Ordered delivery through the app. Not only did the food arrive cold, they didn’t even include the fries DESPITE THE FACT THAT I ORDERED A MEAL…..
Atmosphere: 1
Food: 1
Service: 1
Tim Hart
I went there at 3:50 AM, and the person at the drive-through told me they don’t accept credit cards, only cash. I ordered my meal, which was a quarter pounder with cheese, and they gave me two dollars back and said it was an $18 meal with no receipt! Plus, the area is drug 💊 infected, with panhandlers’s begging outside the window. Thank god I was working.
Atmosphere: 1
Food: 3
Service: 3
Marcos Morales campos
Food not up to par very stale bread
Drum Race
They were great
Sharon McIntyre
Went there today, which happens to be Halloween just to order the promo dulce de leche frappe today. Well, it turned into an odyssey. It was after 4 p.m., so it's busy, but that doesn't excuse the type of behavior I witnessed in this location earlier. Sadly, this isn't my first or second complaint regarding this Mickie D'S, but it's starting an unwelcome trend. I get to the cashier where a young lady proceeds to take my order. I ask for a med DDL frap and ask for it to be extra sweeter. She tells me that they can add extra caramel. She never mentioned that it wasn't eligible for the deal I used on my app, nor did she charge me anything additional for the extra shot of caramel. So, after paying for my order, I take my receipt and patiently wait with the rest of the other customers ahead of me. I am also still waiting for their orders as well. Finally, (the climax of this tale) my order number is called. The only thing is, I was given a DDL frap but a reg med caramel frap instead. I respectfully tell my cashier that I ordered the DDL, and I would rather have what I ordered. Now, instead of apologizing for the error, the young lady tells her Mgr on duty, saying, "I didn't order a DDL." I was shocked and angry at what I heard. So, then the young woman proceeds to go back and forth with me like preschool kids that I said or didn't ask for what I ordered. The Mgr compounds the sich, making it worse by telling her subordinate to just "drop it." The Mgr says to me I'll give it to you " this time," as if I were lying about my order. I even asked the Mgr if there was a difference in the amount bcuz I'd pay it without a problem. Then, to add a cherry to my sundae, I hear and witness them laughing at me as if I were to be mocked. This was highly unprofessional and not even proper customer service etiquette. I myself have worked customer service for years, and it doesn't make sense when a cashier and her supervisor are clearly uneducated in how to interact with customers and small incidents get escalated due to improper face to face situations present themselves. I do not want or need a free meal , gift card, or coupons to pacify and appease me. What I do want is real and actual change. I've entered several complaints regarding unprofessional customer service demeanor for this same location. I happen to frequent due to the fact that it is a block from my home. Just bcuz it's in an urban, low income, high crime area doesn't mean that the customers who come there don't deserve to be treated as well as any other community. Now, with that said, it doesn't mean that I never received exemplary treatment from any of their staff. However, it should be across the board and not just some of the staff that applies to. Please, do better afternoon weekday staff at the Frelinghuysen Ave McDonald's. As for our young Black women who I encountered today, I apologize for the comment I made about the problem with our younger generation . Their inability to say they're sorry. That was uncalled for and came out of my frustration and unheard in the moment.
Atmosphere: 1
Food: 3
Service: 1
Saleem Lawson
Over night management is rude and disrespectful
Atmosphere: 2
Food: 4
Service: 2
Sherri
Totally disrespectful daytime crew!!! ?
Atmosphere: 2
Food: 2
Service: 1
N.Vuitton Rodriguez
Just stopped by to grab something quick , and I just want to say whoever the girl with the braids that was working the drive thru on Oct.09 around 9:15pm was , DO BETTER! After messing up the way she put in our order , she caught an attitude with me and refused to fix HER mistake. In the middle of me telling her the issue, she even had the audacity to say “ alright” , close the window, and walk away as if I wasn’t still talking. I let it slide because I’m not about to jump through the window over an extra $7 charge. Just thought I’d let whoever’s thinking of going here, to be aware of the horrible service they could run into.
I had too stop going their especially for the hamburger they don't COOK it! ? Who's in charge? Another teenager. This really needs some attention from the health department. Please don't get hamburger from them.
Atmosphere: 1
Food: 1
Service: 1
Tommy Conover
Great , food was nice and hot , great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Anointed Karnley
I love this location. Staff are very respectful and courteous helpful and the boss makes sure you are satisfy with whatever you need thank you ??
Kid-friendliness: Always clean and quiet inside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, French Fries
Bad food
Fast and crispy
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery through the app. Not only did the food arrive cold, they didn’t even include the fries DESPITE THE FACT THAT I ORDERED A MEAL…..
Atmosphere: 1
Food: 1
Service: 1
I went there at 3:50 AM, and the person at the drive-through told me they don’t accept credit cards, only cash. I ordered my meal, which was a quarter pounder with cheese, and they gave me two dollars back and said it was an $18 meal with no receipt! Plus, the area is drug 💊 infected, with panhandlers’s begging outside the window. Thank god I was working.
Atmosphere: 1
Food: 3
Service: 3
Food not up to par very stale bread
They were great
Went there today, which happens to be Halloween just to order the promo dulce de leche frappe today. Well, it turned into an odyssey. It was after 4 p.m., so it's busy, but that doesn't excuse the type of behavior I witnessed in this location earlier. Sadly, this isn't my first or second complaint regarding this Mickie D'S, but it's starting an unwelcome trend. I get to the cashier where a young lady proceeds to take my order. I ask for a med DDL frap and ask for it to be extra sweeter. She tells me that they can add extra caramel. She never mentioned that it wasn't eligible for the deal I used on my app, nor did she charge me anything additional for the extra shot of caramel. So, after paying for my order, I take my receipt and patiently wait with the rest of the other customers ahead of me. I am also still waiting for their orders as well. Finally, (the climax of this tale) my order number is called. The only thing is, I was given a DDL frap but a reg med caramel frap instead. I respectfully tell my cashier that I ordered the DDL, and I would rather have what I ordered. Now, instead of apologizing for the error, the young lady tells her Mgr on duty, saying, "I didn't order a DDL." I was shocked and angry at what I heard. So, then the young woman proceeds to go back and forth with me like preschool kids that I said or didn't ask for what I ordered. The Mgr compounds the sich, making it worse by telling her subordinate to just "drop it." The Mgr says to me I'll give it to you " this time," as if I were lying about my order. I even asked the Mgr if there was a difference in the amount bcuz I'd pay it without a problem. Then, to add a cherry to my sundae, I hear and witness them laughing at me as if I were to be mocked. This was highly unprofessional and not even proper customer service etiquette. I myself have worked customer service for years, and it doesn't make sense when a cashier and her supervisor are clearly uneducated in how to interact with customers and small incidents get escalated due to improper face to face situations present themselves. I do not want or need a free meal , gift card, or coupons to pacify and appease me. What I do want is real and actual change. I've entered several complaints regarding unprofessional customer service demeanor for this same location. I happen to frequent due to the fact that it is a block from my home. Just bcuz it's in an urban, low income, high crime area doesn't mean that the customers who come there don't deserve to be treated as well as any other community. Now, with that said, it doesn't mean that I never received exemplary treatment from any of their staff. However, it should be across the board and not just some of the staff that applies to. Please, do better afternoon weekday staff at the Frelinghuysen Ave McDonald's. As for our young Black women who I encountered today, I apologize for the comment I made about the problem with our younger generation . Their inability to say they're sorry. That was uncalled for and came out of my frustration and unheard in the moment.
Atmosphere: 1
Food: 3
Service: 1
Over night management is rude and disrespectful
Atmosphere: 2
Food: 4
Service: 2
Totally disrespectful daytime crew!!! ?
Atmosphere: 2
Food: 2
Service: 1
Just stopped by to grab something quick , and I just want to say whoever the girl with the braids that was working the drive thru on Oct.09 around 9:15pm was , DO BETTER! After messing up the way she put in our order , she caught an attitude with me and refused to fix HER mistake. In the middle of me telling her the issue, she even had the audacity to say “ alright” , close the window, and walk away as if I wasn’t still talking. I let it slide because I’m not about to jump through the window over an extra $7 charge. Just thought I’d let whoever’s thinking of going here, to be aware of the horrible service they could run into.
Restaurantji Recommends
Very rude and unprofessional!
Atmosphere: 1
Food: 2
Service: 1
Little room for a line to order. One register.
Atmosphere: 2
Food: 4
Service: 3
I had too stop going their especially for the hamburger they don't COOK it! ? Who's in charge? Another teenager. This really needs some attention from the health department. Please don't get hamburger from them.
Atmosphere: 1
Food: 1
Service: 1
Great , food was nice and hot , great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
I love this location. Staff are very respectful and courteous helpful and the boss makes sure you are satisfy with whatever you need thank you ??
Kid-friendliness: Always clean and quiet inside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, French Fries
Loading...