Nikko Hibachi Steak House And Lounge

First time here, came for a retirement lunch for co-worker, very nice experience. Had an Expresso Martini for the first time..and a second one. OMG they are delicious ❤ place was very nice, good food.

Recommended dishes: Chicken Steak and Shrimp, Hibachi Noodles Platter

Recommend

Unnattentive staff, ignore you when you walk in and then when addressing you tell you to wait for a long duration of time with no explanation... this business is going downhill.. customer service is terrible... will not be returning

Atmosphere: 1

Food: 1

Service: 1

I brought my family here for dinner and it was one of the poorest dining experiences I’ve ever had. We weren’t waited on until 10 minutes after we were seated. We didn’t get our drinks until all of the food was cooked and plated(45 minutes after ordering them). The waitress promised to take them off the bill, which she did not until I asked. She returned 10 minutes later and then told us she could not take the drinks off the bill and to take it from her tip. We ordered sushi and were not given a dish to put soy sauce in. Our soup, salad and appetizer dishes were left for the entire meal, which took up most of the table space. Just an overall poor experience. I would not recommend in the slightest.

Atmosphere: 4

Food: 3

Service: 1

Pilar made our experience unforgettable! She went above and beyond to create a warm atmosphere for our large party. Food was delicious too. We’ll be sure to ask for her again next time!

Atmosphere: 5

Food: 5

Service: 5

The waitress pocketed 200 dollars out of my family’s balance!!

Service: 1

I forgot my servers name but she took 200$ from me and my family the bill was 676$ and some change we gave 680$ 2 100$ bills! Tried to come back and said we was short they came back with 460$ and sure enough the 2 100$ bills we’re missing… then the dude tried to tell me I didn’t put my half of the money. Checked my cameras and seen that I did in fact add my money.

Atmosphere: 4

Food: 4

Service: 1

Love the food but the customer service is terrible. It’s unfortunate because this place actually has good food but the customer service is less than 1 star. Definitely don’t dine in with the worker Marcus. Marcus never feels like doing his job. This business will continue to lose business due to Marcus behavior.

Atmosphere: 2

Food: 4

Service: 1

I came here today on valentines. I had a reservation and yes I was late by 15 minutes. However when I called the lady said they couldn’t accommodate anything after 15 minutes. I then waited a hour and 15 minutes to be seated after we continually asked when we were gonna be seated and she kept saying “a few more minutes” I didn’t know that meant almost a hour and a half.

Atmosphere: 1

Service: 1

We had a 7:15 reservation and were not seated until 8:45. When we were finally seated, the table had not been properly cleaned and there was little to no communication about timing or what was happening. The chef did not come out until 9:15, meaning we waited over two hours just to begin the actual meal.

Once the food finally came out, it was lackluster. The noodles were bland, the meat was just okay, and nothing stood out as worth the wait. The soup was lukewarm, the soda was flat, and the salad was basically lettuce with a single strip of carrot topped with an overly sweet, creamy ginger dressing.

To be clear, this does not feel like a chef issue. This is a staffing and operations issue. Once the chef arrived, the food came out in about five minutes. There is no reason guests should wait over two hours to be served for a meal that takes minutes to prepare.

This was a breakdown in staffing, pacing, and basic hospitality. One out of ten.

Atmosphere: 1

Food: 1

Service: 1

great place but we had to wait over an hour for our reservation. absolutely ridiculous!!!! 👊

Atmosphere: 1

Food: 3

Service: 1

Jasmine was amazing! She was incredibly honest, hardworking, and truly went above and beyond!

Atmosphere: 4

Food: 5

Service: 5

We absolutely love this place, and would be back. Food was delicious and service was excellent. I don't remember our server's name, she was great made our dining experience as wonderful as it was.

Atmosphere: 5

Food: 5

Service: 5

Typically I enjoy this place...but tonight was ridiculous. We had 6:30 reservations- we were seated at 7:15 (it's a holiday- I get it). Our drinks took forever, and all in plastic cups. I ordered a lychee Martini no joke the tried to hand me martini in a quarter cup filled clear plastic solo cup. I asked if they were serious sending a martini over like that. I wish I took a picture to share..it was embarrassing and seriously unappetizing, just looked like cloudy drink. I sent it back and asked for it to come back appropriately in a glass. She did and said they had only one bus boy so that's why. Yet I saw some younger girls dressed up holding their martini glasses walking around! We had to flag down our waitress for drinks. The food was ok, not cooked as good as usual, smaller meat portions. They switched the steak/filet mignon and still charged us. The put my father in laws filet mignon on my plate and my steak on his , and was like oh well, oops!
The worst part was we got our bill (and to go containers) while our chef just plated our food and we were eating (no dessert offered for purchase). Our children were still actively eating their food, and Michael (guy in a red sweater) started putting plates out saying they had other customers to seat and we were sitting 30 after we paid. Which was untrue. Before he walked over they literally just handed her the credit card back and my father in law finally got his beer refill (again plastic cup and foamy). Also he was charged for two 22oz beers but we're given them in 16oz solo cups. Michael was extremely rude. I could see if we were chit chatting hanging around but we were still actively eating dinner. We were seated late, rushed through a sub-par holiday dinner. Honestly I would not ever return for a holiday and probably would go somewhere else going forward due to the way we are treated. The martini in a plastic solo cup really annoyed me, if I was a owner/manager I'd be really upset because presentation of your product is so important.... That was gross!

Atmosphere: 3

Food: 3

Service: 1

shameless manger ,after waiting half hour to pick up my order ,he told me cancel because I just inform him I have waiting half hour and it's long waiting.
He has attitude, behavior and was rude .
Without driver never ever gonna make money , because you shameless person , I call door dash agent and canceled the order completely from their system , that mean keep the order on the table , I lost time and you lost money of that order .
Bye 👋

Service: 1