Starbucks

921 Topsy Lane Carson Valley Plaza, Carson City
(775) 267-0592

Recent Reviews

Taylor Garcia

Emma is just the sweetest! She made my entire day!

Service: 5

Wesley Kitchel

Epic fail. Non-fat, no whip WHITE mocha. Received a standard mocha. Discovered when I was on the road well away from store.

Service: 2

Luis Valencia

Best customer service ever

Nomad Equestrian

Trash store they get orders wrong all the time and are so damn rude when called

Atmosphere: 1

Food: 1

Service: 1

Sara Leonard

If I couldI would do no stars I would! Everyone there are completely unorganized and looked at you blankly like I go there because it's closer to get a coffee. Went there three times and gave me a hot coffee instead I asked for ice all the time. The crew there needs to work on customer service because they looked at me weird. Like the crew needs some more skills on how to correct a coffee they made wrong. One barista looked like she wanted to fight me. I never in my life experienced that my entire life.i used to be a barista trainer and I think half the crew needs a factory job just because they suck at customer service. Robin is the only nice one there. You need people like her the rest can look for different jobs because they suck. if the issue doesn't resolve and I go there again and I get hot instead of ice I will be going to the headquarters and don't think I don't know them because when I had to work for Starbucks I had to go there for a bullying issue. Maybe the manager should be present. Or get a new one.

Atmosphere: 1

Food: 1

Service: 1

william fitzpatrick

Starbucks

Atmosphere: 3

Service: 4

7268

This is one of the other Starbucks. Some Starbucks are well run, well organized, and have friendly helpful employees. This Starbucks is the opposite of that. I waited 16 and 1/2 minutes for a simple cup of coffee. Despite having multiple coffee brewing machines, somehow they let the regular coffee run out. After about 13 minutes, I got up and stood at the counter. I overheard one of the baristas say loudly to the other, are you getting his coffee. The other barista said, it's still brewing. The first barista said, obviously so I could hear, well he's staring me down. This is also a terribly laid out Starbucks. The ordering area is jammed in the back. There's a continuous hum of customers saying to others, are you in line, are you in line? Of course, The staff can't be faulted for that. Then there's the ridiculous excuse making. I heard a customer say, I ordered a bagel and I wanted butter not sour cream. The person behind the counter told him, we don't have butter, but they won't let us pull it down. So apparently someone in Starbucks management requires that they distribute sour cream as butter, and identify it as such online when you order. Add to all of us, that the store is filthy. Garbage is overflowing. Food is crushed all over the floor.

Scott H.

This is one of the other Starbucks. Some Starbucks are well run, well organized, and have friendly helpful employees. This Starbucks is the opposite of that. I waited 16 and 1/2 minutes for a simple cup of coffee. Despite having multiple coffee brewing machines, somehow they let the regular coffee run out. After about 13 minutes, I got up and stood at the counter. I overheard one of the baristas say loudly to the other, are you getting his coffee. The other barista said, it's still brewing. The first barista said, obviously so I could hear, well he's staring me down. This is also a terribly laid out Starbucks. The ordering area is jammed in the back. There's a continuous hum of customers saying to others, are you in line, are you in line? Of course, The staff can't be faulted for that.Then there's the ridiculous excuse making. I heard a customer say, I ordered a bagel and I wanted butter not sour cream. The person behind the counter told him, we don't have butter, but they won't let us pull it down. So apparently someone in Starbucks management requires that they distribute sour cream as butter, and identify it as such online when you order. Add to all of us, that the store is filthy. Garbage is overflowing. Food is crushed all over the floor.

TK Street

Been here 3 times and they got my order wrong each time. Very friendly service, but I don't know what's up with getting the orders wrong all the time.

Atmosphere: 3

Food: 2

Service: 5

amanda pruitt

Coffee I was given was water down. Also I asked for extra drizzle and did not receive it.

Atmosphere: 1

Food: 1

Service: 1

lou dog81

Knowing that I work for the company continuum which makes your Juices after 4 months. Just to let you know, you have gang members. Making your lemonaid and you're strawberry asaiah at continuum

Cheley F.

Located in a shopping center with easy parking but has a drive-thru as well so it's perfect if you have your pup with you! Ordered the pineapple passion fruit lemonade. They gave me the dragon fruit mango lemonade by mistake but it was a pleasant surprise- I'd order it next time on purpose. No greeting when you enter the store but they make the drinks pretty fast so who needs a greeting. I'd take fast over a greeting since I needed to be on my way anyway.

jay kay

Slow service, focus is on drive through so walk in gets 2nd class service, black americano is watery and brim full in a take out cup?They should know how to make a good Americano!

Atmosphere: 1

Food: 3

Service: 2

Johnny Beery Jr. Double LL Bar J Ranch

Still go there for the cute redhead barista,

Atmosphere: 5

Food: 5

Service: 5

Eric Brown

Certainly the most arrogant baristas in the country.

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