Customers` Favorites
Customers` Favorites
“If you’re going to Pino’s Bar and you’re lucky enough to have Wayne behind the bar, you’re in for a five-star experience. As the senior bartender, Wayne sets the tone not just for drink quality, but for the entire customer experience. His level of professionalism and consistency is something every service industry venue should strive for.
First off, the drinks were absolutely on point—balanced, well-presented, and served quickly even during the busy rush. Wayne clearly understands flavor profiles and customer preferences. He asked just the right questions and made tailored recommendations that hit every mark. His execution shows someone who takes pride in his craft, not just someone pouring drinks.
But what really stood out was the customer service. Wayne doesn’t just serve you; he engages you. His ability to read the room and interact appropriately with each customer is rare. Whether you’re a first-timer or a regular, he makes you feel welcome, remembered, and respected. That’s a major KPI in hospitality: guest connection and retention, and Wayne nails it.
He also keeps the bar area spotless and organized, all while multitasking with ease—another performance KPI that too often gets overlooked. From managing tabs and keeping drinks flowing to training new staff with patience and clarity, Wayne brings leadership and efficiency without sacrificing hospitality. His time-to-service rate was excellent, even during peak hours, and you could see younger bartenders following his lead. That’s real operational influence.
In short, Wayne doesn’t just represent Pino’s—he elevates it. If you’re evaluating what makes a bar memorable and high-functioning, Wayne is a walking case study. Pino’s is lucky to have him, and so are the customers.“
Customers` Favorites
“Great place
Excellent food and service
Asked for a big reservation and they were able to accommodate and price was even better
Kid-friendliness: I had my 3 years and with me until late at night and it was not a problem“
Customers` Favorites
“Great experience here! Our server, Mohan-ji was amazing and was incredibly careful with our daughter’s food allergies. He constantly made sure we were doing well and that my daughter was being accommodated. The atmosphere is very nice as well. Will definitely come back!“
Customers` Favorites
“For a $1000 meal I expect flawless service and unfortunately that was not the case. Drinks ordered during dinner arrived while eating desert. Two times they brought over the wrong drinks and one order they completely forgot.. Also when waiter brings over food he should know who ordered what and not have to ask again. Food was good but service needs improvement if those are the prices you will be charging.“
Customers` Favorites
“Great place to enjoy with Family and Friends“
“Great music, great food, top notch service and last but not least: breathtaking views of NYC, keep it up 💕“
“Great people Great atmosphere Good pizza 🍕“
Customers` Favorites
“Great food with great service“
Customers` Favorites
“Had an all around great experience every time we've been there for brunch Sundays“
Customers` Favorites
“Awesome time!!! Awesome service!!! Thank You VintEdge Wine!!“
Customers` Favorites
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“The food was great, the portions were generious and filling, the atmosphere was pleasant. I only have 3 complaints.
Complaints 1 & 2: The servers were unattentive probably because they add 18% tip on your bill w/o telling you in advance and they have the audcity to ask for more when you pay with a credit card (note CC transaction adds an extra 2.75%.) The restaurant was not busy while we were there. I observed me server sitting at the bar eating and playing on his phone a few times during my meal. It took 15 min for me to get a drink refill after reminding the server 2x it also took about 15 min to get the check after asking for it when we were ready to leave. Had the server been in the area and paying attention my meal coukd have ended 30 minutes earlier.
Complaint 3: Communication issues, the establishment is a restaurant/bar/lounge/club. So its loud inside there is no real seperation between the various areas you could hear the DJ interacting with the partons in the club/lounge area and the music being played was really loud so at times it can be hard to communicate with dinner companions and the staff. When you walk in the restaurant is on the left and there is a large doorway to the right for the lounge. While eating i noticed that i had to speak really loudly to be heard by my server and dinner companion. Also server did not seem to be able to communicate effectively either. He spoke little to no english and when responding he simple responded with yes's and no's even when those responses didnt apply nor were they appropriate response. I tried speaking with him in spanish and that wasnt effective either probably due to the noise levels Ultimately we ended up using their electronic menu and pointing at the photos to place the orders for apps, dinner and dessert,
Complaint 3: They have a mandatory valet that work purely for tips. The parking lot is not so large that its even necessary to have a valet. Granted it makes the experiance seem more high end but its totally unnecessary. The front door is roughly 25 feet from the furthest space in the parking lot. So the valet just seems to be an unnecessary cash grab. Also they allow take-out and delivery service drivers to park in the disabled parking area. Having only 2 disables spaces its rather inconvienent for persons with disabilities. To access the designated parking spaces or they are forced to valet.
Overall the food is the main and only reason i will return. The service was not the best and my experiance was slightly above average.“