The worst bakery I have ever visited. They gave us the wrong birthday cake, but refused to refund. They made mistakes, but they even didn't say sorry and gave no solution. Disgusting!
Atmosphere: 1
Food: 2
Service: 1
maggie d
I had a terrible experience with this store. They gave me the wrong birthday cake, and the one I received was actually cheaper than the one I paid for. When I contacted customer service, they had a horrible attitude, refused to issue a refund, and wouldn’t even reimburse me for the price difference. Completely unacceptable and unprofessional—avoid this place!
Atmosphere: 1
Food: 2
Service: 1
feng guo
worst experience ever i got wrong cake and i got charge more money！
Atmosphere: 1
Food: 3
Service: 1
Youngmahn Moon
One of the best bakeries around. Classics are done well and the creative pastries are excellent. The garlic cream cheese bread is a must try. Only downside is that it's very expensive.
Atmosphere: 5
Food: 5
Service: 5
Gina gina
While receiving my drink, I accidentally spilled it all over the floor. The manager asked if I was okay, cleaned everything up, and even gave me a new drink. Thanks to that, I was able to enjoy my drink happily. Of course, the bread was delicious too.
Atmosphere: 5
Food: 5
Service: 5
Hyunjin Roh
I got food poisoning after eating cake here.
I bought sweet potato cake and chocolate pistachio cake. The sweet potato cake was okay, but I got food poisoning after eating the chocolate cake.
One of my family members ate two types of cake in small amounts for three days and continued to have diarrhea, and I was fine the first time I ate only sweet potato cake, but after eating only chocolate cake for dinner, I developed symptoms of food poisoning the next day. Judging from the progress, there must be a problem with the chocolate cake.
However, the company manager didn't even say a word of apology, and at first he wasn't going to give me a refund, but when I told him I was going to sue him, he only refunded the chocolate cake.
Moreover, when I told him that I was a regular and bought a lot of cakes from this restaurant and that this was my first time experiencing something like this, he answered arrogantly, saying, “There are a lot of regulars like that at our store, so you don’t have to say things like that.” Since the store's business is doing well, I try to look after the customers and respond to them, but if you do business that way, you will not see a good end.
Even if I had food poisoning and diarrhea, I wouldn't have felt so bad if I had received an apology. I regret that I just sent the cake to the lab and tested it for E. coli and food poisoning bacteria and sued them.
I had diarrea after eating a Choco Pistachio Cake from here. My mom has been stomachache and diarrea three days in a row. And I ate it last night then diarrea in this morning. It is absolutely the Choco Cake's problem.
But the real problem is the manager's response. She never apologized about that. And at first she refused the refund until I said 'lawsuit'
I was a big fan of this Bakery shop. But I felt something wrong with that when I told her I am a frequent customer. Cuz she said "we have tons of regular customers, so you dont need to talk to me like that" Omg what's wrong with her? How arrogant she is.
From now on, I will never visit here again. I wish they knew there is Karma. If you keep responding the complaint like this, your shop will be fell down at the end for sure
Atmosphere: 1
Food: 1
Service: 1
Kira
The employees need to speak better English. Difficult to order and they forget one of my items. Drink was basically all ice. I also had to wait awhile for my order to be ready. Slow for a drive thru
Atmosphere: 3
Food: 4
Service: 2
Seungchan Kim
Love this bakery place, been here a few times. Both cake and bakery are really delicious!
Best taste! It seems like they are always developing new menus. The cakes are varied and good too.
Atmosphere: 5
Food: 5
Service: 5
Ed Ventura
Try the Ube Cake!! It will not disappoint.❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
신도수
Good
Parking: 주차장
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 크루아상
james3721
This place is out of control. Dropped by Saturday afternoon to get a large chocolate cake for a friend's birthday. Paid in cash for it at the counter first. I was running late so wasn't really paying attention, but thought it was odd when the non-Asian counter girl didn't give me a few dollars in change. When I got a chance to check realized that she just stole it. Also, noticed that after I paid and when I was getting my cake all the workers are distracted in conversation with co-workers. Almost got bumped into by a couple of workers carrying trays of pastry out from the back.
The pastry here tastes the same as all the other places. This one charges more than most, but not much better. But the service in the other places are so much better. This place use to have better staff, but now it's a lot of younger kids just doing their own thing. Real disappointment.
The worst bakery I have ever visited. They gave us the wrong birthday cake, but refused to refund. They made mistakes, but they even didn't say sorry and gave no solution. Disgusting!
Atmosphere: 1
Food: 2
Service: 1
I had a terrible experience with this store. They gave me the wrong birthday cake, and the one I received was actually cheaper than the one I paid for. When I contacted customer service, they had a horrible attitude, refused to issue a refund, and wouldn’t even reimburse me for the price difference. Completely unacceptable and unprofessional—avoid this place!
Atmosphere: 1
Food: 2
Service: 1
worst experience ever i got wrong cake and i got charge more money！
Atmosphere: 1
Food: 3
Service: 1
One of the best bakeries around. Classics are done well and the creative pastries are excellent. The garlic cream cheese bread is a must try. Only downside is that it's very expensive.
Atmosphere: 5
Food: 5
Service: 5
While receiving my drink, I accidentally spilled it all over the floor. The manager asked if I was okay, cleaned everything up, and even gave me a new drink. Thanks to that, I was able to enjoy my drink happily. Of course, the bread was delicious too.
Atmosphere: 5
Food: 5
Service: 5
I got food poisoning after eating cake here.
I bought sweet potato cake and chocolate pistachio cake.
The sweet potato cake was okay, but I got food poisoning after eating the chocolate cake.
One of my family members ate two types of cake in small amounts for three days and continued to have diarrhea, and I was fine the first time I ate only sweet potato cake, but after eating only chocolate cake for dinner, I developed symptoms of food poisoning the next day.
Judging from the progress, there must be a problem with the chocolate cake.
However, the company manager didn't even say a word of apology, and at first he wasn't going to give me a refund, but when I told him I was going to sue him, he only refunded the chocolate cake.
Moreover, when I told him that I was a regular and bought a lot of cakes from this restaurant and that this was my first time experiencing something like this, he answered arrogantly, saying, “There are a lot of regulars like that at our store, so you don’t have to say things like that.”
Since the store's business is doing well, I try to look after the customers and respond to them, but if you do business that way, you will not see a good end.
Even if I had food poisoning and diarrhea, I wouldn't have felt so bad if I had received an apology.
I regret that I just sent the cake to the lab and tested it for E. coli and food poisoning bacteria and sued them.
I had diarrea after eating a Choco Pistachio Cake from here.
My mom has been stomachache and diarrea three days in a row. And I ate it last night then diarrea in this morning. It is absolutely the Choco Cake's problem.
But the real problem is the manager's response.
She never apologized about that. And at first she refused the refund until I said 'lawsuit'
I was a big fan of this Bakery shop. But I felt something wrong with that when I told her I am a frequent customer. Cuz she said "we have tons of regular customers, so you dont need to talk to me like that"
Omg what's wrong with her? How arrogant she is.
From now on, I will never visit here again.
I wish they knew there is Karma.
If you keep responding the complaint like this, your shop will be fell down at the end for sure
Atmosphere: 1
Food: 1
Service: 1
The employees need to speak better English. Difficult to order and they forget one of my items. Drink was basically all ice. I also had to wait awhile for my order to be ready. Slow for a drive thru
Atmosphere: 3
Food: 4
Service: 2
Love this bakery place, been here a few times. Both cake and bakery are really delicious!
Atmosphere: 5
Food: 5
Service: 5
Taste will tell you everything!
Atmosphere: 5
Food: 5
Service: 5
Wow!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best taste!
It seems like they are always developing new menus.
The cakes are varied and good too.
Atmosphere: 5
Food: 5
Service: 5
Try the Ube Cake!! It will not disappoint.❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Good
Parking: 주차장
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 크루아상
This place is out of control. Dropped by Saturday afternoon to get a large chocolate cake for a friend's birthday. Paid in cash for it at the counter first. I was running late so wasn't really paying attention, but thought it was odd when the non-Asian counter girl didn't give me a few dollars in change. When I got a chance to check realized that she just stole it. Also, noticed that after I paid and when I was getting my cake all the workers are distracted in conversation with co-workers. Almost got bumped into by a couple of workers carrying trays of pastry out from the back.
The pastry here tastes the same as all the other places. This one charges more than most, but not much better. But the service in the other places are so much better. This place use to have better staff, but now it's a lot of younger kids just doing their own thing. Real disappointment.
Atmosphere: 1
Food: 3
Service: 1
So tasty!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
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