Dunkin'

One Commerce Plaza, Albany
(518) 426-1678

Recent Reviews

Tatichi Tate

Poor service , rude employee, I did a door dash and they forgot my drink. After calling several times I got through and was told o well call door dash and get a refund. I paid for a drink that I didn’t receive. The employee going to ask me if I can come get it , if I can come get it I wouldn’t did door dash. DUHhhhh. Couldn’t get a refund had to eat my dry bagel with nothing to wash it down ?

Atmosphere: 1

Service: 1

ashley webber

Did a door dash order they forgot my drink . after calling them several times they finally answer the phone. I was told they have the drink someone forgot to put it in the bag. Do I have a way of getting the drink, I did door dash if I had a way I wouldn’t have done door dash. Lady was rude told me to call door dash she can’t refund my money so basically I paid for a drink that I didn’t receive. Mid conversation she hung up on me . Would not recommend using door dash to order from this Dunkin if they mess up your order your screwed ?‍♀️

Freddy Jimenez

30 minutes wait on food

Atmosphere: 1

Food: 1

Service: 1

عبدالله العماش

A well-known company known for its American coffee, donuts, many drinks, and many fresh baked products

Atmosphere: 5

Food: 5

Service: 5

Joe Luson

So good ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Kara Waters

This location is terrible, I walk in and there is no other customer in there so I go to order my food and then proceed to wait more than 10mins for my bagel. They care more about making online orders and so slow with making food. Then I ask nicely for a knife from the manager and she said one second and continue to worrie about the online orders, it take two seconds to grab a knife … I walked out and never going back in there. Everytime there some issue.

A

Be sure to order your food online give them 20 min to make your food. They are quick to get drinks out but not food. They make the food order in batches and then pass 10 of the orders out at once. One time I got my coffee right away, It got cold while waiting for my bagel. It’s very busy being close to all state and federal workers. They either burn your food or under heat your food. If you order donuts online they’ll probably forget to get them for you.

Atmosphere: 2

Food: 2

Service: 2

Christopher Langdon

I ordered at 8:23, arrived ten minutes later to check my order on the mobile order shelf. Nothing there. Okay maybe there busy so I wait and wait and wait for fifteen minutes, nothing. So I get on line and ask where my order is. It is now 8:52 according to my refund receipt. I am told they do not have the ingredients to make my order.Literally the worse Dunkin Donuts experience I've ever had. Will not be using this location ever again despite it's convenient location. 0/10

Atmosphere: 1

Food: 1

Service: 1

Hanna Scar

I rarely review chains because the experience usually varies every visit. However this Dunkin’ Donuts is the most consistent one I’ve ever been to. I’ve been going here multiple times a week for months and my order is always correct, fresh, and timely (even though they are PACKED with state employees)... The staff here are friendly and fast.

Christina Vankeuren

Let me start off by saying I am a Dunkin Junkie. I love my dunkin coffees when I am in the office. This one is super quick with online orders. However todays order was a strikeout. The biscuit bites that I got were super soft, but definitely lacked flavor. And I was getting Turtle vibes upon reading the new Carmel&Chocolate flavor. However, nothing about that flavor is Turtles. And honestly it's definitely not something I plan on getting again. It's definitely not what I thought it was.

Gloria Macri

Excellent service

Pan Mazariego

First of all I'm a big fan of DD and I order coffee from them and get to delivered to my home because I work from home. I would say the quality is def better than another DD at the corner of Madison Ave. However, this is the 4th time they made my order wrong, I was missing a bagel and their phone just went to the voicemail when I tried to call them. This is so unprofessional, I understand everyone makes mistakes, but they're making the same mistakes everyday, they either forget to put the item in the bag or make the food wrong. Anyways, they wouldn't care about this comment because they're a "big company" maybe they just don't care to lose a couple customers. lol this is just ridiculous

anthony maldonado jr

Love this place but hate pumpkin spice

anthony maldonado

Love this place but hate pumpkin spice

makeda bennett

Had hazel coffee is the best!

Load More