First time coming in and I love the vibe! Baristas were really friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
David Knight
Good experience.
Atmosphere: 5
Food: 5
Service: 5
horror_fam08
Dietary restrictions: Non dairy options
Atmosphere: 5
Food: 5
Service: 5
Travis Pinto
AVOID AT ALL COSTS. TERRIBLE CUSTOMER SERVICE & FILTHY. So I start my order with a barista goes by Chelle. Ordered 2 frappes with (and this is the barista terminology) extra shots of espresso, to where she cut me off and started arguing with me about how there is NO shots in a frappe, which Iknow full well from working at one YEARS earlier, ergo why I said "extra shot". Even after the fact, she continued to talk OVER me about my order above with her 'expansive barista knowledge' where I got annoyed. She didn't listen to my name, therefore she was calling someone else's name for my order. I snapped after this because of the level of rudeness. Little did I know that Chelle was the manager on duty. Here is where customer service should be paramount. Instead of taking a moment to make note of my complaint (after them snickering and pointing at me, talking on their headsets which I called them out on), I was THREATENED by the employee JOJO to either be FORCEFULLY REMOVED by him or to leave and call the cops because they wouldn't listen to or take my complaint. That ain't kosher, Mr. Jojo. You clock out and come find me if you want to make good on that threat. I'll make DAMNED sure you *won't* have to work another job again, full stop. I don't know how y'all handle shift changes, but is it required to ignore all customers and have a hug-out and complain of how tired they are? That's what happened at shift change. There were customers that had issue with them as well, to which I sided with them, calling out the employees manners and demeanor. Observations: *floor was dirty, dusty. *condiments/extras station was dirty, littered with straw sleeves and empty sweetener packets. *proper handwashing and safety protocols are not being followed. *employees not sanitizing their stations after preparing drinks. *Espresso beans were old. I worked for Starbucks and I know what OLD espresso beans taste like. *Food in display case, old and dried out, no evidence of hold times or expiration date notes/tabs. *Tables were dirty. Serving counter was covered in drink spots, drips and spills. *Improper sanitation practices This place needs an employee face-lift and a manager that knows what they are doing. Who ever owns this franchise better shape up or ship out these employees. This location is DOOMED if they dont get the right people in there that *actually* WANT a JOB, and not an 'obligated stay where they have to "deal" with customers', just to get paid. I am a local. And this is just.. terrible. Again AVOID AT ALL COSTS. GO TO THE ONE IN SAFEWAY.
Atmosphere: 1
Food: 1
Service: 1
Tara Cachini
Every once in a while, they are out of my cold brew. It’s not that busy here and most of the time it is quiet so it gives me a chance to do some reading and homework when I come visit this location. The staff are not that friendly I’m not greeted with a smile or that perkiness I’m used to at other Starbucks locations other than Gallup. It comes off as a little rude.
Atmosphere: 4
Food: 5
Service: 2
Alaynah Watchman
This place needs better workers and the manager needs to be replaced she isn't professional at all. Has an attitude she isn't welcoming either!
Alkami
The barista Whitney was rude. No smile. No greeting. Not once any visit. When I mistakenly asked for caramel syrup instead of caramel sauce she didn't even suggest the sauce. And when I said 2 pump she literally kept pumping. Only to walk away and ignore me.
Then when I asked her to remake the coffee she sent me to the register to be rung up by Reyes the manager. Even though it was a simple remake.
I explained to her that the app said they were out of Shaken espresso, which is why I ordered a salted caramel cold brew but forgot to add the caramel sauce. But in fact they did have Shaken espresso in stock!
She rings me up. Tells me they will remake it. When I asked her name because she also didn't make eye contact, or smile, or even say good morning. She then chastises me by telling me I was rude and to not be rude anymore. She lied.
And her lying in an attempt to play the victim upset me so much I called corporate and asked for the district manager to investigate. So im waiting for him to reach back out.
And thank you Michael for your over the phone customer support.
Tyson Benally
I'm NEW here and wanted to show my love and respect like I do everywhere else. Keep up the good work and keep up the fabulous job everyone. I appreciate you ALL. (KB, Chris,J.j, H.S,J.B, and RS) Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Geoffrey Stephens
Overpriced sugar coffee.
Atmosphere: 2
Food: 1
Service: 5
Nada Stoikov
I am a truck driver and every day I stop by Starbucks all over the USA... This is the best Starbucks in USA.. Thank you ladies! ?❤️
Super clean. Nice and cool, on a very hot day. Employees are efficient and friendly.
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Trio Protein Box, Starbucks Iced Coffee Blend
Elvoria Yellowhorse
On June 22, 2024. The cashier that was working g with glasses had a ugly attitude and extremely rude. I understand that working there is hard but come on.
Atmosphere: 1
Food: 5
Service: 1
ROBIN WANG
The problem is the entire Very had to find it. The designer is soo ……
First time coming in and I love the vibe! Baristas were really friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Good experience.
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Non dairy options
Atmosphere: 5
Food: 5
Service: 5
AVOID AT ALL COSTS. TERRIBLE CUSTOMER SERVICE & FILTHY.
So I start my order with a barista goes by Chelle. Ordered 2 frappes with (and this is the barista terminology) extra shots of espresso, to where she cut me off and started arguing with me about how there is NO shots in a frappe, which Iknow full well from working at one YEARS earlier, ergo why I said "extra shot". Even after the fact, she continued to talk OVER me about my order above with her 'expansive barista knowledge' where I got annoyed. She didn't listen to my name, therefore she was calling someone else's name for my order. I snapped after this because of the level of rudeness. Little did I know that Chelle was the manager on duty. Here is where customer service should be paramount. Instead of taking a moment to make note of my complaint (after them snickering and pointing at me, talking on their headsets which I called them out on), I was THREATENED by the employee JOJO to either be FORCEFULLY REMOVED by him or to leave and call the cops because they wouldn't listen to or take my complaint. That ain't kosher, Mr. Jojo. You clock out and come find me if you want to make good on that threat. I'll make DAMNED sure you *won't* have to work another job again, full stop.
I don't know how y'all handle shift changes, but is it required to ignore all customers and have a hug-out and complain of how tired they are? That's what happened at shift change. There were customers that had issue with them as well, to which I sided with them, calling out the employees manners and demeanor.
Observations:
*floor was dirty, dusty.
*condiments/extras station was dirty, littered with straw sleeves and empty sweetener packets.
*proper handwashing and safety protocols are not being followed.
*employees not sanitizing their stations after preparing drinks.
*Espresso beans were old. I worked for Starbucks and I know what OLD espresso beans taste like.
*Food in display case, old and dried out, no evidence of hold times or expiration date notes/tabs.
*Tables were dirty. Serving counter was covered in drink spots, drips and spills.
*Improper sanitation practices
This place needs an employee face-lift and a manager that knows what they are doing. Who ever owns this franchise better shape up or ship out these employees. This location is DOOMED if they dont get the right people in there that *actually* WANT a JOB, and not an 'obligated stay where they have to "deal" with customers', just to get paid.
I am a local. And this is just.. terrible. Again
AVOID AT ALL COSTS. GO TO THE ONE IN SAFEWAY.
Atmosphere: 1
Food: 1
Service: 1
Every once in a while, they are out of my cold brew. It’s not that busy here and most of the time it is quiet so it gives me a chance to do some reading and homework when I come visit this location. The staff are not that friendly I’m not greeted with a smile or that perkiness I’m used to at other Starbucks locations other than Gallup. It comes off as a little rude.
Atmosphere: 4
Food: 5
Service: 2
This place needs better workers and the manager needs to be replaced she isn't professional at all. Has an attitude she isn't welcoming either!
The barista Whitney was rude. No smile. No greeting. Not once any visit. When I mistakenly asked for caramel syrup instead of caramel sauce she didn't even suggest the sauce. And when I said 2 pump she literally kept pumping. Only to walk away and ignore me.
Then when I asked her to remake the coffee she sent me to the register to be rung up by Reyes the manager. Even though it was a simple remake.
I explained to her that the app said they were out of Shaken espresso, which is why I ordered a salted caramel cold brew but forgot to add the caramel sauce. But in fact they did have Shaken espresso in stock!
She rings me up. Tells me they will remake it. When I asked her name because she also didn't make eye contact, or smile, or even say good morning. She then chastises me by telling me I was rude and to not be rude anymore. She lied.
And her lying in an attempt to play the victim upset me so much I called corporate and asked for the district manager to investigate. So im waiting for him to reach back out.
And thank you Michael for your over the phone customer support.
I'm NEW here and wanted to show my love and respect like I do everywhere else. Keep up the good work and keep up the fabulous job everyone. I appreciate you ALL. (KB, Chris,J.j, H.S,J.B, and RS) Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Overpriced sugar coffee.
Atmosphere: 2
Food: 1
Service: 5
I am a truck driver and every day I stop by Starbucks all over the USA... This is the best Starbucks in USA..
Thank you ladies! ?❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast and friendly staff. Great food
Atmosphere: 5
Food: 5
Service: 4
The coffee is always so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Nondairy Salted Caramel Cookie Matcha
Super clean. Nice and cool, on a very hot day. Employees are efficient and friendly.
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Trio Protein Box, Starbucks Iced Coffee Blend
On June 22, 2024. The cashier that was working g with glasses had a ugly attitude and extremely rude. I understand that working there is hard but come on.
Atmosphere: 1
Food: 5
Service: 1
The problem is the entire
Very had to find it. The designer is soo ……
Atmosphere: 5
Food: 5
Service: 5
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