McCools Ice Cream & Frozen Yogurt

Best ice cream in madison get the midnight caramel river

Atmosphere: 5

Food: 4

Service: 5

An old-fashioned ice cream parlor in the best town around! We have been regulars here for 10+ years, and the shop only gets better and better. The new(ish) manager is especially awesome and welcoming and supportive of the community.

OK - back to the ice cream. They add new flavors regularly but always keep our favorites on tap (try the vanilla soft serve - seriously!!!) and have gluten-free and other varities. They're efficient and friendly and it's a fantastic experience from start to finish.

So many of our memories are here, and I'm so grateful they're in Madison!

Kid-friendliness: Always welcoming and accepting of kids. They offer samples and have always been so patient with my two!

Atmosphere: 5

Food: 5

Service: 5

My kids and I love this place

Atmosphere: 5

Food: 5

Service: 5

Hello to the owner of the place who responded to Abir’s review.

You need to get better information from your staff or give them better training, because I am the nanny who your manager screamed at and I, of course, screamed back at him.

First of all, I went to the store MANY times before the incident with the children under my care. Your manager has been ALWAYS rude with us in all of them. He addressed the children DIRECTLY about things that - in my over 30 years of experience with children - are normal HAPPY LOVED VIVID kid’s behaviour:
-laughing
-chatting vividly
-joking around
-etc

I was the adult with them, then your manager should speak with me, not directly with the children under MY CARE - that’s how everything started. Had he followed the law and being polite, I wouldn’t be here writing this review.

Your manager said my children were running and that they would destroy the store. Your store is small, so can you tell me how could they possibly run? They’re children, so how could they destroy the store? Your manager also said “I don’t care”, upon me saying I would inform the children’s parents about what happened at the store. Your manager even suggested us to go to the store across the road, since according to him my children don’t know how to behave in public (something around these terms). Your manager had the audacity to even say, when I informed him I would never come to the store again, “please, do me that favour!”.

I asked him if he owned the store and he answered “I’m a proud owner!”, then I answered “shame on you, as your store is disgusting just like you, since it’s not kids friendly!”.

The whole point here is what’s right: a stranger SHOULD NEVER address directly to a minor in public, period! In all the times I’ve been at the store your manager did that. I just couldn’t handle anymore and things got heated up between us!

Since I won’t be able to answer to your possible answer to my review, please, feel free to take a look to the cameras with audios of ALL THE TIMES that I’ve been at your store, then give me a call and let’s talk about it before you go around telling people to get the whole story when giving you bad reviews, since you are the one who needs to do that.

Have a nice day!

Witnessed the owner scream at a woman with kids. I would never give them my business.

Atmosphere: 1

Food: 1

Service: 1

McCool's is my family's go to for a wonderful cold treat and a relaxed and pleasant atmosphere. The flavors are absolutely delicious and consistently exciting, sure to please all taste buds. They are always coming up with innovative and delicious drinks, toppings and flavors! I would like to thank Paul the manager for always going above and beyond for my family. His service and kindness makes all the difference. He truly cares about each customers experience and ensures all leave happy! Thank you McCool's for making us feel like family.

Atmosphere: 5

Food: 5

Service: 5

They have so many options it’s genuinely overwhelming, but the ice cream isn’t anything special, about as good as something you’d get at the grocery store—only more expensive. The staff is good and the interior is pretty cute. It’s definitely a good neighborhood spot but nothing fancy, perfect for a university town.

Atmosphere: 4

Food: 4

Service: 3

Great flavors, consistency good!

Atmosphere: 5

Food: 5

Service: 5

Stopped in for dessert after Osteria Trevi, best shake in Jersey!

Atmosphere: 5

Food: 5

Service: 5

This review is seriously overdue, I love coming here! If I could give them more stars I honestly would. I love supporting local businesses vs. corporate places when I can. They have soo many flavors, great service and always very clean. Its also in a really great part of town which is very convenient for me. My personal favorite menu items there are the CUTEST little home made chipwiches and the shakes (I always request Paul make the shake if he’s there) its soo good! Definitely recommend. The cakes are great as well, I got one for my friend’s birthday recently, everyone loved it!

Atmosphere: 5

Food: 5

Service: 5

Ice cream and the service is fantastic! Workers that are very attentive, helpful, and professional - a rarity for service workers these days.

Atmosphere: 2

Food: 5

Service: 5

Definitely the best ice cream around. Always love coming here when I visit Madison. Great selection of ice cream and toppings! ?

Atmosphere: 5

Food: 5

Service: 5

Great location on scenic Main Street, I love to come here every time I’m in Madison. The store is immaculate and the staff are competent, anticipatory, and polite. Ownership + management are always friendly and accommodating. The icecream is always fresh and orders are timely, especially for personal occasions. It is very apparent when you come to either location of McCools that the staff takes pride in their work. I always leave knowing that my business is appreciated every time.Also— the milkshakes here are by far superior to any other neighborhood competitor.

Atmosphere: 5

Food: 5

Service: 5

McCools isn’t just the best ice cream shops in Madison. It’s one of the best ice cream shops I’ve ever been to. The quantity of flavors is unmatched and the staff is super friendly and works quick even if there’s a long line.

Atmosphere: 5

Food: 5

Service: 5

What a great ice cream shop!! So many awesome flavors and the ice cream was amazing!!! I am a huge coffee ice cream fan and had multiple options to choose from. I had cappuccino crunch and coffeehouse cookies and cream!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Scoop