. When I travel across the US either on business or pleasure. I will always stop into a Chipotle franchise because they have GF options, and the food is fresh and (depending on what you order) healthy. Also, when I am with my husband, we always order two of each dish.Well, while traveling through Essex county NJ, the one nearest my location was on Bloomfield Ave in Newark.I am excited to get our standard dishes.I was met with the most rude server ever! Who then went on to say I could not order more than 3 items. I asked if this was a Newark thing? She said "No it's a Chipotle thing!" I mentioned that this is my go-to place, and that is not true. She continued to debate me on this. She said, "If you want more than three items, you must order online." I said, "I am not getting out of line to do that. By now, you could have made my dishes without all of this debate." She finally relented and said I am lucky that there are only 2 people in line behind me. (During this time, the other staff that were in the front of the store when I walked in had gone to the back, because the line of customers had great reduced), leaving only this rude woman and a trainee up front.So, as she and the trainee are preparing my food, she is rolling her eyes and rushing me along. (BTW, I was shocked by her behavior because, as a woman of a certain age. She was demonstrating behavior of someone just starting out in life with no home or work training). Meanwhile, I am keeping an eye on her to make sure she doesn't do anything to my food. While repeating myself to the trainee to make sure he is putting the correct items on my dishes. I finally pay and leave.Well, when we sit down to eat the food, both dishes (Hubby's was a chicken bowl, mine veggie salad), both were SO SALTY we couldn't eat them. We ended up throwing away our bowls and giving our other bowls to those in need.Please avoid the Chipotle on Bloomfield Ave. Newark NJ, if you value your mental and physical health.To Chipotle Corp., please do a total retraining of the staff on customer service and food preparation. There is no reason for any food to be that SALTY unless you're trying to put people in the hospital.Update:To the owner, thank you for reaching out and expressing concern over this matter.You ask that I share more details. So, I will describe the people approximate time and the date, etc.This happened around 1500 hrs on Friday, 29Mar24. To be clear, I ordered 2 double chicken bowls and 2 veggie bowls, and my husband reminded me that I also ordered one chicken burrito for someone else. The rude server was a short white woman of a certain age. The trainee was a taller young Latino male. By the way, he was pleasant. I understood why he kept asking what I wanted multiple times. Because he wanted to get the order right.My husband could not believe the amount of liquid cheese they put all over his bowl. He had to remove the layer of liquid cheese before taking a bite. He thought that the excessive amount of cheese they slathered on his chicken bowl (with brown rice) was the cause of the high concentration of salt. As he tried to take a second bite from the bottom of the bowl, he realized that was not the case.However, my veggie bowl (with white rice) did not have meat or cheese, and it too was extremely SALTY. Maybe your store is over salting the rice as well as the beans.Let me also say this. I was excited to see a woman of a certain age behind the counter. As a woman of a certain age myself, I naturally think that we pay more attention to detail and we are more conscious of customer service. HOW WRONG I WAS. So, not only was I treated horribly, but my food was not edible! On top of the money I spent for the food. This experience ranks up there as number 3 for the worst restaurant experiences that I have encountered.I do hope
Atmosphere: 1
Food: 1
Service: 1
Super slow service. I ordered ahead of time and I still had to wait 30 mins. They need a customer board so that you can see when your order is up instead then picking what they want to fill
Atmosphere: 1
Food: 3
Service: 1
Had a bad experience here a couple times but since then have had good service, they are quick & the foods tastes delish.
yesterday i ordered 3 chicken bowels all of them were wrong
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
I liked the food, 10
Atmosphere: 4
Food: 5
Service: 4
I always get the bowl it's amazing and addicting ???
Atmosphere: 5
Food: 5
Service: 5
I’ve never had issues in any other chipotle but this one…. ugh!!! Felt the need to leave a review because for some reason my boyfriend and I have some sort of issue with the chipotle in Bloomfield EVERY. SINGLE. TIME. It’s five minutes away from our house but I might as well drive the extra ten and go to Kearny. Went yesterday and ordered through the app, and used 700 points for extra steak. Keep in mind you pay extra for steak alone… The order was promised to be ready at 7:20 and the guy handed it to me at 7:31, as ALWAYS late with orders. That’s nothing compared to one time they made me wait about 40 minutes and they didn’t want to make my order in the regular side where people build it because I had ordered through the app already. Anyways, I go to my car and start eating and there was 0 steak, and I could taste some other kind of meat, on top of that it had a little bit of peppers and onions which I hadn’t asked for. I was whatever about it cause I just took them out after but as my boyfriend says, what if it was someone allergic? I go back inside and tell the guy that it had no steak it had something else and his response was “oh it’s because at the time I made your order there was no steak so we use chicken instead”… Mind you this was probably 2 minutes after he had done my order and the steak was low, meaning they DID have steak and probably fd up. He never asked me if I was okay with having chicken instead or if I wanted something else or if I was okay with waiting extra minutes for steak, like they’ve asked me before at other chipotles when they run out. I was expecting him to naturally take it back and fix it but he just stood still staring at me so I said “ok? Can you remake it then cause I paid for steak not chicken???” He went to the “manager”, probably a 19 years old straight out of high school, and she gave the most disgusting attitude and told him “just give her the steak”, he came up to me and I was like fine but it’s double steak btw. He gave me my steak and I ran out. NEVER AGAIN. I give up with this chipotle. Go elsewhere! It seems like all the fresh out of high school kids are working in this one, they laugh and joke around with each other while people are desperately waiting for their food. -10/10 for service.Edit: Reached out to chipotle and they reached back, they took care of me for this bad experience. I truly appreciated it, as other companies wouldn’t bother to care. Never expected a chain company to care for their paying customers this much, so it amazed me at how fast they actually got back to me and took care of the situation. Never have had an issue with the food or chipotle itself, just this one location and the people working in it. Everything else, Amazing! Thank you ??
Atmosphere: 1
Food: 4
Service: 1
The store is not dependable. I ordered a quesadilla with the sour cream and the vinaigrette. Obviously I’m gonna mix it . They didn’t give me the vinaigrette so now I just have a load of dry sour cream. Please be so for real.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
Pros: the employees are always very nice and work well together to get through the long lines. I’ve never had a rude experience here even though the working conditions seem incredibly trying.Cons: this location is always out of major ingredients like Guacamole, chips, chicken, brown rice, etc. It seems like they’re never prepared for major business later in the night, so the ingredients they do have don’t always look fresh.
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Burrito Bowl