Gencarelli's Restaurant

Another fine North Jersey Italian restaurant. All dishes were quite delicious. It all starts with piping hot bread. Stuffed Mushroom Caps for an appetizer. Side Salad followed. My server did not mention that the special I ordered came with a side salad. Had I known, I would not have ordered the mushroom caps. For my entree I ordered off the specials menu: Pork Medallions in a White Cream Sauce topped with Shitake Mushrooms. Nicely presented Pistacchio Tartufo for dessert. Parking can be tough due to the location at the intersection of Hook Mountain Road and Route 46; not too many parking spaces.

The best restaurant around! The food, atmosphere, and service never disappoints!

Atmosphere: 5

Food: 5

Service: 5

Great place

Atmosphere: 5

Food: 5

Service: 5

Food was incredible. When arrived, they made sure if we were happy with our table or if we wanted to move to another table. The food was incredible. Service was top notch. Danny and Walter were great! Looking forward to our next visit.

Atmosphere: 1

Food: 1

Service: 1

We ate here for Valentine's Day after several people raved about the food. We ordered the beet salad, rice balls, fiocchi pasta dish, and the squid ink pasta seafood dish. The beet salad had about 2 beets in it, no exaggeration - we were very disappointed, the rice balls were okay but very salty, the fiocchi dish tasted fine, but the squid ink pasta dish was questionable from the moment it was placed in front of my husband. His words were: "This tastes off to me. It looks like the bag of mixed frozen seafood they sell at Restaurant Depot." And shortly thereafter, he told me he felt so ill that we needed to get home right away. We got my dish wrapped, paid, and left. He obviously has a bad case of food poisoning - it hasn't even been 24 hours and he is as sick as a dog.

The staff seemed friendly, so that was a plus. We have since informed the restaurant that my husband got sick from eating there, which they were apologetic about, thankfully.

I just have to say though that it is rather offputting to sit down to eat at an Italian restaurant which has a reputation for being authentic and see not one Italian person working there, serving, seating people, cooking, nothing... they were all Hispanic and spoke very broken English, if any at all. Again, not unfriendly, but not a place I would trust to eat Italian food - definitely not authentic. We are quite confused as to how people have recommended this as the best Italian food around. Had we known this was not at all the case, we would not have come here!

Atmosphere: 3

Food: 2

Service: 3

Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

I am regular customer here! The food is always good! The dishes I totally recommend is Mozzarella with tomato appetizer and Chicken Parm Dinner. Servers are always friendly and helpful. Will be back real soon!

Atmosphere: 5

Food: 5

Service: 5

Food delicious. Delivery...so so. Delivered our food to incorrect address twice. When I recently ordered and asked if they could be more aware if addresses, the delivery person was a sarcastic and insinuated i called them " brain dead". I was extremely polite on the phone asking to be aware of addresses. No need for him to be rude! After all our food WAS delivered to wrong address twice!

Atmosphere: 5

Food: 5

Service: 3

Met Aunt & Uncle for lunch. They've never been & we extremely pleased w the bread & their meals. I asked for olive oil, butter was brought out, and it was as delicious as our meals. Buffalo salad, Chicken Marsala*, Rigatoni Bolenese & Grilled Chicken* served over sauted spinach w portobello mushroom, red peper & mozzarella w balsamic reduction drizzle (very flavorful & a healthy choice option). *were entrées that came w salad or pasta. U must go to this pizzeria restaurant. Dinning rm is lovely & cozy. Food fresh, delicious & resonable priced!

Atmosphere: 5

Food: 5

Service: 5

Great pizza, has the right balance of sauce/cheese/crust. HUGE slices at a fair price

Atmosphere: 5

Food: 5

Service: 5

I ordered a pizza for takeout for my kids and when we went to pickup my kids were so hungry to wait to eat at home so I asked if we can eat in the reaction I got from the person on the counter were, I don’t know I have to ask the waiter and he was standing there and his answer was yes but extra charge for eating in from the takeout, my wife and kids were there and I said ok no problem but the way he said it and the look that he gave us my 9 years old son told me it’s ok daddy let’s go I don’t want to stay anymore, very poor and rude, never again

Atmosphere: 2

Food: 1

Service: 1

Ordered delivery at 330pm, they showed up at 5pm after I called wondering where it was. Fine everyone gets busy I get it. Problem is, everything we ordered was delivered ice cold. We got a pizza, wings, and a chicken meal. Nothing was even remotely warm, let alone hot. I called & talked to a manager and the attitudes I got from him I will NEVER go there again. He didn't want to attempt to remedy anything, said he wasn't doing anything about it. Sorry but for the price you charge, you need to serve decent food to people! He said everything was delivered in a timely manner, sorry but 90 minutes for cold food is not a timely manner!!

Atmosphere: 1

Food: 1

Service: 1

Fantastic dough!

Atmosphere: 5

Food: 5

Service: 5

This place is soooo great love them.. The salad omg.. The artisan pizzas.. They will not fail u at all..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Grilled Chicken

I wanted to try something new for the New Year and wanted to order from here. I tried ordering online for pickup and noticed that the prices on the website differed from those on the online form. I called the pizzeria to let them know and they indicated the increased prices on the online ordering from were correct although their website had lower prices. ( mozzarella sticks listed as $9 on website menu, but charged at $12 on the online form). I called the store and was told the online form prices were correct.

I called back to speak to a manager about the issue and was directed back to the same person who said she was a manager. After explaining about the price error she against stated the increased prices were correct. I asked her again if she was a manager and asked for an owner and she indicated she was neither but she was the person in charge.

Can’t speak to the food as we did not order from here, but concerned about the interaction with staff representing themselves incorrectly and the pricing issue.

Service: 1