McCools Ice Cream & Frozen Yogurt

Girl working there 6/28 @ 7:00pm was so nasty to me and my family. We were next started to order with her and she just walked away from us after being so rude. After standing there a young man helped us. FYI, Vanilla FroYo with expresso powder is gross. It is chopped up hard espresso bean chunks that are so bitter and stick all in your teeth like Oreos.

Really delicious and nice towny vibe. Only downside is the ice cream is all Hershey's, but they're all great

So yummyyyy

Malcolm Horan is the GOAT 🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐🐐

Love this place! Jaclilyn decorates the cakes so well and she did an awesome job converting a premade cake into a ghost spider color scheme for my daughter’s birthday! Highly recommend!

Awesome, the service by Malcom was worth 1000 stars. Can’t say enough about how great of a job they are doing here at McCools

Atmosphere: 5

Food: 5

Service: 5

Awesome, the service by Malcom was worth 1000 stars. Can’t say enough about how great of a job they are doing here at McCools

Atmosphere: 5

Food: 5

Service: 5

The most delicious Chocalate ice cream I've ever had! Such wonderful employees and great vibes. Highly recommend!

Service was great! Staff are friendly and attentive. However I was very disappointed that they don’t make any of their ice cream! It’s all Hershey’s brand. I guess if you like the endless options, go for it! But if you’re looking for an authentic ice cream shop, this ain’t it.

Best ice cream in madison get the midnight caramel river

Atmosphere: 5

Food: 4

Service: 5

An old-fashioned ice cream parlor in the best town around! We have been regulars here for 10+ years, and the shop only gets better and better. The new(ish) manager is especially awesome and welcoming and supportive of the community.

OK - back to the ice cream. They add new flavors regularly but always keep our favorites on tap (try the vanilla soft serve - seriously!!!) and have gluten-free and other varities. They're efficient and friendly and it's a fantastic experience from start to finish.

So many of our memories are here, and I'm so grateful they're in Madison!

Kid-friendliness: Always welcoming and accepting of kids. They offer samples and have always been so patient with my two!

Atmosphere: 5

Food: 5

Service: 5

My kids and I love this place

Atmosphere: 5

Food: 5

Service: 5

Hello to the owner of the place who responded to Abir’s review.

You need to get better information from your staff or give them better training, because I am the nanny who your manager screamed at and I, of course, screamed back at him.

First of all, I went to the store MANY times before the incident with the children under my care. Your manager has been ALWAYS rude with us in all of them. He addressed the children DIRECTLY about things that - in my over 30 years of experience with children - are normal HAPPY LOVED VIVID kid’s behaviour:
-laughing
-chatting vividly
-joking around
-etc

I was the adult with them, then your manager should speak with me, not directly with the children under MY CARE - that’s how everything started. Had he followed the law and being polite, I wouldn’t be here writing this review.

Your manager said my children were running and that they would destroy the store. Your store is small, so can you tell me how could they possibly run? They’re children, so how could they destroy the store? Your manager also said “I don’t care”, upon me saying I would inform the children’s parents about what happened at the store. Your manager even suggested us to go to the store across the road, since according to him my children don’t know how to behave in public (something around these terms). Your manager had the audacity to even say, when I informed him I would never come to the store again, “please, do me that favour!”.

I asked him if he owned the store and he answered “I’m a proud owner!”, then I answered “shame on you, as your store is disgusting just like you, since it’s not kids friendly!”.

The whole point here is what’s right: a stranger SHOULD NEVER address directly to a minor in public, period! In all the times I’ve been at the store your manager did that. I just couldn’t handle anymore and things got heated up between us!

Since I won’t be able to answer to your possible answer to my review, please, feel free to take a look to the cameras with audios of ALL THE TIMES that I’ve been at your store, then give me a call and let’s talk about it before you go around telling people to get the whole story when giving you bad reviews, since you are the one who needs to do that.

Have a nice day!

Witnessed the owner scream at a woman with kids. I would never give them my business.

Atmosphere: 1

Food: 1

Service: 1

McCool's is my family's go to for a wonderful cold treat and a relaxed and pleasant atmosphere. The flavors are absolutely delicious and consistently exciting, sure to please all taste buds. They are always coming up with innovative and delicious drinks, toppings and flavors! I would like to thank Paul the manager for always going above and beyond for my family. His service and kindness makes all the difference. He truly cares about each customers experience and ensures all leave happy! Thank you McCool's for making us feel like family.

Atmosphere: 5

Food: 5

Service: 5