Häagen-Dazs Ice Cream

Never met a group of teenagers more uninterested in doing thier job. 6 of them in a huddle with 1 sitting on the counter not acknowledging me at the ice cream window . Took a good few minutes before the one sitting on the counter sighed and then helped me. Wanted to try some samples but knew better than to put them through such a hell.

Two girls were sitting on the counter, throwing money at each other. Ignoring all the customers running back-and-forth, one name was Ashley.. with purple and blue hair like a guy. Horrible service absolutely horrible.. coming from someone with experience... This is so humiliating… maybe the owners should pay more attention to the people serving their ice cream.
I would be so embarrassed if I was the owner of this company or franchise. To have two girls sitting on the counter with their phones about to fall out throwing money on each other like a strip club. Total embarrassment to your place.

I watched over 20 people walk in and then ignore them and walk out. Absolutely horrible.
Watch your cameras.

I have 2 young girls and that was not what I would want them to think that’s what work is. That was so embarrassing for them to see. I hope this reaches the right people. I should had taken a video. But I’m sure you can go in today and see it for yourself.

It was a great ice cream but a little expensive

It’s haagen dazs, you know what you’re getting, but the staff are just so disinterested in you. The way they setup the line is backwards too, you have to “cut in” the line to see your choices and then swim upstream to get to the register to pay. New management could jump this up to a 5 star place easy.

Excellent staff, great music, 10/10 happy 4th

After waiting for 15 min in long line on 4th of July they announced they weren’t talking credit cards. Super poor business management on a holiday and very disappointing.

Terrible service. Need to watch cameras and re-train. 6/23 @ 345p.

The ice cream was alright, however the manager or owner of this place is very rude. He is rude to the costumers and his employees, he often yells at them and has no patience. We noticed him getting easily frustrated when there was any little inconvenience. The lines are always really long too.

Nice try. I hope you can do better next time.

The ice cream was good but the service was terrible.
The guy had the music really loud and it seemed that he didn’t wanna work at all.
The place looks terrible: outdated, dirty, messy and seems like no body cares about the place.

Atmosphere: 1

Food: 4

Service: 1

Franchise store with dance music very deteriorated equipment dirty floor visible closet full of old books and papers
Scarce and noticeably old pastry
Doors and walls without paint
Doesn't Haagendazs supervise its franchises?

Atmosphere: 1

Food: 4

Service: 1

This is fraud. I didn’t realize that they add tips automatically. If I hadn’t asked for a receipt, I wouldn’t have found out that they added tips. What the hell is going on at this place and in this country? When and why did tipping become mandatory? And at an ice cream place?

Atmosphere: 1

Food: 1

Service: 1

Went to try and get some ice cream at 7:30 and they said they were closed. They need to either update their hours or stop short changing their customers.

Atmosphere: 1

Food: 1

Service: 1

Stopped in there for a coffee while shopping at the plaza. The Guy making our coffee was the rudest person ever. Wish I would have spent my coffee money somewhere else. Jerk!!!

What a dump! I disturbed the naps of the two teenagers working behind the counter. There were lots of puddles of melted ice cream and trash on the floor. It was so gross.

When I walked in, all I saw was the Häagen-Dazs sign. And I did not see the Häagen-Dazs name on the Google Maps name until I got in my car. I did not see Santa Fe Espresso Co name anywhere. I asked them about it and they did not know where the Santa Fe Espresso Company was.

I was only a block away when I realized my error, but given how nasty the place was and how lazy the employees are I opted to go somewhere else.

Atmosphere: 1

Food: 1

Service: 1