Customers` Favorites
Customers` Favorites
“If you’re going to Pino’s Bar and you’re lucky enough to have Wayne behind the bar, you’re in for a five-star experience. As the senior bartender, Wayne sets the tone not just for drink quality, but for the entire customer experience. His level of professionalism and consistency is something every service industry venue should strive for.
First off, the drinks were absolutely on point—balanced, well-presented, and served quickly even during the busy rush. Wayne clearly understands flavor profiles and customer preferences. He asked just the right questions and made tailored recommendations that hit every mark. His execution shows someone who takes pride in his craft, not just someone pouring drinks.
But what really stood out was the customer service. Wayne doesn’t just serve you; he engages you. His ability to read the room and interact appropriately with each customer is rare. Whether you’re a first-timer or a regular, he makes you feel welcome, remembered, and respected. That’s a major KPI in hospitality: guest connection and retention, and Wayne nails it.
He also keeps the bar area spotless and organized, all while multitasking with ease—another performance KPI that too often gets overlooked. From managing tabs and keeping drinks flowing to training new staff with patience and clarity, Wayne brings leadership and efficiency without sacrificing hospitality. His time-to-service rate was excellent, even during peak hours, and you could see younger bartenders following his lead. That’s real operational influence.
In short, Wayne doesn’t just represent Pino’s—he elevates it. If you’re evaluating what makes a bar memorable and high-functioning, Wayne is a walking case study. Pino’s is lucky to have him, and so are the customers.“
Customers` Favorites
“For a $1000 meal I expect flawless service and unfortunately that was not the case. Drinks ordered during dinner arrived while eating desert. Two times they brought over the wrong drinks and one order they completely forgot.. Also when waiter brings over food he should know who ordered what and not have to ask again. Food was good but service needs improvement if those are the prices you will be charging.“
Customers` Favorites
“Unique Northern Indian restaurant. Everything was delicious and seasoned to our liking.
Veg Samosa, Dear Delhi Chaat, Kashmiri Naan, Paneer Tikka Masala, Lamb Korma. Krishna, our server, was informative and patient with all of our questions. Glad we stepped out of our comfort zone.“
Customers` Favorites
“Great place
Excellent food and service
Asked for a big reservation and they were able to accommodate and price was even better
Kid-friendliness: I had my 3 years and with me until late at night and it was not a problem“
Customers` Favorites
“Food and service is great! Nice atmosphere and plenty of parking.“
Customers` Favorites
“Great place to enjoy with Family and Friends“
Customers` Favorites
“On my grandson's birthday, he wanted to go somewhere where we could play pool. I found this local, friendly, establishment to be just the kind of place we were looking for, and the food was terrific. Maybe not the kind of place you would impress a young lady on a first date, but certainly the kind of place where you could hang with the guys, talk shop, or just unwind. The staff was very attentive and helpful. We had a great night! And I would go back there again for sure.“
“Great music, great food, top notch service and last but not least: breathtaking views of NYC, keep it up 💕“
Customers` Favorites
“Great food with great service“
Customers` Favorites
“Everyone is friendly and the service is attentive“
Customers` Favorites
“One of our new date night spots. Excellent creative cocktails and great food!“
Customers` Favorites
“Awesome time!!! Awesome service!!! Thank You VintEdge Wine!!“
Customers` Favorites
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“Great experience here! Our server, Mohan-ji was amazing and was incredibly careful with our daughter’s food allergies. He constantly made sure we were doing well and that my daughter was being accommodated. The atmosphere is very nice as well. Will definitely come back!“