I visited this IHOP recently and unfortunately had a negative experience with the waitress. The waitress who takes your order from behind you for some odd reason. I left no tip due to poor service. After the payment finalized with my bank, I noticed the waitress fraudulently added a $5 tip, without my authorization. In other words, theft. I contacted the restaurant, and Manager Darlene handled the situation professionally and immediately refunded the amount. The incident itself was concerning as these are people handling debit/credit cards daily. I hope the staff is addressed so customers don’t experience this again.
Atmosphere: 1
Food: 5
Service: 1
paNic TLALOC
Slow with staff high. Worse service ever and the manager is useless
Makeup X Gabrielita
Food good but how can you enjoy when waitress with red hair and glasses is very nasty to guests. She loudly was saying to male coworker how her table stiffed her. well maybe because her attitude is bad she is not warm and she speaks badly about tables out loud for other guests to hear. I’ve been in the industry front of house and back of house and her behavior towards guests is insane I’ve never seen anything like it in all my years.
Atmosphere: 1
Food: 1
Service: 1
nick inbody
Only 1 waiter and multiple tables had to wait for service. Which is to be expected and it was past midnight.
Atmosphere: 4
Food: 4
Service: 3
Tommy Tan
I was in New Jersey and have lunch at IHOP, food was good great food choices must try the pancakes. Staff is friendly
Atmosphere: 5
Food: 5
Service: 5
Shruti Joshi
Best Breakfast and Brunch place.Our family loves everything over there.Perfect for kids and adults too.Kids love the ambiance and the best part is the little activity sheet that they give to keep the kids engaged.
Atmosphere: 4
Food: 4
Service: 4
Bellie
we got scammed was closed at 1 not 24hrs
Mel Mancheno
Showed up at 8:50PM to this particular 24 hour location. Wasn't open. Heartbroken. Despairing.
Atmosphere: 3
Service: 1
Diego A. Rodriguez H.
I went over the other review and I think a lot of people are in the same page, the person who is in the night shift shouldn’t be there in a position where customer services is the name of the game. This lady (Jackie C) is extremely disrespectful, rude, go over the tables with that adamant attitude like world is nothing but hate.
I’m a frequent visitor at this place mostly at nights but this girls is impossible to deal with, customer never know if she is going to hit something, take away the menu before order, and I can go as much as the other review. The food is good, the accommodation is fine but definitely people that like to go at night should look for a different place or another IHOP nearby with 24 hrs services.
This restaurant needs to do something about it. It feels so uncomfortable just listening the way she speaking when a customer is ordering and even worse when you can see is doing the same in other tables.
IHOP needs to improve and take seriously the reviews, this is customer service, we talking about food and people and those two words in the same sentence should bring a different feeling besides wanting to get out of the place as soon as possible. Guys do something. This is not just me, not just 2 or 3 people, is a lot of room for improvement and staff is a good place to start at this place.
Atmosphere: 1
Food: 4
Service: 1
Real Radboimina
Some girl that works the night-overnight shift with dark pinkish reddish hair is probably the rudest waitress I have EVER encountered. My husband and I used to frequent this I hop and we hadn’t gone for a while so for some nostalgia we decided to go here after our date night last night. The waitress was rude from start to finish, I don’t know if she’s mad at life or miserable in her job there but she made my husband and I incredibly uncomfortable. She yelled around at her other coworkers. Never smiled never checked on the table; I had to ask a very nice young man with piercings and med length hair for almost everything because she completely ignored our table etc. I tried very hard to contain myself and give her the benefit of the doubt maybe she’s having a bad day even after she accused my husband of telling her the wrong order when im the one who ordered and pointed at the item menu that very clearly reads COMBO. ANYWAYS until at the end of our night we asked the young man to check us out at the desk because we no longer wanted to deal with her… I guess she saw us approach the desk with him and she hurried to the desk again very abruptly and rudely she proceeded to check us out and her rude self snatched the signed receipt from out my hand scratching me with her acrylics. That was the final straw and so I told her about herself and how she was rude she then proceeded to get confrontational as if she was going to do something. Very very ugly and miserable behavior. I hope no one ever had to come across such mean spirited service again.
I have a service dog and the hostess (a lady with red colored hair, I don’t know her name) wasn’t nice at all. She asked me if I had credentials, I responded (yes sure, let me look for it in the car) I did that and also put my dog in a carrier as a sign of respect but she didn’t even check the credential or thanked me for putting the dog in the carrier. She just showed us the table, no words, no smile, not one nice thing! The rest of the staff were super nice, I don’t want to be unfair judging them. Only the lady with the red colored hair. I hope the manager sees this message.
Atmosphere: 3
Food: 4
Service: 2
Philipp
Just another clean iHOP
Atmosphere: 5
Food: 5
Service: 5
Jay Moore
It was a hour wait for 2 people. We left food must of been good but I can tell you
Atmosphere: 5
Service: 5
Francia Obregon
It was our first time at this IHOP and it was a very good experienced.Our server was polite and pleasant and breakfast was delicious and the portions were good amounts and we enjoyed. We definitely coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Carly Wilkerson
Staff member at the front desk for overnight early morning is lazy. She sits there on the phone and fails to bring orders to the car when I have orders for curbside
I visited this IHOP recently and unfortunately had a negative experience with the waitress. The waitress who takes your order from behind you for some odd reason. I left no tip due to poor service. After the payment finalized with my bank, I noticed the waitress fraudulently added a $5 tip, without my authorization. In other words, theft. I contacted the restaurant, and Manager Darlene handled the situation professionally and immediately refunded the amount. The incident itself was concerning as these are people handling debit/credit cards daily. I hope the staff is addressed so customers don’t experience this again.
Atmosphere: 1
Food: 5
Service: 1
Slow with staff high. Worse service ever and the manager is useless
Food good but how can you enjoy when waitress with red hair and glasses is very nasty to guests. She loudly was saying to male coworker how her table stiffed her. well maybe because her attitude is bad she is not warm and she speaks badly about tables out loud for other guests to hear. I’ve been in the industry front of house and back of house and her behavior towards guests is insane I’ve never seen anything like it in all my years.
Atmosphere: 1
Food: 1
Service: 1
Only 1 waiter and multiple tables had to wait for service. Which is to be expected and it was past midnight.
Atmosphere: 4
Food: 4
Service: 3
I was in New Jersey and have lunch at IHOP, food was good great food choices must try the pancakes. Staff is friendly
Atmosphere: 5
Food: 5
Service: 5
Best Breakfast and Brunch place.Our family loves everything over there.Perfect for kids and adults too.Kids love the ambiance and the best part is the little activity sheet that they give to keep the kids engaged.
Atmosphere: 4
Food: 4
Service: 4
we got scammed was closed at 1 not 24hrs
Showed up at 8:50PM to this particular 24 hour location. Wasn't open. Heartbroken. Despairing.
Atmosphere: 3
Service: 1
I went over the other review and I think a lot of people are in the same page, the person who is in the night shift shouldn’t be there in a position where customer services is the name of the game.
This lady (Jackie C) is extremely disrespectful, rude, go over the tables with that adamant attitude like world is nothing but hate.
I’m a frequent visitor at this place mostly at nights but this girls is impossible to deal with, customer never know if she is going to hit something, take away the menu before order, and I can go as much as the other review.
The food is good, the accommodation is fine but definitely people that like to go at night should look for a different place or another IHOP nearby with 24 hrs services.
This restaurant needs to do something about it. It feels so uncomfortable just listening the way she speaking when a customer is ordering and even worse when you can see is doing the same in other tables.
IHOP needs to improve and take seriously the reviews, this is customer service, we talking about food and people and those two words in the same sentence should bring a different feeling besides wanting to get out of the place as soon as possible.
Guys do something. This is not just me, not just 2 or 3 people, is a lot of room for improvement and staff is a good place to start at this place.
Atmosphere: 1
Food: 4
Service: 1
Some girl that works the night-overnight shift with dark pinkish reddish hair is probably the rudest waitress I have EVER encountered. My husband and I used to frequent this I hop and we hadn’t gone for a while so for some nostalgia we decided to go here after our date night last night. The waitress was rude from start to finish, I don’t know if she’s mad at life or miserable in her job there but she made my husband and I incredibly uncomfortable. She yelled around at her other coworkers. Never smiled never checked on the table; I had to ask a very nice young man with piercings and med length hair for almost everything because she completely ignored our table etc. I tried very hard to contain myself and give her the benefit of the doubt maybe she’s having a bad day even after she accused my husband of telling her the wrong order when im the one who ordered and pointed at the item menu that very clearly reads COMBO. ANYWAYS until at the end of our night we asked the young man to check us out at the desk because we no longer wanted to deal with her… I guess she saw us approach the desk with him and she hurried to the desk again very abruptly and rudely she proceeded to check us out and her rude self snatched the signed receipt from out my hand scratching me with her acrylics. That was the final straw and so I told her about herself and how she was rude she then proceeded to get confrontational as if she was going to do something. Very very ugly and miserable behavior. I hope no one ever had to come across such mean spirited service again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I have a service dog and the hostess (a lady with red colored hair, I don’t know her name) wasn’t nice at all. She asked me if I had credentials, I responded (yes sure, let me look for it in the car) I did that and also put my dog in a carrier as a sign of respect but she didn’t even check the credential or thanked me for putting the dog in the carrier. She just showed us the table, no words, no smile, not one nice thing! The rest of the staff were super nice, I don’t want to be unfair judging them. Only the lady with the red colored hair. I hope the manager sees this message.
Atmosphere: 3
Food: 4
Service: 2
Just another clean iHOP
Atmosphere: 5
Food: 5
Service: 5
It was a hour wait for 2 people. We left food must of been good but I can tell you
Atmosphere: 5
Service: 5
It was our first time at this IHOP and it was a very good experienced.Our server was polite and pleasant and breakfast was delicious and the portions were good amounts and we enjoyed. We definitely coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Staff member at the front desk for overnight early morning is lazy. She sits there on the phone and fails to bring orders to the car when I have orders for curbside
Service: 1
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