Sonic Drive-In
$ • Fast Food, Burgers, Ice Cream
Hours:
351 Southern Blvd, Albany
(518) 599-0774
About Sonic Drive-In
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Sonic Drive-In Reviews
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Completely wrong order. Took 20 mins past estimated time for two drinks. Don’t come here.
Worst experience of my life. Waited 30 minutes for two milkshakes. Everyone after us was served including several large orders. Asked to see the manager. Waited 10 minutes while he attended to the drive thru. He then came out yelling for us to leave the store. Failed to issue full refund. Situation has been reported to corporate and we will never return. Screw you manager Parker. You managed nothing and failed to resolve the situation.
If I could give this negative stars I would. ABSOLUTELY INSANE! We waited over 30 minutes for a MILKSHAKE!! Everyone and I mean EVERYONE after us got their food and drinks before we did. Then we asked for the manager and he came out yelling stating “get out of my store or I’ll call the police”. We got a refund but still walked out with nothing. That is NOT how you do customer service. DO NOT GO HERE!!!
Ratings
Menu
Hours
| Monday | 12AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 12AM |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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Sonic Drive-In is a restaurant that offers a variety of food and drinks that are enjoyed by families. The restaurant has free parking and is wheelchair accessible. The staff is known for their kind friendliness, with team members like Liz and Joel going the extra mile to provide exceptional service. Customers have mentioned Liz's welcoming voice and patience, making it a go-to spot for many. The restaurant maintains cleanliness and often has hot, correct orders with friendly, helpful staff. There is an online ordering system for pick-up, but there have been isolated incidents where the handling of online orders could be improved. Despite this, the food, particularly the burgers and shakes, have been highly praised. The shakes, which contain real strawberry chunks, are a favorite, although customers recommend asking for a spoon due to the paper straws. Overall, Sonic Drive-In remains a place worth returning for.