Dunkin' Donuts in Scotch Plains

“I recently visited the Dunkin located in Scotch Plains, NJ, and I had a mixed experience that I'd like to share.First and foremost, the customer service I received was outstanding. When I walked in, it was evident that the guy behind the counter was working alone, yet he managed to handle everything efficiently. He greeted me with a warm smile and was quick to take my order, making sure I got exactly what I wanted. Despite the rush, he remained attentive and patient, which greatly enhanced my visit.However, my positive experience took a hit when I needed to use the restroom. Unfortunately, it was not in the best condition. It was evident that a previous customer had left it in a messy state, which was disappointing. I expected a higher level of cleanliness, especially considering the great service I had received at the counter.I understand that accidents happen, but maintaining restroom cleanliness should be a priority for any establishment. This aspect of my visit left a bit of a sour taste in my mouth, as it detracted from the overall positive impression I had of the Dunkin location.In conclusion, while the customer service at this Dunkin in Scotch Plains, NJ, was top-notch, I hope the management can pay more attention to restroom cleanliness to ensure a consistently pleasant experience for all customers. I'll still return for their delicious coffee and donuts, but I hope to see improvements in this area in the future.“

“My wife and I have our Dunkin date (with the dog) each weekday morning. The staff literally treats us like family. They are kind, fun, and generous.

They even keep fresh lemons in stock (all year long) for my wife’s iced tea. They are the only D&D that still provides fresh lemons!!

We are huge fans!“