It's really gone downhill lately.1) Apathetic staff (maybe 1 bad apple, but it's the young lady with face piercings, she was not nice to our family).2) Terrible shot pulling. Drinks were very bitter. I haven't poured out my coffee in years.3) Not the first incident. I have waited over a half hour for a cold brew in the lobby. Others waited longer. Staff stacked up mobile orders for people who weren't there! I walked out.Note to manager:1) Retrain your staff or place apathetic eployee on PIP. Apathy for customers should not be tolerated.2) Prioritize in-house over mobile orders (stagger lobby drinks in front of them)3) Put your experienced baristas on bar during rush. Certify for bar. Bar needs to be earned and shot quality must be consistent.Fix your store please.
Atmosphere: 2
Food: 1
Service: 1
jack allread
I haven’t been here for perhaps a year, but they didn’t have my go to Iced Coffee, they ran out early today. Bummer!The staff were friendly, though the place wasn’t the cleanest. Yeah, 4 stars.
Worst employees ever. They are very rude,slow,and disrespectful. Avoid this place at all cost!
Richard Loffredo
Foods good rhe staff is always friendly and the order is always corect.
Atmosphere: 4
Food: 4
Service: 4
Robert Crane
Not generally a Starbucks fan. But I had to stop in to buy a gift for my daughter so I spent some time getting some work done here.
Atmosphere: 5
Food: 5
Service: 5
Yinka Adeniji
It's Starbucks ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Taylor Bussell
Baristas here work very hard so I hate to complain but the order ahead needs to be turned off if they can’t keep up with orders…waited over 30 minutes for iced coffees. Got 1/2 my order and never got the second drink because I had to be somewhere and couldn’t wait any longer. Manager was nice and gave me gift cards to cover my order so I really appreciate that. But yeah order ahead needs to be turned off in these situations and I’m sure Starbucks corporate probably discourages that but they should definitely support their employees and stop working them to death. It just makes the customer and employee stressed and unhappy!
Wesley Fuller
The staff was nice
Brooke V
40 min for a Caramel Macchiato! Went inside for my coffee one employees making drinks while the red head manager sat reading at her computer. Other Employees walking around while the one employee hustled to make drinks. I honestly can't take this place any longer! Worst Starbucks in Santa Fe! Manager sucks has horrible attitude and does absolutely nothing to help her crew! I don't know how this Starbucks has stayed alive, maybe because it's their training site. Save your time do not go here! Please Starbucks get a new manager! ?
Atmosphere: 4
Food: 1
Service: 1
Kathleen Gonzales
Slowest location in Santa Fe. There is no sense of urgency. 8 people behind the counter and still a 20 min
I come here a lot since it’s so close to my office but today I ordered a pistachio latte 15 minutes before I arrived. I waited an additional 20 minutes after getting to the store to receive a totally plain unsweetened latte. I tried to call but there’s no answer at the store
E K
This is a pretty good Starbucks, they make your drinks promptly, and the drive through is nice but if you go in there is hardly a wait time.
johnasap777
Inexperienced employees and don't how to provide good Customer Service. Don't recommend this location compared to other locations I've visited NATIONWIDE?
It's really gone downhill lately.1) Apathetic staff (maybe 1 bad apple, but it's the young lady with face piercings, she was not nice to our family).2) Terrible shot pulling. Drinks were very bitter. I haven't poured out my coffee in years.3) Not the first incident. I have waited over a half hour for a cold brew in the lobby. Others waited longer. Staff stacked up mobile orders for people who weren't there! I walked out.Note to manager:1) Retrain your staff or place apathetic eployee on PIP. Apathy for customers should not be tolerated.2) Prioritize in-house over mobile orders (stagger lobby drinks in front of them)3) Put your experienced baristas on bar during rush. Certify for bar. Bar needs to be earned and shot quality must be consistent.Fix your store please.
Atmosphere: 2
Food: 1
Service: 1
I haven’t been here for perhaps a year, but they didn’t have my go to Iced Coffee, they ran out early today. Bummer!The staff were friendly, though the place wasn’t the cleanest. Yeah, 4 stars.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
Worst employees ever. They are very rude,slow,and disrespectful. Avoid this place at all cost!
Foods good rhe staff is always friendly and the order is always corect.
Atmosphere: 4
Food: 4
Service: 4
Not generally a Starbucks fan. But I had to stop in to buy a gift for my daughter so I spent some time getting some work done here.
Atmosphere: 5
Food: 5
Service: 5
It's Starbucks ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Baristas here work very hard so I hate to complain but the order ahead needs to be turned off if they can’t keep up with orders…waited over 30 minutes for iced coffees. Got 1/2 my order and never got the second drink because I had to be somewhere and couldn’t wait any longer. Manager was nice and gave me gift cards to cover my order so I really appreciate that. But yeah order ahead needs to be turned off in these situations and I’m sure Starbucks corporate probably discourages that but they should definitely support their employees and stop working them to death. It just makes the customer and employee stressed and unhappy!
The staff was nice
40 min for a Caramel Macchiato! Went inside for my coffee one employees making drinks while the red head manager sat reading at her computer. Other Employees walking around while the one employee hustled to make drinks. I honestly can't take this place any longer! Worst Starbucks in Santa Fe! Manager sucks has horrible attitude and does absolutely nothing to help her crew! I don't know how this Starbucks has stayed alive, maybe because it's their training site. Save your time do not go here! Please Starbucks get a new manager! ?
Atmosphere: 4
Food: 1
Service: 1
Slowest location in Santa Fe. There is no sense of urgency. 8 people behind the counter and still a 20 min
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
Bad service manager was
Atmosphere: 4
Food: 5
Service: 1
Always get good drinks here!
Atmosphere: 5
Food: 5
Service: 5
I come here a lot since it’s so close to my office but today I ordered a pistachio latte 15 minutes before I arrived. I waited an additional 20 minutes after getting to the store to receive a totally plain unsweetened latte. I tried to call but there’s no answer at the store
This is a pretty good Starbucks, they make your drinks promptly, and the drive through is nice but if you go in there is hardly a wait time.
Inexperienced employees and don't how to provide good Customer Service. Don't recommend this location compared to other locations I've visited NATIONWIDE?
Atmosphere: 4
Food: 2
Service: 1