I had ordered from here through uber eats. Considering I used a delivery service tgere may be plenty of blame to go around. I had ordered 16 hot wings but received 12 cold wings. While the restaurant can't control the speed of the delivery they were like refrigerated cold not just cooled down to slightly warm I mean cold. Coupled with the 25% shortage of the order. When a menu states a quantity of 16 that is what I expect and paid for not 12. The wings I did receive did seem fairly large so maybe they felt justified by changing the quantity but they state a specific number and aren't selling the wings by weight recieved if the menu says 16 peices that is what should be delivered. This was my first experience and possibly only experience with this restaurant but it wasn't great. Also the order stated it was being delivered to the hotel Encanto there were no utensils or napkins provided. A few rather simple steps and they could improve dramatically by using a container that would retain heat; (maybe a foil box instead of the plastic). providing the proper quantity and including napkins and utensils in thier take out or delivery orders. Hopefully they can improve and you will have a better experience than I did.
Food: 2
Service: 2
Ryan Robinson
Worst wings ever!! No meat on them and I received them cold. Not at all what I expected for that price.
Food: 1
Recommended dishes: Chicken Wings, Fries
Joshua Travis
Nikki works there.
Shawn Muncrief
Best wings place
779karold
Another big fail for chain type restaurant in Las Cruces, NM. We were seated in the bar area, waited for 15 minutes until anyone even acknowledged we were sitting there. Server came to take order, out of all but 3 beers on tap. We ordered, my entree came with asparagus, they were out. Meal took a long time to get to us. My husband never got the beer he ordered. Server was having lots of issues. We will not be going back and do not recommend. Service was terrible and food just okay.
Hiko
Worst wings ever. No flavor, rude management and staff. I ordered these to be delivered. They forgot my drink and no napkins. I asked for an order of bufallo wings and they were not buffallo at all, looks like they just fried thed and forgot the sauce. The ones that my 10 year old makes are better, much better. I will never buy from there again! If I could give them a -5 I would.Thanks,Rafael
Atmosphere: 1
Food: 1
Service: 1
pat l
We stopped here late one evening to eat supper while traveling. Everything was good and everyone was happy with the food. Pretty good Chili's with good service.
Roz Jester
Horrible experience! Ordered wings off their website. DoorDash cancelled our order and they just keep blaming each other and no one is refunding our money.
Priscilla Ferrell Beeks
Just horrible! You could barely eat the wings. Overcooked and very tough. No flavor at all. The fries were like the bottom of the bag because they were in pieces. The food wasn't even hot. No!!!!
Kyle Warren
delicious food, quick service, excellent customer service. have ordered from 2 different locations now and both were great everytime!
If we could give a zero we would. My son received a door dash gift card as a stocking stuffer for Christmas. He arrived back at NMSU and tried to use it. He ordered and it took forever. It gets a notice his order is ready he goes to pick up waits 15 nothing talks to someone who puts the order back in he waits another 20 minutes when they come out and tell him they are out of wings. It now has been almost 2 hours and no food and no food and no refund. They gave him a tea what BSis this!
matcait
We've given this Chili's a try one too many times hoping for the service and food of the past were back to par however, once again, we were very disappointed. This particular location in Las Cruces is constantly short staffed and slow. Our most recent visit was just a few days ago and the first thing we noticed was the filthy steps and floor just outside the front entrance of the restaurant. The floor by the front entrance was black and had particulate matter in a dried up thickened substance. It appeared like emesis but not sure. This should have been cleaned and/or water sprayed off. The restaurant was very slow to serve and we could overhear one of the waiters letting another group know the some of the kitchen staff were new and still in the training phase so that the food would be slower then usual to arrive. We had already ordered and patiently waited for at least 35 minutes for a simple cheeseburger. The buns were hard and dry and our food was luke warm at best. It's clear that this particular location in Las Cruces has staffing and managerial issues. Until it improves we will not return.
Michelle Torres
I ordered 3 diffrent wing flavors and the tasted the same. Some of the wings were rubbery. Never ever order from this establishment!!
Joan Rim Botts
Terrible experience. Wings had NO sauce. And our dry rub order was drowning in sauce. Fries were gross and inedible. Total waste of $30.
I had ordered from here through uber eats. Considering I used a delivery service tgere may be plenty of blame to go around. I had ordered 16 hot wings but received 12 cold wings. While the restaurant can't control the speed of the delivery they were like refrigerated cold not just cooled down to slightly warm I mean cold. Coupled with the 25% shortage of the order. When a menu states a quantity of 16 that is what I expect and paid for not 12. The wings I did receive did seem fairly large so maybe they felt justified by changing the quantity but they state a specific number and aren't selling the wings by weight recieved if the menu says 16 peices that is what should be delivered. This was my first experience and possibly only experience with this restaurant but it wasn't great. Also the order stated it was being delivered to the hotel Encanto there were no utensils or napkins provided. A few rather simple steps and they could improve dramatically by using a container that would retain heat; (maybe a foil box instead of the plastic). providing the proper quantity and including napkins and utensils in thier take out or delivery orders. Hopefully they can improve and you will have a better experience than I did.
Food: 2
Service: 2
Worst wings ever!! No meat on them and I received them cold. Not at all what I expected for that price.
Food: 1
Recommended dishes: Chicken Wings, Fries
Nikki works there.
Best wings place
Another big fail for chain type restaurant in Las Cruces, NM. We were seated in the bar area, waited for 15 minutes until anyone even acknowledged we were sitting there. Server came to take order, out of all but 3 beers on tap. We ordered, my entree came with asparagus, they were out. Meal took a long time to get to us. My husband never got the beer he ordered. Server was having lots of issues. We will not be going back and do not recommend. Service was terrible and food just okay.
Worst wings ever. No flavor, rude management and staff. I ordered these to be delivered. They forgot my drink and no napkins. I asked for an order of bufallo wings and they were not buffallo at all, looks like they just fried thed and forgot the sauce. The ones that my 10 year old makes are better, much better. I will never buy from there again! If I could give them a -5 I would.Thanks,Rafael
Atmosphere: 1
Food: 1
Service: 1
We stopped here late one evening to eat supper while traveling. Everything was good and everyone was happy with the food. Pretty good Chili's with good service.
Horrible experience! Ordered wings off their website. DoorDash cancelled our order and they just keep blaming each other and no one is refunding our money.
Just horrible! You could barely eat the wings. Overcooked and very tough. No flavor at all. The fries were like the bottom of the bag because they were in pieces. The food wasn't even hot. No!!!!
delicious food, quick service, excellent customer service. have ordered from 2 different locations now and both were great everytime!
Restaurantji Recommends
Order took a long time and came out cold
If we could give a zero we would. My son received a door dash gift card as a stocking stuffer for Christmas. He arrived back at NMSU and tried to use it. He ordered and it took forever. It gets a notice his order is ready he goes to pick up waits 15 nothing talks to someone who puts the order back in he waits another 20 minutes when they come out and tell him they are out of wings. It now has been almost 2 hours and no food and no food and no refund. They gave him a tea what BSis this!
We've given this Chili's a try one too many times hoping for the service and food of the past were back to par however, once again, we were very disappointed. This particular location in Las Cruces is constantly short staffed and slow. Our most recent visit was just a few days ago and the first thing we noticed was the filthy steps and floor just outside the front entrance of the restaurant. The floor by the front entrance was black and had particulate matter in a dried up thickened substance. It appeared like emesis but not sure. This should have been cleaned and/or water sprayed off. The restaurant was very slow to serve and we could overhear one of the waiters letting another group know the some of the kitchen staff were new and still in the training phase so that the food would be slower then usual to arrive. We had already ordered and patiently waited for at least 35 minutes for a simple cheeseburger. The buns were hard and dry and our food was luke warm at best. It's clear that this particular location in Las Cruces has staffing and managerial issues. Until it improves we will not return.
I ordered 3 diffrent wing flavors and the tasted the same. Some of the wings were rubbery. Never ever order from this establishment!!
Terrible experience. Wings had NO sauce. And our dry rub order was drowning in sauce. Fries were gross and inedible. Total waste of $30.