Let me first say that the head manager is super nice and tried to resolve the issue and also a waitress was caught in the crossfire by me unnecessarily so I apologize to her! However, the hostess and server manager were horrible. They were so wrong and did not once apologize. We were staying at the hotel so decided to hit up the restaurant which is not owned by them but attached to their building. We walked in to pretty loud music but were fine with that and went directly to the hostess stand to wait our turn. We were sat and she didn’t even say anything really. I said thank you and received no response. Still cool. We sat there for about 20 minutes then were like okay we see the servers and hostess walking around and we haven’t been acknowledged once. It was a packed night because we were there for a basketball tournament which is why we waited patiently at first. I go to the stand as she is sitting a family right next to our table. I look over and my husband is motioning to me. They immediately have a server. So now we’re upset. So yes I start asking how is that with a raised voice. As I’m asking the waitress, the hostess now brings that family over plates and utensils. We were given nothing and she only had enough for their table. At this point, my emotions were absolutely high and I requested the manager. The server manager immediately walks over with a nasty attitude telling me that I won’t be yelling at his staff instead of trying to figure out what exactly happened. So now the argument continues. The family that was sat and served immediately looked completely different from my family. The mother of the family came over to me apologizing and saying how wrong this was. Yet the hostess nor the server manager could see anything wrong with their actions. I am an AD and customer service is important regardless of the situation. An admittance of their wrong immediately would have resolved the whole situation instead of acting like nothing happened. On top of that, the server manager called us entitled because I said it seemed racist. Toward the end of the conversation with the head manager and server manager I apologized and I should not have because the server manager was undeserving! I definitely take that back. He was extremely arrogant and proved my point. To the head manager, you seem to be a great guy but you definitely need better staff.
Ivan Cheitowskyj
Pretty cool place. Worth checking out, you can find a good band here sometimes. Feels like old Vegas in there.
Atmosphere: 4
Food: 4
Service: 4
Bill Mac
We went for a beef and beef benefit, what a great time we had, the music, the food, and the staff was so friendly and the bar tenders on the upstairs were phenomenal!! We are talking about going there for next New Year's with our group of friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
Eva Suriani
New Year's celebration was great! Good band, good food, decent service considering how busy it was, and great atmosphere. Would definitely return.
Atmosphere: 5
Food: 5
Service: 4
valrie bailey
It was great.Parking: Parking space is good
Atmosphere: 5
Service: 4
Recommended dishes: Steak
Raymond Litka
Got take out to our room. Egg Benedict. Very goid.
Atmosphere: 5
Food: 5
Service: 5
George Capua
Excellent food and
Atmosphere: 5
Food: 5
Service: 5
Aimee Santore
Great band fun times! For Irish weekend!!?????
Atmosphere: 5
Food: 5
Service: 5
David Ha
Great service and great music. Reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Eric R. Coleman Sr.
Foods always great.. Vibes are always high.. awesome place.
Let me first say that the head manager is super nice and tried to resolve the issue and also a waitress was caught in the crossfire by me unnecessarily so I apologize to her! However, the hostess and server manager were horrible. They were so wrong and did not once apologize. We were staying at the hotel so decided to hit up the restaurant which is not owned by them but attached to their building. We walked in to pretty loud music but were fine with that and went directly to the hostess stand to wait our turn. We were sat and she didn’t even say anything really. I said thank you and received no response. Still cool. We sat there for about 20 minutes then were like okay we see the servers and hostess walking around and we haven’t been acknowledged once. It was a packed night because we were there for a basketball tournament which is why we waited patiently at first. I go to the stand as she is sitting a family right next to our table. I look over and my husband is motioning to me. They immediately have a server. So now we’re upset. So yes I start asking how is that with a raised voice. As I’m asking the waitress, the hostess now brings that family over plates and utensils. We were given nothing and she only had enough for their table. At this point, my emotions were absolutely high and I requested the manager. The server manager immediately walks over with a nasty attitude telling me that I won’t be yelling at his staff instead of trying to figure out what exactly happened. So now the argument continues. The family that was sat and served immediately looked completely different from my family. The mother of the family came over to me apologizing and saying how wrong this was. Yet the hostess nor the server manager could see anything wrong with their actions. I am an AD and customer service is important regardless of the situation. An admittance of their wrong immediately would have resolved the whole situation instead of acting like nothing happened. On top of that, the server manager called us entitled because I said it seemed racist. Toward the end of the conversation with the head manager and server manager I apologized and I should not have because the server manager was undeserving! I definitely take that back. He was extremely arrogant and proved my point. To the head manager, you seem to be a great guy but you definitely need better staff.
Pretty cool place. Worth checking out, you can find a good band here sometimes. Feels like old Vegas in there.
Atmosphere: 4
Food: 4
Service: 4
We went for a beef and beef benefit, what a great time we had, the music, the food, and the staff was so friendly and the bar tenders on the upstairs were phenomenal!! We are talking about going there for next New Year's with our group of friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
New Year's celebration was great! Good band, good food, decent service considering how busy it was, and great atmosphere. Would definitely return.
Atmosphere: 5
Food: 5
Service: 4
It was great.Parking: Parking space is good
Atmosphere: 5
Service: 4
Recommended dishes: Steak
Got take out to our room. Egg Benedict. Very goid.
Atmosphere: 5
Food: 5
Service: 5
Excellent food and
Atmosphere: 5
Food: 5
Service: 5
Great band fun times! For Irish weekend!!?????
Atmosphere: 5
Food: 5
Service: 5
Great service and great music. Reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Foods always great.. Vibes are always high.. awesome place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food and service was very busy and no waiting for
Atmosphere: 4
Food: 4
Service: 4
They got me loaded Bloody Mary even though the var was closed. That says it all. food was good service was good. No complaints at all.
Atmosphere: 4
Food: 5
Service: 5
Love everything about this place delicious food and drinks! We always have a great time here!
Atmosphere: 5
Food: 5
Service: 5
Food was great and had a ball seeing the Rod Stewart
Atmosphere: 5
Food: 5
Service: 5
Blue Water Grille was a blast. We Johnny Taco as Elvis. We had good time with some good friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Six Wings