The food is inedible, but it looks nice, and I asked the waiter for a refill, and 30 minutes later, he never came back and so I paid the bill, which is overpriced and neither me nor my family finished any of our plates
I have stayed at GSR multiple times and we have order room services from The Rim and have eaten at the restaurant and each time has been absolutely phenomenal! The tempura veggies are perfectly crunchy. The mountain sushi roll has fresh tasty raw fish and perfectly cooked rice. This last time we ordered the Buddha delight that is steamed veggies and tofu ! 10/10! The Szechuan eggplant was ordered in room service, the texture, taste and portion was great! It comes with onions and a delicious Szechuan sauce. In person we had a lychee sake that was sweet and perfect for our dinner. The atmosphere is relaxing and the service was great.
Kim Black
Vegetarian options: Garlic green beans great....but when we woke up we were super swollen. Do they use msg??
Jordan Bradden
Christian, the reported manager, confirmed my order via telephone two days in a row after an issue with the app, but failed to deliver both times; One time is an accident, two times makes a reflective pattern of behavior. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Nani T.
Arrived to GSR and wanted to get some food in my system before drinking. My sister and I decided on sushi. I got a couple pieces of nigiri, Hamachi and Maguro, and a wakame salad. My sister ordered a noodle dish and a spicy edamame. The edamame looks like it was mixed with this pepper paste we usually put in our Pho lol the wakame tasted like it came straight from the package, no washing or anything. It tasted a little slimy. Our server was rude. I don't know if she lacks the knowledge of good customer service or if that's her personality but she didn't greet us or say hi or anything. She just dropped off our waters then left lol then came up again few mins later and asked if we're ready to order. When we ordered she grabbed the menus and walked away. No thank you or anything. I ordered a sprite and she came by to drop it off and slammed it on the table causing it to spill on the table. Lol I thought about leaving her a note on the receipt to work on her customer service but changed my mind n tipped her anyways. I don't think I would return here. Too many other places to eat nearby with better service than here.
Blake B.
Started the ordering off well. Server put in wrong roll order then when we told her, she proceeded to slide our plate towards her and barehanded grabbed the wrong roll off of our plate and put it on another to take to the kitchen. Still got charged full price for her mistake and the unsanitary situation of it.
Laurie A.
We had been looking forward to trying this place as I had read some good reviews. Hmmmm......We made reservations thru "Open Table" about a week ago. We arrived on time and were escorted to a dining area away from the main sushi dining area. I noticed when we were checked in, it was on paper, not on a tablet or computer screen (more about this at the end of this review.) The dining area where we were seated was called the "reserved area" (reserved for what, I'm not sure.) It was portioned off by screens in a busy, noisy hallway, adjacent to the casino. Ambiance = ZERO. Our server was pleasant & polite. My husband ordered a beer which arrived without a glass. After requesting a glass, twice, it arrived 10 minutes later. We ordered an appetizer, edamame, which arrived promptly and was fine. For dinner we ordered 2 Chinese entrees (Beef Chow Fun Noodles & Combination Chow Fun Noddles) and a sushi roll (The Chronic Roll.) The beef entree was delicious, but the combo one was bland. The Chronic Roll arrived shortly after the entrees, but without the traditional wasabi, pickled ginger and small bowls for dipping. Wouldn't one think, at an Asian restaurant featuring sushi, they would automatically provide those items? After 3 request, the busboy finally brought the wasabi and appropriate bowls. Speaking of busboys, they cleared the tables with large plastic dishwasher bins. Most nice restaurants clear tables and carry plates away on a tray. I felt like I was in a school cafeteria, not a nice restaurant. In conclusion, though the food quality was adequate, the service was inattentive, and the overall ambiance was not consistent with a (nice) couples night out dinner. Back to checking us in: done by paper, not computer.......Open Table contacted us today and stated we had not shown up for our reservation . This was The Rim's responsibility to check us in. They failed at that as well.
Sumit Sharma
I have been going here since 2018 with my family. This place never disappoint about Thai food and vegetarian sushi rolls. Will be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Rim Fried Rice, Kung Pao Chicken
Stefani T.
I have a conference this week that's being held at the Grand Sierra Resort. Without a car, options are very limited for places to eat and I didn't want to walk 2 miles in the dark. The resort itself has a few spots spots to dine and Rim is one of them. As a veggie/pescatarian, Rim had the most options. I ordered... Buddha's Delight with tofu - hot and savory which was good, but the steamed rice had lots of uncooked, crunchy bits which is just...ugh. $17 Another annoying thing are the additional charges - $1 for ordering to go and $2 service charge. Why? Because they can - as a visitor, we have few other options.
JESSEH
I am not a fan of complaining. our entrees were good but the spring rolls cold and not cooked all the way thru. We mentioned it to our server. Still paid for them. service not so great.This is our first dissapointment,
Great food and service. Gem was our waitress and she was a gem! Such a wonderful personality. Food was well presented and flavourful. Would go again. Did not care so much for the music selection in the background. Something more mellow would be appropriate.
Cole R.
Expensive food, similar to a Panda Express, but not quite as good. Sushi was not fresh. Miso soup was $10, and marginal. Drinks overpriced. Service was blah. Felt like an airport restaurant with kids screaming. Very loud inside.
Rachel D.
Located inside the Grand Sierra Resort. It's a perfect location for a date night or a solo date. I recommend making a reservation on the weekend. cocktails were delicious. RaspMary is a must. The food was also amazing. Scallop fried rice, pad Thai, Edamame and King sushi were all succulent. Food portion was also great for sharing. Service was impeccable from the host, to the manager and to our server. We were well taken care of. We'll definitely return.
AlynnH
I've been to Rim several times and the food is always good. The issue is the service - it's very hit and miss. My last visit was the worst service yet. The waitress got so frustrated with us (because she didn't know the menu) that she refused to finish our service and another waiter stepped in. We were a super easy, friendly group of 3 and our guess is that she just did not like us pointing out things we knew were on the menu and our request for 2 minor variations (1 of which we've ordered there several times before without issue). She immediately responded with an attitude and never came back to our table!
TiffanyC
It's weird to sit in the wine bar area. I believe this is why our service wasn't the best. Waters were never refilled. Alcohol took forever to receive and she brought us our bill without clearing the table and there was a lot of dishes that should've been taken away, including our appetizer plates. Food was delicious, however!
The food is inedible, but it looks nice, and I asked the waiter for a refill, and 30 minutes later, he never came back and so I paid the bill, which is overpriced and neither me nor my family finished any of our plates
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Hamachi Yellowtail Albacore Tuna, Spyder Roll, Deluxe Sushi Platter
I have stayed at GSR multiple times and we have order room services from The Rim and have eaten at the restaurant and each time has been absolutely phenomenal! The tempura veggies are perfectly crunchy. The mountain sushi roll has fresh tasty raw fish and perfectly cooked rice. This last time we ordered the Buddha delight that is steamed veggies and tofu ! 10/10! The Szechuan eggplant was ordered in room service, the texture, taste and portion was great! It comes with onions and a delicious Szechuan sauce. In person we had a lychee sake that was sweet and perfect for our dinner. The atmosphere is relaxing and the service was great.
Vegetarian options: Garlic green beans great....but when we woke up we were super swollen. Do they use msg??
Christian, the reported manager, confirmed my order via telephone two days in a row after an issue with the app, but failed to deliver both times; One time is an accident, two times makes a reflective pattern of behavior. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Arrived to GSR and wanted to get some food in my system before drinking. My sister and I decided on sushi. I got a couple pieces of nigiri, Hamachi and Maguro, and a wakame salad. My sister ordered a noodle dish and a spicy edamame. The edamame looks like it was mixed with this pepper paste we usually put in our Pho lol the wakame tasted like it came straight from the package, no washing or anything. It tasted a little slimy. Our server was rude. I don't know if she lacks the knowledge of good customer service or if that's her personality but she didn't greet us or say hi or anything. She just dropped off our waters then left lol then came up again few mins later and asked if we're ready to order. When we ordered she grabbed the menus and walked away. No thank you or anything. I ordered a sprite and she came by to drop it off and slammed it on the table causing it to spill on the table. Lol I thought about leaving her a note on the receipt to work on her customer service but changed my mind n tipped her anyways. I don't think I would return here. Too many other places to eat nearby with better service than here.
Started the ordering off well. Server put in wrong roll order then when we told her, she proceeded to slide our plate towards her and barehanded grabbed the wrong roll off of our plate and put it on another to take to the kitchen. Still got charged full price for her mistake and the unsanitary situation of it.
We had been looking forward to trying this place as I had read some good reviews. Hmmmm......We made reservations thru "Open Table" about a week ago. We arrived on time and were escorted to a dining area away from the main sushi dining area. I noticed when we were checked in, it was on paper, not on a tablet or computer screen (more about this at the end of this review.) The dining area where we were seated was called the "reserved area" (reserved for what, I'm not sure.) It was portioned off by screens in a busy, noisy hallway, adjacent to the casino. Ambiance = ZERO. Our server was pleasant & polite. My husband ordered a beer which arrived without a glass. After requesting a glass, twice, it arrived 10 minutes later. We ordered an appetizer, edamame, which arrived promptly and was fine. For dinner we ordered 2 Chinese entrees (Beef Chow Fun Noodles & Combination Chow Fun Noddles) and a sushi roll (The Chronic Roll.) The beef entree was delicious, but the combo one was bland. The Chronic Roll arrived shortly after the entrees, but without the traditional wasabi, pickled ginger and small bowls for dipping. Wouldn't one think, at an Asian restaurant featuring sushi, they would automatically provide those items? After 3 request, the busboy finally brought the wasabi and appropriate bowls. Speaking of busboys, they cleared the tables with large plastic dishwasher bins. Most nice restaurants clear tables and carry plates away on a tray. I felt like I was in a school cafeteria, not a nice restaurant. In conclusion, though the food quality was adequate, the service was inattentive, and the overall ambiance was not consistent with a (nice) couples night out dinner. Back to checking us in: done by paper, not computer.......Open Table contacted us today and stated we had not shown up for our reservation . This was The Rim's responsibility to check us in. They failed at that as well.
I have been going here since 2018 with my family. This place never disappoint about Thai food and vegetarian sushi rolls. Will be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Rim Fried Rice, Kung Pao Chicken
I have a conference this week that's being held at the Grand Sierra Resort. Without a car, options are very limited for places to eat and I didn't want to walk 2 miles in the dark. The resort itself has a few spots spots to dine and Rim is one of them. As a veggie/pescatarian, Rim had the most options. I ordered... Buddha's Delight with tofu - hot and savory which was good, but the steamed rice had lots of uncooked, crunchy bits which is just...ugh. $17 Another annoying thing are the additional charges - $1 for ordering to go and $2 service charge. Why? Because they can - as a visitor, we have few other options.
I am not a fan of complaining. our entrees were good but the spring rolls cold and not cooked all the way thru. We mentioned it to our server. Still paid for them. service not so great.This is our first dissapointment,
Restaurantji Recommends
Great food and service. Gem was our waitress and she was a gem! Such a wonderful personality. Food was well presented and flavourful. Would go again. Did not care so much for the music selection in the background. Something more mellow would be appropriate.
Expensive food, similar to a Panda Express, but not quite as good. Sushi was not fresh. Miso soup was $10, and marginal. Drinks overpriced. Service was blah. Felt like an airport restaurant with kids screaming. Very loud inside.
Located inside the Grand Sierra Resort. It's a perfect location for a date night or a solo date. I recommend making a reservation on the weekend. cocktails were delicious. RaspMary is a must. The food was also amazing. Scallop fried rice, pad Thai, Edamame and King sushi were all succulent. Food portion was also great for sharing. Service was impeccable from the host, to the manager and to our server. We were well taken care of. We'll definitely return.
I've been to Rim several times and the food is always good. The issue is the service - it's very hit and miss. My last visit was the worst service yet. The waitress got so frustrated with us (because she didn't know the menu) that she refused to finish our service and another waiter stepped in. We were a super easy, friendly group of 3 and our guess is that she just did not like us pointing out things we knew were on the menu and our request for 2 minor variations (1 of which we've ordered there several times before without issue). She immediately responded with an attitude and never came back to our table!
It's weird to sit in the wine bar area. I believe this is why our service wasn't the best. Waters were never refilled. Alcohol took forever to receive and she brought us our bill without clearing the table and there was a lot of dishes that should've been taken away, including our appetizer plates. Food was delicious, however!