The worst chipotle location EVER!!!! The food tastes awful and their rice always hard and salty especially the brown rice on top of that the worst customer service ever!!! When I wanted to speak to a manager they told me that he is busy right now even though i see him right in front of me and he ignored me after i insisted to speak to him he was rude and after i complained to him about the quality of the food and the speed of the service he told me to go somewhere else if i didn’t like eating here!! Come on this how you treat your customers? Seriously I couldn’t believe that he is a manager because no way he said that to me plus idk why he was aggressive talking to me and when i asked about his name he refused to tell me and then left, i asked the cashier girl about his name she told me his name was Laji or Naji something like that he was black and kinda tall.I love getting chipotle for lunch but recently the quality dropped and over priced with this customer service i will take my business somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Kevin Nettler
I stopped going to Chipotle (after going weekly) when their CEO bragged about how much they can raise prices without increasing quality. Well I went one last time to use my remaining rewards on free chip and guac. They forgot to give me my chips and skimped on the meat. I deleted their app and am done for good.
Atmosphere: 3
Food: 1
Service: 1
DEI U
I order online and it’s taking
Atmosphere: 1
Food: 1
Service: 1
Zena Patel
On March 11, 2024, around 5:30 pm I went to Chipotle, located at Journal Square and I have experienced the worst customer service today. I had ordered 2 veggie bowls for me and my brother, mind you we are vegetarians so no chicken or any kind of meat, I was very clear and spoke at a high voice so worker could hear me but still my bowls turned out to be wrong, i asked for sour cream, instead the worker puts red salsa which I never asked for, once again, i kept my anger at a low level and continued on with my orders, and once again, i asked for no cheese, gets cheese added, while doing the payment i had asked for guacamole on the side, but serving was half of what’s normally given, it is so ridiculous and so rude of these workers to treat their customers like i had experienced today, it is disgusting, and extremely disappointing, customer service: 0, cleanliness: 0 & respect: absolutely a 0
Recommended dishes: Veggie Bowl
Heta
Was my first and last time I went to this location. Went there today(Monday, March 11th) at 6:30pm, to take out 3 veggie bowls, while I was giving specific instructions for each bowl the person making it kept going on putting everything in every bowl. After saying it’s okay, the worker kept telling me I told him to do so… when clearly he didn’t listen to me. Another worker took over and was nice about it. The workers made all the bowls wrong, I’m paying for them so of course I would want my food to taste good but I stayed calm because as a worker I know how frustrating it gets when it gets really busy, but the customer service was very poor. During the time of payment, the worker snatched the money out of my hands… when I had stayed calm even after they made them wrong. The workers need to be trained and if they can’t tolerate working at a place where you need to show respect, they shouldn’t be working there. Management needs to do something about this. As a retail worker I try my best to give every customer a good experience but this location didn’t care at all. Never going back there.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Ventura
My favorite chipotle, the food is always on point and everything is always
Atmosphere: 5
Food: 5
Service: 5
Gnarly Waves
I have ordered from this store for over a dozen times, and the amount of meat in each delivery is just constantly decreasing. I paid for two full size of protein, chicken and steak, but the bowl I received has just enough protein that could barely cover the very bottom of the bowl. $20+ for this nonsense. This is nuts.don't waste your money on this store. you could get much better quality from other branches
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Burrito Bowl of Rice Ball
Dhaval Kumar Rabari
Food is good. Service lacks sometimes especially if you go after 6 PM. Overall good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Veggie Bowl
Aryan Grover
The workers are rude and refuse to listen to the customer. Moreover they never get the door dash order
Atmosphere: 1
Food: 1
Service: 1
Devon Thompson
This chipotle cannot get any pickup or delivery orders correct and refuses to answer the phone to hear any feedback. If I were the owner of this specific chipotle restaurant I’d pay someone to buy it from me because it would be the worst investment.
The dining experience was fantastic, with fresh and delicious food complemented by excellent service. This Chipotle location stood out as one of the best I've ever visited. The staff was helpful in assisting me with my order, and they did a commendable job overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Burrito Bowl, Chips
Lala Maker
The assistant manager Michael Mahan is very attentive...and he makes sure your food is fresh... he is very polite and professional...I rate this store a 10Dietary restrictions: Good healthy food optionsParking: It's paid parking
The self-serve soda fountain "isn't working", they say. Really? For how long?? When was it last worked on and/or what part needs replacement? They have very limited (& more expensive) glass bottled soda options. And if course, there are no refills! Fix the dang soda fountain! This is not rocket science.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
Deirdra Estes
Single handedly made me never want to visit and chipotle
The worst chipotle location EVER!!!! The food tastes awful and their rice always hard and salty especially the brown rice on top of that the worst customer service ever!!! When I wanted to speak to a manager they told me that he is busy right now even though i see him right in front of me and he ignored me after i insisted to speak to him he was rude and after i complained to him about the quality of the food and the speed of the service he told me to go somewhere else if i didn’t like eating here!! Come on this how you treat your customers? Seriously I couldn’t believe that he is a manager because no way he said that to me plus idk why he was aggressive talking to me and when i asked about his name he refused to tell me and then left, i asked the cashier girl about his name she told me his name was Laji or Naji something like that he was black and kinda tall.I love getting chipotle for lunch but recently the quality dropped and over priced with this customer service i will take my business somewhere else.
Atmosphere: 1
Food: 1
Service: 1
I stopped going to Chipotle (after going weekly) when their CEO bragged about how much they can raise prices without increasing quality. Well I went one last time to use my remaining rewards on free chip and guac. They forgot to give me my chips and skimped on the meat. I deleted their app and am done for good.
Atmosphere: 3
Food: 1
Service: 1
I order online and it’s taking
Atmosphere: 1
Food: 1
Service: 1
On March 11, 2024, around 5:30 pm I went to Chipotle, located at Journal Square and I have experienced the worst customer service today. I had ordered 2 veggie bowls for me and my brother, mind you we are vegetarians so no chicken or any kind of meat, I was very clear and spoke at a high voice so worker could hear me but still my bowls turned out to be wrong, i asked for sour cream, instead the worker puts red salsa which I never asked for, once again, i kept my anger at a low level and continued on with my orders, and once again, i asked for no cheese, gets cheese added, while doing the payment i had asked for guacamole on the side, but serving was half of what’s normally given, it is so ridiculous and so rude of these workers to treat their customers like i had experienced today, it is disgusting, and extremely disappointing, customer service: 0, cleanliness: 0 & respect: absolutely a 0
Recommended dishes: Veggie Bowl
Was my first and last time I went to this location. Went there today(Monday, March 11th) at 6:30pm, to take out 3 veggie bowls, while I was giving specific instructions for each bowl the person making it kept going on putting everything in every bowl. After saying it’s okay, the worker kept telling me I told him to do so… when clearly he didn’t listen to me. Another worker took over and was nice about it. The workers made all the bowls wrong, I’m paying for them so of course I would want my food to taste good but I stayed calm because as a worker I know how frustrating it gets when it gets really busy, but the customer service was very poor. During the time of payment, the worker snatched the money out of my hands… when I had stayed calm even after they made them wrong. The workers need to be trained and if they can’t tolerate working at a place where you need to show respect, they shouldn’t be working there. Management needs to do something about this. As a retail worker I try my best to give every customer a good experience but this location didn’t care at all. Never going back there.
Atmosphere: 1
Food: 1
Service: 1
My favorite chipotle, the food is always on point and everything is always
Atmosphere: 5
Food: 5
Service: 5
I have ordered from this store for over a dozen times, and the amount of meat in each delivery is just constantly decreasing. I paid for two full size of protein, chicken and steak, but the bowl I received has just enough protein that could barely cover the very bottom of the bowl. $20+ for this nonsense. This is nuts.don't waste your money on this store. you could get much better quality from other branches
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Burrito Bowl of Rice Ball
Food is good. Service lacks sometimes especially if you go after 6 PM. Overall good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Veggie Bowl
The workers are rude and refuse to listen to the customer. Moreover they never get the door dash order
Atmosphere: 1
Food: 1
Service: 1
This chipotle cannot get any pickup or delivery orders correct and refuses to answer the phone to hear any feedback. If I were the owner of this specific chipotle restaurant I’d pay someone to buy it from me because it would be the worst investment.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The dining experience was fantastic, with fresh and delicious food complemented by excellent service. This Chipotle location stood out as one of the best I've ever visited. The staff was helpful in assisting me with my order, and they did a commendable job overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Burrito Bowl, Chips
The assistant manager Michael Mahan is very attentive...and he makes sure your food is fresh... he is very polite and professional...I rate this store a 10Dietary restrictions: Good healthy food optionsParking: It's paid parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl, Burrito Bowl, Chips
The self-serve soda fountain "isn't working", they say. Really? For how long?? When was it last worked on and/or what part needs replacement? They have very limited (& more expensive) glass bottled soda options. And if course, there are no refills! Fix the dang soda fountain! This is not rocket science.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
Single handedly made me never want to visit and chipotle
Atmosphere: 1
Food: 1
Service: 1
This store gives very less quantity