Rita's Italian Ice & Frozen Custard

Walked into the store and a disgusting smell was brought to my nose and it smelled like diarrhea. Concerned about the food if it smelled bad in there

Love to go here with my kids. We always have Gelati with the Watermelon flavor. Their waffle cone with vanilla soft served and rainbow sprinkles is great. The staff is very nice and always take care of us in a timely manner. Good Ice Shop in Englewood.

Don't get me wrong, The ice cream is excellent.But the place has a old musty smell.

My family and I had such a wonderful experience at Rita's! The custard was absolutely delicious – so creamy and wonderfully sweet. What really made the visit special, though, was the customer service; the girl who took our order was incredibly nice and friendly. Highly recommend!

Wonderful spot for custard and shaved ice. The woman is always nice, even when very busy. I drop by with my work mates and we all love the different flavors and it’s a great place to get my sugar rush. Don’t bother with the other low star review. No one has ever been anti-anything to me or my coworkers ever during our visits.

Entitled, impolite people who would accuse clouds of racism because it rained on their birthday. Bless them Lord for we sometimes forget to love one another.

Great Ice Cream, great tasting shaved ice and always friendly service. Thank you Rita’s for being a bright spot in my day every time I stop by. -V

Extremely Disrespectful and Anti Semetic Experience

Earlier today, I visited Rita’s with my family to treat everyone to ices. As an Orthodox Jew wearing a kippah, I was immediately met with hostility by the woman behind the counter — an Asian woman who gave me unmistakably dirty looks the moment I walked in.

When I politely asked for an item on the menu, she handed me a pre-made, stale-looking sandwich from the freezer that looked nothing like what was advertised. When I asked for a different option, she responded with a rude and dismissive remark, showing clear irritation and giving me a hard time for no reason.

Her tone, body language, and general attitude were not only unprofessional — they felt blatantly antisemitic. It was deeply upsetting to be treated this way simply for being visibly Jewish. This kind of behavior is unacceptable in any business, especially one serving diverse communities.

I advise other orthodox Jewish families to not visit or contribute money to this store.

Terrible customer service. You’re just another paycheck to them.

You have Kids cleaning out the soft serve machine a whole hour and change before closing hours. I could allow 30mins before close to slide, but an hour + is unacceptable.
Custard is your staple, so when you have people waste time and gas for service such as that it is extremely disappointing.

Service: 1

They left a passive-aggressive note on the delivery bag because of my mom's instructions on the delivery. Not only that but the order we got was completely wrong anyway.

Service: 1

The ice cream is super delicious, I loved it

Atmosphere: 4

Food: 5

Service: 5

Food and service are but it needs a kick of fun to the atmosphere

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Italian Ice

I didn’t like the idea of having a employee serving me with piercings all over her face that was totally inappropriate and disgusting ? it completely ruined my whole appetite didn’t even wanna order I just walked out ???

Service: 1

You show up 30 mins before close after dinner and they say the custard machines never work. You see the guy cleaning them and goes hide in the back after you ask for a soft serve. Do your job. Make money. You're hourly. Clocking out early doesn't benefit you

Atmosphere: 1

Food: 1

Service: 1

Great experience, a lot of choices. I recommend the Ice Coffee

Great place to enjoy an ice but they need more personal to work they had on person working the counter and the line was long.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Mango Gelati, Italian Ice