Ordered through Uber eats and didn’t get half my order which cost $60. Instead was given a $5 credit. Absurd and very disappointing 👎🏻
sai
Food was good but didn't feel fresh.
Atmosphere: 5
Food: 2
Service: 4
Regina Chen
I like their food because I feel it’s a healthy option in the area; however, the service and the integrity of this shop is questionable.
I placed an order online and accidentally ordered 4 bowls instead of the 2 I wanted. I called them immediately to inform them of the mistake, and to cancel the 2 extra bowls. The person who picked up said the manager’s not in yet and he cannot help. I asked when the manager will be in and I called two additional times in the span of 1.5 hours, with the same result, “manager’s not in”. I walked across the street and found that the manager WAS in. I repeated my situation to the manager that the online ordering system didn’t have a cancellation option so I needed to make adjustments to my order. She said, “okay, I will cancel your order and the money will be refunded to your account in 4 days. You can make a new order separately.” I asked for a copy of the refund/cancellation receipt. She said there’s no such thing. I said, well once I leave here I would not have proof that I cancelled my order. What if I need to dispute my charge. She assured me that I wouldn’t have to worry about it. She will refund me for sure. After much insisting, she gave me the regular receipt with a handwritten note at the top that states the order was cancelled. It felt unprofessional and silly. Anybody could scribble a note on the receipt. That’s not proof of cancellation. But I took a leap of faith and trusted her and kept the receipt just in case. I proceeded to make a separate order right then and there for the 2 bowls I intended to get and paid for it with the same card. 5 days later, nothing. So I opened a dispute with my bank. After about 3 weeks, I got an email from my bank stating that the merchant provided proof against me, namely the online order ticket, that I had willingly placed the order and paid for it. So the bank ruled against me. I was about to be scammed $55 from a brick and mortar business!
So I called the bank and explained the whole story. And I said it’s because I cancelled the online order that I have to make another order in person. Pointing out that I had two transactions back to back at the same place. I wouldn’t logically need to order triple lunches for myself.
Thankfully, the bank refunded my money, out of the bank’s pocket! But the rep. also told me that when the merchant provided their proof they never mentioned anything of my situation. They were just like, “she ordered it, she pays for it”. The rep. suggested that I do not order from this merchant anymore. I think I’ll take his advice.
Now, I’m not looking to assign blame and point fingers because I’m willing to give them the benefit of the doubt that they just forgot. For future reference though, for those who patron this place, consider using cash and ordering in person.
*After the owner saw my post, he called and inquired about the situation and said that it must’ve been an oversight on his employee’s part for not telling him that there’s an order cancellation. He apologized and offered a free order. I appreciate him being proactive in making things right. Hopefully his business can be better equipped to handle mistake orders and cancellations in the future.
Atmosphere: 3
Food: 4
Service: 1
NJ Secaucus
If I could give -0 I would , food was stale and not fresh . I was there with my friends for lunch , food was not good waste of money - there are better places to eat there - never going back
Zoe Yang
healthy food, delicious hummus and friendly staff there!
Atmosphere: 5
Food: 5
Service: 5
prince farooq
I like it the only problem they should leave the steam table on for the hot food it will be better
Atmosphere: 5
Food: 5
Service: 5
Mohammad Althaf Syed
I had a best experience within hummus Republic journal square where it serves fresh and flavorful Mediterranean food. What I liked the most was the pita—soft, warm, and packed with your choice of fillings. You can customize everything to your taste. My experience was great, and I’d definitely recommend it for a quick, healthy bite.
Ogima Bey
Their Mother fcking pita 🫓 and falafel 🧆 is really fresh and taste amazing!! Leaves a good after taste on your tastebuds 🔥🔥🔥🔥
Ed Ness
I’ve only had my two experiences with Hummus Republic through Uber eats and both of them have been fantastic. Sometimes it takes a little longer to get the food to be delivered, but it’s worth with the wait!! I love the fact that it is very healthy and so different than any ‘fast food’.
Nancy Ceus
I don't like to complain. But it seems as I'm not being heard. I came to this restaurant twice in 2 days. The food is good. Management is bad. I signed up for the rewards point. I spent $60 in 2 days. The app tells me I have enough points for 2 free bowls. When I try to redeem my points it doesn't work. I'm told the manager isn't there so they are not able to help me. I was frustrated because the app says one thing and the store says something different. I was overcharged today for $4. Instead of them just giving me the difference back, I'm told come tomorrow they have to speak to manager. So I called today about the app and my refund. They are telling me to come Monday or Tuesday to speak to the manager. They said they would call me back.
Place is great I got vegetarian 🥣 great definitely I will come back great service
Jean S
Super good delicious food. I was just trying to get a healthy salad, didn’t expect these amazing flavors, very filling too. Love hummus, and love this place!
Muhammad Jafari
Expensive than other places and not delicios, but place look nice and cooking is fast
Biplab Mahadani
Photos are misleading and the food is not the same that is shown on the menu!
Peter K. Boulos
It's a pretty place. The food is mediocre and dry. The staff is very rude and every thing on the menu is an add-on. There are a lot of other local spots in the area I would recommend first.
Ordered through Uber eats and didn’t get half my order which cost $60. Instead was given a $5 credit. Absurd and very disappointing 👎🏻
Food was good but didn't feel fresh.
Atmosphere: 5
Food: 2
Service: 4
I like their food because I feel it’s a healthy option in the area; however, the service and the integrity of this shop is questionable.
I placed an order online and accidentally ordered 4 bowls instead of the 2 I wanted. I called them immediately to inform them of the mistake, and to cancel the 2 extra bowls. The person who picked up said the manager’s not in yet and he cannot help. I asked when the manager will be in and I called two additional times in the span of 1.5 hours, with the same result, “manager’s not in”. I walked across the street and found that the manager WAS in. I repeated my situation to the manager that the online ordering system didn’t have a cancellation option so I needed to make adjustments to my order. She said, “okay, I will cancel your order and the money will be refunded to your account in 4 days. You can make a new order separately.” I asked for a copy of the refund/cancellation receipt. She said there’s no such thing. I said, well once I leave here I would not have proof that I cancelled my order. What if I need to dispute my charge. She assured me that I wouldn’t have to worry about it. She will refund me for sure. After much insisting, she gave me the regular receipt with a handwritten note at the top that states the order was cancelled. It felt unprofessional and silly. Anybody could scribble a note on the receipt. That’s not proof of cancellation. But I took a leap of faith and trusted her and kept the receipt just in case.
I proceeded to make a separate order right then and there for the 2 bowls I intended to get and paid for it with the same card.
5 days later, nothing. So I opened a dispute with my bank. After about 3 weeks, I got an email from my bank stating that the merchant provided proof against me, namely the online order ticket, that I had willingly placed the order and paid for it. So the bank ruled against me. I was about to be scammed $55 from a brick and mortar business!
So I called the bank and explained the whole story. And I said it’s because I cancelled the online order that I have to make another order in person. Pointing out that I had two transactions back to back at the same place. I wouldn’t logically need to order triple lunches for myself.
Thankfully, the bank refunded my money, out of the bank’s pocket! But the rep. also told me that when the merchant provided their proof they never mentioned anything of my situation. They were just like, “she ordered it, she pays for it”. The rep. suggested that I do not order from this merchant anymore. I think I’ll take his advice.
Now, I’m not looking to assign blame and point fingers because I’m willing to give them the benefit of the doubt that they just forgot. For future reference though, for those who patron this place, consider using cash and ordering in person.
*After the owner saw my post, he called and inquired about the situation and said that it must’ve been an oversight on his employee’s part for not telling him that there’s an order cancellation. He apologized and offered a free order. I appreciate him being proactive in making things right. Hopefully his business can be better equipped to handle mistake orders and cancellations in the future.
Atmosphere: 3
Food: 4
Service: 1
If I could give -0 I would , food was stale and not fresh . I was there with my friends for lunch , food was not good waste of money - there are better places to eat there - never going back
healthy food, delicious hummus and friendly staff there!
Atmosphere: 5
Food: 5
Service: 5
I like it the only problem they should leave the steam table on for the hot food it will be better
Atmosphere: 5
Food: 5
Service: 5
I had a best experience within hummus Republic journal square where it serves fresh and flavorful Mediterranean food. What I liked the most was the pita—soft, warm, and packed with your choice of fillings. You can customize everything to your taste. My experience was great, and I’d definitely recommend it for a quick, healthy bite.
Their Mother fcking pita 🫓 and falafel 🧆 is really fresh and taste amazing!! Leaves a good after taste on your tastebuds 🔥🔥🔥🔥
I’ve only had my two experiences with Hummus Republic through Uber eats and both of them have been fantastic. Sometimes it takes a little longer to get the food to be delivered, but it’s worth with the wait!! I love the fact that it is very healthy and so different than any ‘fast food’.
I don't like to complain. But it seems as I'm not being heard. I came to this restaurant twice in 2 days. The food is good. Management is bad. I signed up for the rewards point. I spent $60 in 2 days. The app tells me I have enough points for 2 free bowls. When I try to redeem my points it doesn't work. I'm told the manager isn't there so they are not able to help me. I was frustrated because the app says one thing and the store says something different. I was overcharged today for $4. Instead of them just giving me the difference back, I'm told come tomorrow they have to speak to manager. So I called today about the app and my refund. They are telling me to come Monday or Tuesday to speak to the manager. They said they would call me back.
Restaurantji Recommends
Place is great I got vegetarian 🥣 great definitely I will come back great service
Super good delicious food. I was just trying to get a healthy salad, didn’t expect these amazing flavors, very filling too. Love hummus, and love this place!
Expensive than other places and not delicios, but place look nice and cooking is fast
Photos are misleading and the food is not the same that is shown on the menu!
It's a pretty place. The food is mediocre and dry. The staff is very rude and every thing on the menu is an add-on. There are a lot of other local spots in the area I
would recommend first.
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