This morning’s experience at Starbucks was completely unacceptable.
I ordered a chocolate chip cookie and explicitly asked that it not be warmed. The barista rang it up as “warmed” on the screen, and I immediately corrected her. She acknowledged the correction.
When I received my order at the window, I checked the bag while waiting for my drink. The cookie was clearly warm. The wrapper was marked “warmed,” and when I touched the cookie, the chocolate chip melted onto my finger.
I calmly handed it back and said the cookie was warm and that I had asked for it not to be. I was told, “It’s not warm. We didn’t warm it.” I explained again that it was warm and pointed out the melted chocolate.
At that point, I was told the cookie was warm because it had been placed in a bag with hot food. That explanation is unacceptable. If a customer asks for an item not to be warm, it should not be placed in a bag where it will become warm anyway.
Instead of fixing the mistake, I was told, “Next time just ask for it in plastic,” which made no sense and completely avoided the issue. The problem wasn’t the bag. The problem was that my request was ignored.
From there, the situation escalated unnecessarily. The staff began raising their voices, yelling, and arguing with me, turning a simple correction into a hostile interaction.
This wasn’t about a cookie. It was about: • Ignoring a clear request • Denying an obvious issue • Offering excuses instead of solutions • And yelling at a customer rather than handling the situation professionally
Starbucks sets expectations for quality service, but this location failed on every level. I left frustrated, disrespected, and shocked by how poorly this was handled.
Atmosphere: 1
Food: 1
Service: 1
Elly
I love how fast and attentive this location is. I dumped my daily Vermella Starbucks for you guys 😌 thank you ♥️♥️
Atmosphere: 5
Food: 5
Service: 5
Aleksei Pir
The stupid rules about not being able to bring your own coffee if you don't have a car. What nonsense is this? I left my car charging and decided to buy coffee for the road, but they wouldn't sell it to me. What if I'm cold and need a hot coffee? Coffee at Starbucks is like a ritual for me, and I'm very upset. The clerk refused to give her name.
Jessica DeLeon
So there was nothing wrong with the coffee- but the process with a mobile order is dumb. They shouldn’t accept mobile orders at this Starbucks since there’s no way to NOT wait in a 20 min Starbucks line to pick it up. Will not be back for this reason.
Service: 1
Leticia Rosin
So I order online to skip lines and then have to go through a huge drive-through line? That doesn’t make sense at all
Service: 1
Am Leigh
I go to many Starbucks every week. This one makes my Chia Tea Latte the best !!!! I love this starbucks ! I live an hour away and i am so happy when i am in this area and get to get my Tea here
Atmosphere: 5
Food: 5
Service: 5
Super mario auto repair llc
Don’t ever go to this location. The staff here are extremely disrespectful and unprofessional. I literally saw them ignoring customers and talking about personal things in front of everyone. Even the store manager is worse—especially for someone working the morning shift. Honestly, this location shouldn’t even be in business.
Atmosphere: 1
Food: 1
Service: 1
Nycki Boyle
It always takes so long and they’re only a drive thru .. not sure if it’s slow workers or not enough workers. Been going to the one near target in Clark instead
Service: 2
kaelynn rose
Baristas and drinks are lovely but please put the cones back so entitled losers can’t cut in line after you’ve been waiting :(
Akkere
No point in ordering mobile-- drive thru only and notoriously backed up.
The staff here are super patient and wonderful, even if the patrons wreak havoc in the parking lot. I really appreciate them and their hard work!
Service: 5
Jackie Tylko
I love this location but literally 12 out of 12 times they forget the sriracha sauce! Sometimes I catch it and ask but it’s frustrating I wish they would just remember to put it in the bag. Other than that great location!
Sean Reilly
The coffee’s fine, but don’t bother ordering here. It’ll take 40 minutes of agony in the parking lot.
Atmosphere: 1
Food: 4
Service: 1
Valerie
This location makes the best Pink Drink. Not sure why theirs is the best since they all use the same ingredients, but they have the best ones.
This morning’s experience at Starbucks was completely unacceptable.
I ordered a chocolate chip cookie and explicitly asked that it not be warmed. The barista rang it up as “warmed” on the screen, and I immediately corrected her. She acknowledged the correction.
When I received my order at the window, I checked the bag while waiting for my drink. The cookie was clearly warm. The wrapper was marked “warmed,” and when I touched the cookie, the chocolate chip melted onto my finger.
I calmly handed it back and said the cookie was warm and that I had asked for it not to be. I was told, “It’s not warm. We didn’t warm it.” I explained again that it was warm and pointed out the melted chocolate.
At that point, I was told the cookie was warm because it had been placed in a bag with hot food. That explanation is unacceptable. If a customer asks for an item not to be warm, it should not be placed in a bag where it will become warm anyway.
Instead of fixing the mistake, I was told, “Next time just ask for it in plastic,” which made no sense and completely avoided the issue. The problem wasn’t the bag. The problem was that my request was ignored.
From there, the situation escalated unnecessarily. The staff began raising their voices, yelling, and arguing with me, turning a simple correction into a hostile interaction.
This wasn’t about a cookie. It was about:
• Ignoring a clear request
• Denying an obvious issue
• Offering excuses instead of solutions
• And yelling at a customer rather than handling the situation professionally
Starbucks sets expectations for quality service, but this location failed on every level. I left frustrated, disrespected, and shocked by how poorly this was handled.
Atmosphere: 1
Food: 1
Service: 1
I love how fast and attentive this location is. I dumped my daily Vermella Starbucks for you guys 😌 thank you ♥️♥️
Atmosphere: 5
Food: 5
Service: 5
The stupid rules about not being able to bring your own coffee if you don't have a car. What nonsense is this? I left my car charging and decided to buy coffee for the road, but they wouldn't sell it to me. What if I'm cold and need a hot coffee? Coffee at Starbucks is like a ritual for me, and I'm very upset. The clerk refused to give her name.
So there was nothing wrong with the coffee- but the process with a mobile order is dumb. They shouldn’t accept mobile orders at this Starbucks since there’s no way to NOT wait in a 20 min Starbucks line to pick it up. Will not be back for this reason.
Service: 1
So I order online to skip lines and then have to go through a huge drive-through line? That doesn’t make sense at all
Service: 1
I go to many Starbucks every week. This one makes my Chia Tea Latte the best !!!! I love this starbucks ! I live an hour away and i am so happy when i am in this area and get to get my Tea here
Atmosphere: 5
Food: 5
Service: 5
Don’t ever go to this location. The staff here are extremely disrespectful and unprofessional. I literally saw them ignoring customers and talking about personal things in front of everyone. Even the store manager is worse—especially for someone working the morning shift. Honestly, this location shouldn’t even be in business.
Atmosphere: 1
Food: 1
Service: 1
It always takes so long and they’re only a drive thru .. not sure if it’s slow workers or not enough workers. Been going to the one near target in Clark instead
Service: 2
Baristas and drinks are lovely but please put the cones back so entitled losers can’t cut in line after you’ve been waiting :(
No point in ordering mobile-- drive thru only and notoriously backed up.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff here are super patient and wonderful, even if the patrons wreak havoc in the parking lot. I really appreciate them and their hard work!
Service: 5
I love this location but literally 12 out of 12 times they forget the sriracha sauce! Sometimes I catch it and ask but it’s frustrating I wish they would just remember to put it in the bag. Other than that great location!
The coffee’s fine, but don’t bother ordering here. It’ll take 40 minutes of agony in the parking lot.
Atmosphere: 1
Food: 4
Service: 1
This location makes the best Pink Drink. Not sure why theirs is the best since they all use the same ingredients, but they have the best ones.
Food: 5
Service: 5
Make the drive thru bigger lol
Atmosphere: 1
Food: 3
Service: 5
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