The donuts look great but they taste like they were made this morning or maybe last night. The top part and the filling was very yum but the donut part…meh
Wheelchair accessibility: No step up and grab bars in the bathroom
Atmosphere: 5
Food: 3
Service: 4
Jaclyn Mandelbaum
Literally never write negative reviews. Had the WEIRDEST experience there today. My friend was here from out of town. I have been raving about this place since she is gluten free and their desserts are objectively amazing. Since she just had surgery I RAN to Once Bitten to get an order in before they closed. Truly the ONLY thing the girl at the counter said was that I have a minute to decide. She gave the biggest attitude and was clearly annoyed. When my friends walked in a few seconds behind me it was the same "you have one minute" attitude. We learned that they didnt have gluten free that time of night since they were closing (fair) but she was beyond obnoxious and the two girls were literally mocking us as we left.
Upon leaving my friends and I were talking about what an awful experience we had - and I then saw the owner outside who decided to berate us and said he heard us saying ridiculous things about the girl (saying that we wanted to smash something in a minors face???). The first thing that came out of his mouth (in a quite threatening tone) was that he reviewed video footage when he heard us talking outside, and he said they did absolutely nothing wrong & defended their attitude, & pressed us for what demeaning comments were made from them. We tried to walk away several times since he was getting quite heated, but he kept yelling at us to come back because he said we wanted to elevate to an owner. Truly an out of body experience that he was yelling at us on the street...
But looking at other reviews, it seems their "closing procedure" and attitude are a common denominator.
Atmosphere: 1
Food: 5
Service: 1
David Stupar
Very pricey but the donuts were very good!
Atmosphere: 3
Food: 4
Service: 3
Kevin Karajz
Last evening our group of 5 stopped in ar OBD / Red Bank to have a donut & coffee following a terrific meal at Beijing Bistro. It was our first time there, a muggy night before Labor Day (a 3-day weekend for most people) & it was 8:50 PM. Before asking any of us what we would like, we were immediately informed by the girl behind the counter who apparently had never encountered customers just before closing that the kitchen was closed, there was only iced coffee available (no decaf) & they were closing in 10 minutes. Understood loud & clear - we get it. You want to go home and you really want us to leave (although there remained cleaning up to do). Still wanting something sweet, we switched gears, all deciding on their ice cream instead as a quick second choice. Counting our group, there were about 12-15 people left in the store while we paid for and ate our desserts (I mean, how long does it take to eat a cone?) when another scantily-clad girl (her shorts were more like a thong) with the shared snotty attitude began stacking the metal chairs on top of the empty tables & deliberately SLAMMING them down on top of each other as hard as possible, each slam intended to startle as much as it could. Remember, we had been told only a few minutes earlier that they're closing. A few more customers wandered in (after all this and no employee had locked the door yet?), the music was turned off and we were once again informed at 9:05 that they were closed. The ice cream was excellent, but sadly none of us will ever go back there ever again. Ladies, there was no need to throw us out - you let us & others in, you allowed us to buy something - but then wouldn't allow us 10 minutes to consume it inside on a warm night? Clueless, rude employees representing the absentee owner ruin hard-won reputations & cost good businesses money by sending the message that last-minute customers (& their tips) aren't wanted. Too bad our $30. didn't matter. UPDATE: As of today (Sept. 22nd) we have yet to have a response of any kind from the owners (or the apparently invisible manager that night who should have nipped this childish behavior in the bud) who allegedly care about their reputation & have had a chance to confirm our story by watching the security video recording from that night. We're not haters (we rave about places when they deliver on their mission), but just interested in sharing an honest review. Perhaps it's crickets from management because they feel they have to defend their young employees above all, rather than educate them in the importance of being smart, polite, professional & a good representative of the brand as part of their employment. It's our opinion that anything less is a failure to properly run a business, & that's squarely on their shoulders.
Atmosphere: 2
Food: 5
Service: 1
Kristen Johnson
Long time baking professional and these are some of the best donuts I’ve had ever.
Amazing selection, each one is carefully made and well crafted. I even had to wait for some to be freshly made for myself. The drink menu was large too.
Worth the money, will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
donna anasse
Stopped for ice cream last night and it was fantastic. I had pumkin praline. I would highly recommend a visit. Can't wait to try the donuts.
Atmosphere: 5
Food: 5
Service: 5
Phineaus Whedon
I've been to this delightful little donut shop a few times now and all I can say is that it's spectacular. Their donuts are EXCELLENT. It seems like every single week there's a new delicious, creative flavor of donuts being introduced to their repertoire. The staff has always been nothing but friendly to me, which I'm sure isn't difficult for them, as I'm always excited to be there and try out their new flavors! I always say, treat people with kindness (and lots of enthusiasm!) and you'll receive it as well. Their ice cream is absolutely splendid, and their chaga coffee (coffee made from mushrooms!!) is surprisingly very good! The whole shop is decorated adorably and just makes it feel like a place straight out of a fantasy novel. Absolutely love it, 5 out of 5 stars!
(P.S. try their maple bacon donut it's SO GOOD!)
Atmosphere: 5
Food: 5
Service: 5
Michele D
Super cute place with a lot of choices. Beautiful space inside and places to usit outside as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Michael Farina
Had the nutella bomb donut.. legit the best donut I've ever had in my life! Soft and pillowy donut, light and airy chocolate filling, and topped with yummy strings of piped nutella... 5
The donut i picked up for myself today was put right in the garbage after one bite. The other two were meh. Staff is clueless and rude. The facade of your instagramable shop is covering misogynistic non inclusive bro culture. Embarrassing!
Atmosphere: 1
Food: 1
Service: 1
Bill Plantz
Staff needs training in To Good to Go app (it’s a pickup app where everything is surprise leftover batch). I ordered a surprise donut bag. I waited for 10 minutes in a basically empty store and was not greeted or helped with my pickup. Then a guy comes out from the back and turns out my order isn’t ready and I have to pick the donuts. What about surprise do they not get? No apology for having to wait. Donuts are great but I’m good. Donuts should be happy not frustrating.
Atmosphere: 1
Food: 1
Service: 1
Meagan Melendez
Such yummy and fun doughnuts! The girls working are always friendly and the space is adorable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Rachel Ward
The cakes looked great and tasted even better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Caroline Courtney
Big thumbs up for the GF and regular donuts! Everyone was so nice, which was great since we were overwhelmed at the sheer selection! A touch pricy, but we were treating ourselves! If you're interested in the ice cream, they DO have gluten-free cones!
Super cute shop with friendly staff and delicious treats!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Cronut, Doughnut, Cannoli Donuts
The donuts look great but they taste like they were made this morning or maybe last night. The top part and the filling was very yum but the donut part…meh
Wheelchair accessibility: No step up and grab bars in the bathroom
Atmosphere: 5
Food: 3
Service: 4
Literally never write negative reviews. Had the WEIRDEST experience there today. My friend was here from out of town. I have been raving about this place since she is gluten free and their desserts are objectively amazing. Since she just had surgery I RAN to Once Bitten to get an order in before they closed. Truly the ONLY thing the girl at the counter said was that I have a minute to decide. She gave the biggest attitude and was clearly annoyed. When my friends walked in a few seconds behind me it was the same "you have one minute" attitude. We learned that they didnt have gluten free that time of night since they were closing (fair) but she was beyond obnoxious and the two girls were literally mocking us as we left.
Upon leaving my friends and I were talking about what an awful experience we had - and I then saw the owner outside who decided to berate us and said he heard us saying ridiculous things about the girl (saying that we wanted to smash something in a minors face???). The first thing that came out of his mouth (in a quite threatening tone) was that he reviewed video footage when he heard us talking outside, and he said they did absolutely nothing wrong & defended their attitude, & pressed us for what demeaning comments were made from them. We tried to walk away several times since he was getting quite heated, but he kept yelling at us to come back because he said we wanted to elevate to an owner. Truly an out of body experience that he was yelling at us on the street...
But looking at other reviews, it seems their "closing procedure" and attitude are a common denominator.
Atmosphere: 1
Food: 5
Service: 1
Very pricey but the donuts were very good!
Atmosphere: 3
Food: 4
Service: 3
Last evening our group of 5 stopped in ar OBD / Red Bank to have a donut & coffee following a terrific meal at Beijing Bistro. It was our first time there, a muggy night before Labor Day (a 3-day weekend for most people) & it was 8:50 PM. Before asking any of us what we would like, we were immediately informed by the girl behind the counter who apparently had never encountered customers just before closing that the kitchen was closed, there was only iced coffee available (no decaf) & they were closing in 10 minutes. Understood loud & clear - we get it. You want to go home and you really want us to leave (although there remained cleaning up to do). Still wanting something sweet, we switched gears, all deciding on their ice cream instead as a quick second choice. Counting our group, there were about 12-15 people left in the store while we paid for and ate our desserts (I mean, how long does it take to eat a cone?) when another scantily-clad girl (her shorts were more like a thong) with the shared snotty attitude began stacking the metal chairs on top of the empty tables & deliberately SLAMMING them down on top of each other as hard as possible, each slam intended to startle as much as it could. Remember, we had been told only a few minutes earlier that they're closing. A few more customers wandered in (after all this and no employee had locked the door yet?), the music was turned off and we were once again informed at 9:05 that they were closed.
The ice cream was excellent, but sadly none of us will ever go back there ever again. Ladies, there was no need to throw us out - you let us & others in, you allowed us to buy something - but then wouldn't allow us 10 minutes to consume it inside on a warm night? Clueless, rude employees representing the absentee owner ruin hard-won reputations & cost good businesses money by sending the message that last-minute customers (& their tips) aren't wanted. Too bad our $30. didn't matter.
UPDATE: As of today (Sept. 22nd) we have yet to have a response of any kind from the owners (or the apparently invisible manager that night who should have nipped this childish behavior in the bud) who allegedly care about their reputation & have had a chance to confirm our story by watching the security video recording from that night. We're not haters (we rave about places when they deliver on their mission), but just interested in sharing an honest review. Perhaps it's crickets from management because they feel they have to defend their young employees above all, rather than educate them in the importance of being smart, polite, professional & a good representative of the brand as part of their employment. It's our opinion that anything less is a failure to properly run a business, & that's squarely on their shoulders.
Atmosphere: 2
Food: 5
Service: 1
Long time baking professional and these are some of the best donuts I’ve had ever.
Amazing selection, each one is carefully made and well crafted. I even had to wait for some to be freshly made for myself. The drink menu was large too.
Worth the money, will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Stopped for ice cream last night and it was fantastic. I had pumkin praline. I would highly recommend a visit. Can't wait to try the donuts.
Atmosphere: 5
Food: 5
Service: 5
I've been to this delightful little donut shop a few times now and all I can say is that it's spectacular. Their donuts are EXCELLENT. It seems like every single week there's a new delicious, creative flavor of donuts being introduced to their repertoire. The staff has always been nothing but friendly to me, which I'm sure isn't difficult for them, as I'm always excited to be there and try out their new flavors! I always say, treat people with kindness (and lots of enthusiasm!) and you'll receive it as well. Their ice cream is absolutely splendid, and their chaga coffee (coffee made from mushrooms!!) is surprisingly very good! The whole shop is decorated adorably and just makes it feel like a place straight out of a fantasy novel. Absolutely love it, 5 out of 5 stars!
(P.S. try their maple bacon donut it's SO GOOD!)
Atmosphere: 5
Food: 5
Service: 5
Super cute place with a lot of choices. Beautiful space inside and places to usit outside as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Had the nutella bomb donut.. legit the best donut I've ever had in my life! Soft and pillowy donut, light and airy chocolate filling, and topped with yummy strings of piped nutella... 5
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The donut i picked up for myself today was put right in the garbage after one bite. The other two were meh. Staff is clueless and rude. The facade of your instagramable shop is covering misogynistic non inclusive bro culture. Embarrassing!
Atmosphere: 1
Food: 1
Service: 1
Staff needs training in To Good to Go app (it’s a pickup app where everything is surprise leftover batch). I ordered a surprise donut bag. I waited for 10 minutes in a basically empty store and was not greeted or helped with my pickup. Then a guy comes out from the back and turns out my order isn’t ready and I have to pick the donuts. What about surprise do they not get? No apology for having to wait. Donuts are great but I’m good. Donuts should be happy not frustrating.
Atmosphere: 1
Food: 1
Service: 1
Such yummy and fun doughnuts! The girls working are always friendly and the space is adorable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The cakes looked great and tasted even better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Big thumbs up for the GF and regular donuts! Everyone was so nice, which was great since we were overwhelmed at the sheer selection! A touch pricy, but we were treating ourselves! If you're interested in the ice cream, they DO have gluten-free cones!
Atmosphere: 5
Food: 5
Service: 5
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