Every day that I have to talk to Debbie to place my order is a bad day. She is rude, she slams her fingers onto the tablet with an awful attitude that makes me feel sorry for ordering my food? Truly, every day I walk in to order and I see Debbie, I have to reconsider getting tims that day. The people working the drive thru are nice, but ive been going to this tims for about 4 years and not ONCE did I finish placing my order with debbie and feel better than when I began.
Atmosphere: 1
Food: 3
Service: 1
Jeff Edmunds
I ordered 1 bread muffin, sausage and egg muffin, another 1 muffin (heat up),1 double double coffee, 1 sausage and egg croissant, 2 plain donuts And when we give me a bag I asked again this you heated the muffin they said yes but they didn’t. And this is my sausage and egg croissant 😡 🤬
Atmosphere: 1
Food: 1
Service: 1
Coleen Mac Isaac
I Love ordering online, it so easy & don't take long & you have it delivered, you can follow where the driver is, so you can be by the door, so you can receive it. The drivers are super friendly. You can't go wrong with this service!!!! totally Awesome!!! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Phae Dave
Why would there only be one cash open yet five workers?
Service: 1
David
This Tim Hortons, which is located in a gas station, never has it figured out.
3 people in the drive-through, no one at the counter (because they closed it), and it takes 10 minutes to ring the first guy through.
Seems like they are constantly training a new crew every week apart from 3 people.
Even if it's close, I won't be going there anymore. It's a huge waste of time.
Joanne O'Brien
We have been customers there for many years (back to when it was owned by Mr Dacey). It has been going downhill since. The customer service is a zero and I agree with an earlier comment that Donna is the best and there are maybe 2 others that have great service but for the most part they have attitude and don’t care about what they are doing as long as they get your $$. Hate to say but McDonalds is starting to get more business these days and their prices are better.
Kirk O'Connell
Go on a Sunday evening and have Donna give you her best customer service and you'll be stopping in and becoming a regular.
Dionisio Jr. Recto
First time to visit this Esso and Tim Hortons store... Nice and clean, fast service ...
Manpreet Thakur
Rude staff , they need to learn customer service first. It’s look like they don’t want to sell you anything, if they do, they will miss your order or make it wrong.
sheri myer
I always love a doughnut once in a while The app gives deals. We got the breakfast sandwich 2 for 6 $.it's also nice to use points to get a free drink. I got an icecapp!
I'd give no stars if I could based on the management here. Most of the staff are friendly and helpful. Management sucks.
sukhwant singh
Very verry very very very very very very very
Kristen Zivkow
Absolutely went down hill since 2023 they stopped serving 90% of the food menu and only serve coffee ice caps and juice no other options as well as they no longer sell beef or pork options for the food menu either only chicken available.
J “Josh” B
The woman that made our Latte’s was excellent! I did not get her name, but she is absolutely fantastic! Thank you again!
deep singh singh
I don’t know what’s wrong with staff specially with the staff packing order first she didn’t looked at me when she did thats the rude behaviour and no greeting ,no smile And last she put the order on counter even didn’t mentioned me
Every day that I have to talk to Debbie to place my order is a bad day. She is rude, she slams her fingers onto the tablet with an awful attitude that makes me feel sorry for ordering my food? Truly, every day I walk in to order and I see Debbie, I have to reconsider getting tims that day. The people working the drive thru are nice, but ive been going to this tims for about 4 years and not ONCE did I finish placing my order with debbie and feel better than when I began.
Atmosphere: 1
Food: 3
Service: 1
I ordered 1 bread muffin, sausage and egg muffin, another 1 muffin (heat up),1 double double coffee, 1 sausage and egg croissant, 2 plain donuts
And when we give me a bag I asked again this you heated the muffin they said yes but they didn’t. And this is my sausage and egg croissant 😡 🤬
Atmosphere: 1
Food: 1
Service: 1
I Love ordering online, it so easy & don't take long & you have it delivered, you can follow where the driver is, so you can be by the door, so you can receive it. The drivers are super friendly. You can't go wrong with this service!!!! totally Awesome!!! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Why would there only be one cash open yet five workers?
Service: 1
This Tim Hortons, which is located in a gas station, never has it figured out.
3 people in the drive-through, no one at the counter (because they closed it), and it takes 10 minutes to ring the first guy through.
Seems like they are constantly training a new crew every week apart from 3 people.
Even if it's close, I won't be going there anymore. It's a huge waste of time.
We have been customers there for many years (back to when it was owned by Mr Dacey). It has been going downhill since. The customer service is a zero and I agree with an earlier comment that Donna is the best and there are maybe 2 others that have great service but for the most part they have attitude and don’t care about what they are doing as long as they get your $$. Hate to say but McDonalds is starting to get more business these days and their prices are better.
Go on a Sunday evening and have Donna give you her best customer service and you'll be stopping in and becoming a regular.
First time to visit this Esso and Tim Hortons store... Nice and clean, fast service ...
Rude staff , they need to learn customer service first. It’s look like they don’t want to sell you anything, if they do, they will miss your order or make it wrong.
I always love a doughnut once in a while
The app gives deals. We got the breakfast sandwich 2 for 6 $.it's also nice to use points to get a free drink. I got an icecapp!
Restaurantji Recommends
I'd give no stars if I could based on the management here. Most of the staff are friendly and helpful. Management sucks.
Very verry very very very very very very very
Absolutely went down hill since 2023 they stopped serving 90% of the food menu and only serve coffee ice caps and juice no other options as well as they no longer sell beef or pork options for the food menu either only chicken available.
The woman that made our Latte’s was excellent! I did not get her name, but she is absolutely fantastic! Thank you again!
I don’t know what’s wrong with staff specially with the staff packing order first she didn’t looked at me when she did thats the rude behaviour and no greeting ,no smile
And last she put the order on counter even didn’t mentioned me
Atmosphere: 1
Service: 1
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