Grilled Cheese at the Melt Factory

0 stars is more appropriate

Sadly there is not a button for that.

2 other customers were in there with me. Chef microwave was in full swing for our orders.

As we were waiting for food to be microwaved the couple waiting for their food saw a roach crawling across the table.

Probably one of the most disturbing experiences I have had.
I grabbed my food, walked out and threw it out in the trash can outside.

Everything is so wrong about this place.

Called this place on 8 different occasions during times which they typically are slow and the phone never gets answered. The grilled cheeses are alright and the soups are watered down garbage. The grilled cheese alone would get 3 stars but poor customer service & awful soups brings it to a 2 star.

Came here the other day and got 2 mac n cheese/pulled pork grilled cheese sandwiches & it was nothing special. Definitely not worth the price. It had like 1 little piece of pulled pork and just tasted like BBQ sauce, very disappointing. Save your money and don't come here. Was not satisfied at all.

Atmosphere: 2

Food: 1

Service: 2

This place takes advantage of their customers. The food is definitely not worth the price you will pay.

Atmosphere: 1

Food: 1

Service: 1

Very racist!!!! Do not go. Ordered and charged me almost doubled. The kicked me out when asked for refund...... do not go unless you wanna get scamemd

Atmosphere: 1

Food: 1

Service: 1

Absolutely terrible!!!! Do not go.

Atmosphere: 1

Food: 1

Service: 1

Honestly, this place is not worth your time or money. The grilled cheese is something you could easily make better at home. The cashier (a very unprofessional, disoriented guy) seemed completely out of it — possibly under the influence, which is concerning. I was surprised to see a police car outside every night, but after stepping inside, it made perfect sense. The environment felt unsafe, and the customer service was awful. Be careful — you might even be charged for items you didn’t eat. Feels more like Newark than a casual eatery. Not recommended.

Atmosphere: 1

Food: 1

Service: 1

Rude vendor.

Best grill cheese in north Jersey

$15 for barely melted cold cuts. Not the worst thing Ive eaten. Just not a good value compared to what else is in the area.

Been going here for years, it even served the COVID restaurant purge. The boss there knows what he’s doing & always calls me by name. The man, the myth, the legend.

I got one of their grilled cheeses with friends one night, delivered to their house. I found the cheese to be a great late night antidote, and the tomatoes inside drew out the flavor exceptionally.

Double check what you’re being rung up for if you don’t want to be taken advantage of after a late night. I was about to be overcharged $10 for combos I didn’t order, despite the menu stating chips are included with the sandwiches. The cashier also insisted my sandwich had garlic bread (extra charge), but it was plain white bread.

Overall, a sketchy experience for a disappointing, half-melted sandwich.

Play some music so it feels more inviting please

Atmosphere: 3

Food: 5

Service: 4

Guys, it’s multiple plays on grilled cheese sandwiches late at night. This isn’t supposed to be classy or fine dining. It’s the cheesy indulgent cheat food you want late at night after the bar. Because I’ve been here often with the bar crowd, you might wait a bit depending on the night, but it’s to be expected with a popular place like this. But give me a Mac and cheese sandwich with tomato soup at the end of the night, and you hit the comfort and nostalgia sweet spot.

Vegetarian options: It’s grilled cheese, so it’s easy enough to side step the meat.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Tomato Soup, Mac and Cheese