The drink was good but the girl who took my order was being weird and it seemed like she didn’t wanna be there which I get but I literally just wanted bubble tea.
Atmosphere: 5
Food: 5
Service: 2
Yay Yay
Tea is good. however, the customer service was terrible. The employee.. she was super rude. I will never visit here again because of the terrible, horrible service.
Atmosphere: 1
Food: 4
Service: 1
Shrehan Ahmed
The drinks itself are always good. The employees ( mainly the one with the black long hair and goth style) is extremely rude and unwelcoming.
Food: 1
Service: 1
Eunmi Kim
we ordered mango milk tea with normal milk tea! i honestly can't tell the difference in taste...the waiter looked very annoyed and didn't seem to like her job... Go get the other job if you are going to make customers uncomfortable :)
Atmosphere: 3
Food: 3
Service: 2
Zeng Katherine
Really a great place to enjoy milk tea!
Atmosphere: 5
Food: 5
Service: 5
Pamela Tejeda
My favorite place for a little treat!! Highly
Atmosphere: 5
Food: 5
Service: 5
Juan 727
I like the Pearl milk tea with no
Atmosphere: 5
Food: 5
Service: 5
Einar Chen
they make the prettiest strawberry matcha w no ice no other boba store can
Atmosphere: 5
Food: 5
Service: 5
Amy Moravick
Great experience at this locationTeas were great made to
Atmosphere: 5
Food: 5
Service: 5
Madeline
Love the atmosphere here! The workers are always nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulee Brown Sugar Milk Tea
I went in but wasn't greeted right away because there was a group of people ahead of me, which is fine. However, after I waited and she was done with her previous orders, she still did not greet me and didn't even look at me like I wasn't even there. I asked if she can take my order and that's when she told me they were out of pearls. I would not have to have waited if she told me she was sold out on pearls from the start. Terrible service!
Service: 1
lauren k
Gong Cha is one of my favorite drink places to visit whenever I feel like having a treat. Awhile ago, when I heard they were opening a store in Hackensack, I was very excited! It would be nearby and easy access to come by. Sadly, every time I go here it is not a good experience. The workers here come off as if they don’t remotely like their job: no smiling, nothing. They look rather miserable, which makes the atmosphere even worse. It is always a man with a beard and a short girl, don’t know their names. Regardless of who they are, they have poor customer service skills. I’ve had instances where they’d make my order wrong, but I made no attempt to correct them, as I simply just let it go. I had an experience awhile ago with one of the girls, I think who’s name is Patricia while reading the reviews. I asked for three drinks. When ordering two out of the three drinks, I asked if one could have no sugar/toppings. When I was made aware they cannot change the amount of sugar in the drink, I asked to just have both made, regardless of the sugar amount, but to still have no toppings. I paid, but when I saw her making the drinks she was making it incorrectly from what I asked for. I approached her to make her aware, showing the receipt. She stated that I should have been ‘’more’ specific. How specific can I get? Rather than blaming me, you could simply listen to what the customer is saying. I was specific enough to pay for three drinks, wasn’t I? So why is it being made incorrectly? I didn’t engage further, as I didn’t want to cause any issues. I simply wanted my drinks and leave. I haven’t come back since, and I probably won’t. Sad to say this, but this isn’t a welcoming establishment. I recommend to hire workers that have experience with customer service, and can properly display that verbally and physically.
Atmosphere: 1
Food: 2
Service: 1
Kristen_
Horrible customer service. Dont go there they will have you standing there and look at you and wont help you. Place was empty when i got there 2 workers there 1 sitting down one washing something and we stood there for 5mins and recieved no service at all a “hang on we’ll be right with you” would have worked i wish i could give 0 stars honestly. Also did not look clean at all.
Atmosphere: 1
Service: 1
Aleja G (Aleja9607)
Its so hot in here and they dont have air conditioning. Their bubble tea tastes weird. Also they use almond and oat milk in their regular taro tea which should really be made with whole milk to not ruin its original flavor.
The drink was good but the girl who took my order was being weird and it seemed like she didn’t wanna be there which I get but I literally just wanted bubble tea.
Atmosphere: 5
Food: 5
Service: 2
Tea is good. however, the customer service was terrible. The employee.. she was super rude. I will never visit here again because of the terrible, horrible service.
Atmosphere: 1
Food: 4
Service: 1
The drinks itself are always good. The employees ( mainly the one with the black long hair and goth style) is extremely rude and unwelcoming.
Food: 1
Service: 1
we ordered mango milk tea with normal milk tea! i honestly can't tell the difference in taste...the waiter looked very annoyed and didn't seem to like her job... Go get the other job if you are going to make customers uncomfortable :)
Atmosphere: 3
Food: 3
Service: 2
Really a great place to enjoy milk tea!
Atmosphere: 5
Food: 5
Service: 5
My favorite place for a little treat!! Highly
Atmosphere: 5
Food: 5
Service: 5
I like the Pearl milk tea with no
Atmosphere: 5
Food: 5
Service: 5
they make the prettiest strawberry matcha w no ice no other boba store can
Atmosphere: 5
Food: 5
Service: 5
Great experience at this locationTeas were great made to
Atmosphere: 5
Food: 5
Service: 5
Love the atmosphere here! The workers are always nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulee Brown Sugar Milk Tea
Restaurantji Recommends
I went in but wasn't greeted right away because there was a group of people ahead of me, which is fine. However, after I waited and she was done with her previous orders, she still did not greet me and didn't even look at me like I wasn't even there. I asked if she can take my order and that's when she told me they were out of pearls. I would not have to have waited if she told me she was sold out on pearls from the start. Terrible service!
Service: 1
Gong Cha is one of my favorite drink places to visit whenever I feel like having a treat. Awhile ago, when I heard they were opening a store in Hackensack, I was very excited! It would be nearby and easy access to come by. Sadly, every time I go here it is not a good experience. The workers here come off as if they don’t remotely like their job: no smiling, nothing. They look rather miserable, which makes the atmosphere even worse. It is always a man with a beard and a short girl, don’t know their names. Regardless of who they are, they have poor customer service skills. I’ve had instances where they’d make my order wrong, but I made no attempt to correct them, as I simply just let it go. I had an experience awhile ago with one of the girls, I think who’s name is Patricia while reading the reviews. I asked for three drinks. When ordering two out of the three drinks, I asked if one could have no sugar/toppings. When I was made aware they cannot change the amount of sugar in the drink, I asked to just have both made, regardless of the sugar amount, but to still have no toppings. I paid, but when I saw her making the drinks she was making it incorrectly from what I asked for. I approached her to make her aware, showing the receipt. She stated that I should have been ‘’more’ specific. How specific can I get? Rather than blaming me, you could simply listen to what the customer is saying. I was specific enough to pay for three drinks, wasn’t I? So why is it being made incorrectly? I didn’t engage further, as I didn’t want to cause any issues. I simply wanted my drinks and leave. I haven’t come back since, and I probably won’t. Sad to say this, but this isn’t a welcoming establishment. I recommend to hire workers that have experience with customer service, and can properly display that verbally and physically.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. Dont go there they will have you standing there and look at you and wont help you. Place was empty when i got there 2 workers there 1 sitting down one washing something and we stood there for 5mins and recieved no service at all a “hang on we’ll be right with you” would have worked i wish i could give 0 stars honestly. Also did not look clean at all.
Atmosphere: 1
Service: 1
Its so hot in here and they dont have air conditioning. Their bubble tea tastes weird. Also they use almond and oat milk in their regular taro tea which should really be made with whole milk to not ruin its original flavor.
Atmosphere: 1
Food: 1
Service: 1
LOVE GONG CHA AND THIS LOCATION SPECIFICALLY
Atmosphere: 5
Food: 5
Service: 5