The email I sent to Dunkin corporate. I hope they address and fix this issue
Dear Customer Service Team,
I am writing to formally lodge a complaint regarding the consistently poor service I have experienced at the Dunkin' location at 266 Park Ave Newark NJ 07107.
On multiple occasions, the front doors have been locked for no apparent reason during posted business hours. Furthermore, the staff frequently directs walk-in customers to use the drive-thru lane instead of serving them inside. This is highly inconvenient and does not provide the level of service expected from your establishment.
I hope you will look into this matter to ensure that the store remains accessible to all customers and that the staff is following proper operational procedures.
Thank you for your attention to this issue.
Best regards,
P.S. go look at Google reviews at this location online. Several customers have experienced the same issue.
Shana Ortega
Atmosphere: 1
Food: 1
Service: 1
Carlos Martinez
great dounts and coffee
Atmosphere: 5
Food: 5
Service: 5
adalgiza Disla
My favorite place
Carmen Pantoja
Employee with nasty attitude, lack professionalism
Service: 1
michael mclean
I'll start off by saying. The older Indian gentleman working there. Should not be working there. He's rude and unwelcoming and I guarantee you that I am not the only person who has complained about him or will complain about him. I've been going to that Dunkin donuts for years because I live around the corner... That won't be the case anymore. The younger women working in the afternoon are also rude and obnoxious. The area is already bad...no need for bad service when trying to get some coffee. Management needs to do something. My next step is post videos of the behaviors.
Service: 1
dayana rivera
When I arrived and was about to enter, the doors were closed. I waited to get the attention of a staff member, and once I did, she responded with noticeable negative facial expressions. While standing behind the counter, she attempted to speak to me, but I was unable to hear anything she was saying. Instead of approaching me to communicate clearly, she directed me to go around the building, speaking with a disrespectful and unprofessional attitude. so i left
Service: 1
adamu kazama
Who is the general manager of this place they double charged my card telling me it would go back on my account these people have no training at all ! Will be sending to corporate stealing from people !
Atmosphere: 1
Food: 1
Service: 1
Erick Martinez
Good coffee great staff!
Atmosphere: 5
Food: 5
Service: 5
Angel Smith
They literally charged me like a doller extra for whipped cream and a whole doller extra for Chipotle sauce. Honestly ridiculous
Atmosphere: 2
Food: 3
Service: 1
carlos rivera
This place charges u for the straw the flavors the sugar plus the dam cup u pay for double the price u pay else where plus the location it's dirty when I tell u dirty this is really the ghetto they should shut down this place especially for stealing the people's money that's crazy
I get that there’s rush and it takes time to take orders but for the employee to walk out midway through taking our order just so she could to take a phone call is so unprofessional
Atmosphere: 1
Food: 2
Service: 1
Lisbeth
I give them one star because the customer service is terrible. There’s one girl in particular with braids—she has no patience and is always in a bad mood. I don’t like the way she treats customers And they don’t give me the donuts I ordered, nor do they tell me they’re out or that they’re going to substitute them.
Atmosphere: 1
Food: 2
Rene Cole
DO. NOT. COME. HERE!!!!
The employees had an attitude at the window yelling at me & saying its my fault the order was incorrect. The Manager has an attitude, he did not take any of my concerns seriously. My donuts were really hard I could not eat them. While waiting I saw 2 huge mice in the establishment & when I reported my HORRIBLE experience to corporate headquarters no one responded. Never Ever EVER again. Find another place to spend your hard earned money smh
The email I sent to Dunkin corporate. I hope they address and fix this issue
Dear Customer Service Team,
I am writing to formally lodge a complaint regarding the consistently poor service I have experienced at the Dunkin' location at 266 Park Ave Newark NJ 07107.
On multiple occasions, the front doors have been locked for no apparent reason during posted business hours. Furthermore, the staff frequently directs walk-in customers to use the drive-thru lane instead of serving them inside. This is highly inconvenient and does not provide the level of service expected from your establishment.
I hope you will look into this matter to ensure that the store remains accessible to all customers and that the staff is following proper operational procedures.
Thank you for your attention to this issue.
Best regards,
P.S. go look at Google reviews at this location online. Several customers have experienced the same issue.
Shana Ortega
Atmosphere: 1
Food: 1
Service: 1
great dounts and coffee
Atmosphere: 5
Food: 5
Service: 5
My favorite place
Employee with nasty attitude, lack professionalism
Service: 1
I'll start off by saying. The older Indian gentleman working there. Should not be working there. He's rude and unwelcoming and I guarantee you that I am not the only person who has complained about him or will complain about him. I've been going to that Dunkin donuts for years because I live around the corner...
That won't be the case anymore. The younger women working in the afternoon are also rude and obnoxious.
The area is already bad...no need for bad service when trying to get some coffee.
Management needs to do something.
My next step is post videos of the behaviors.
Service: 1
When I arrived and was about to enter, the doors were closed. I waited to get the attention of a staff member, and once I did, she responded with noticeable negative facial expressions. While standing behind the counter, she attempted to speak to me, but I was unable to hear anything she was saying. Instead of approaching me to communicate clearly, she directed me to go around the building, speaking with a disrespectful and unprofessional attitude. so i left
Service: 1
Who is the general manager of this place they double charged my card telling me it would go back on my account these people have no training at all ! Will be sending to corporate stealing from people !
Atmosphere: 1
Food: 1
Service: 1
Good coffee great staff!
Atmosphere: 5
Food: 5
Service: 5
They literally charged me like a doller extra for whipped cream and a whole doller extra for Chipotle sauce. Honestly ridiculous
Atmosphere: 2
Food: 3
Service: 1
This place charges u for the straw the flavors the sugar plus the dam cup u pay for double the price u pay else where plus the location it's dirty when I tell u dirty this is really the ghetto they should shut down this place especially for stealing the people's money that's crazy
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service, the employees are rude.
Service: 1
I get that there’s rush and it takes time to take orders but for the employee to walk out midway through taking our order just so she could to take a phone call is so unprofessional
Atmosphere: 1
Food: 2
Service: 1
I give them one star because the customer service is terrible. There’s one girl in particular with braids—she has no patience and is always in a bad mood. I don’t like the way she treats customers And they don’t give me the donuts I ordered, nor do they tell me they’re out or that they’re going to substitute them.
Atmosphere: 1
Food: 2
DO. NOT. COME. HERE!!!!
The employees had an attitude at the window yelling at me & saying its my fault the order was incorrect. The Manager has an attitude, he did not take any of my concerns seriously. My donuts were really hard I could not eat them. While waiting I saw 2 huge mice in the establishment & when I reported my HORRIBLE experience to corporate headquarters no one responded. Never Ever EVER again. Find another place to spend your hard earned money smh
Great store
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