They display being open until 10 PM on the door and on Google Maps, and they actually lock the doors at 9:40 PM. Dunkin should check on their franchises.
Atmosphere: 1
Service: 1
Natalie Fox
The flavors are heavenly, especially the chocolate fudge brownie.
E Z
The order for the fat free frozen yogurt I placed in Door dash was made incorrectly, missing the brown bites. The worst part was finding a piece of hair after 2 bites killing my excitement and appetite. I called the store and had difficulty getting help due to the fact that they didn't speak English. Finally after 3 tries someone was put on the call who told me he will cancel my order and I should call DD to receive a refund. I don't suggest placing an online order here through any delivery site.
Haris Muhammad
Very clean and well maintained. Associates are very friendly and helpful. Food were very good and fresh.
Amy Scott
Sadly I experienced all negative reviews about the terrible, unwelcoming customer service here during a slow Saturday late afternoon.The 3 workers didn’t acknowledge me at all as I was waiting to order for over 5-10 minutes (there were no other customers in line). After the young woman finished making a smoothie, she ignored me to help people who just walked in on the Dunkin Donuts line, while the older man stared at me while refilling the ice cream in front of me and didn’t offer to help. It was very awkward.Please improve your business, staff, and customer service so you don’t lose business like you did today.
Untitled
They gave me a nice toy with my kids meal. Not sure how to use it tho
Jackson Y.
Dropped into the local Dunkin Donuts/Baskin Robbins after school ... bad idea. With 12 people in line there were originally 2 people behind the counter making drinks, getting donuts and scooping ice cream. After a few minutes, one of the workers disappears and there is now just one guy serving everyone?! They need to work on their staffing.
Diana Asitimbay
I don't like the service ?
amna ali
I wish I could give it a 0 stars. Don’t go here! Staff is very rude. I ordered 3 ice creams and a iced caramel latte but not a single order was correct. The drink was not mixed and had so much ice when I told him less ice. He gave me the wrong ice cream flavor and when I asked him if it was mango he said yes. Later after trying it, it was totally not mango and when I went in to complain, they started yelling and fighting even more and didn’t give me another ice cream. Very rude staff
I love the ice cream from here, especiall Rocky Road. They have a large variety of flavors, however major improvements could be made to variety of toppings and to customer service. There are only 3-4 toppings that I know of are available.....M&Ms, rainbow sprinkles, and nuts. They could really add more. How about adding the most basic topping of all - chocolate chips? I love any ice cream with choco chips. Or a variety of nuts? or perhaps oreo cookies? Also, the guys behind the counter are very hard working but they need to develop some nicer customer experience? Perhaps be kinder to customers.
It says closes at 10 but doors closed at 9:40.
They display being open until 10 PM on the door and on Google Maps, and they actually lock the doors at 9:40 PM. Dunkin should check on their franchises.
Atmosphere: 1
Service: 1
The flavors are heavenly, especially the chocolate fudge brownie.
The order for the fat free frozen yogurt I placed in Door dash was made incorrectly, missing the brown bites. The worst part was finding a piece of hair after 2 bites killing my excitement and appetite. I called the store and had difficulty getting help due to the fact that they didn't speak English. Finally after 3 tries someone was put on the call who told me he will cancel my order and I should call DD to receive a refund. I don't suggest placing an online order here through any delivery site.
Very clean and well maintained. Associates are very friendly and helpful. Food were very good and fresh.
Sadly I experienced all negative reviews about the terrible, unwelcoming customer service here during a slow Saturday late afternoon.The 3 workers didn’t acknowledge me at all as I was waiting to order for over 5-10 minutes (there were no other customers in line). After the young woman finished making a smoothie, she ignored me to help people who just walked in on the Dunkin Donuts line, while the older man stared at me while refilling the ice cream in front of me and didn’t offer to help. It was very awkward.Please improve your business, staff, and customer service so you don’t lose business like you did today.
They gave me a nice toy with my kids meal. Not sure how to use it tho
Dropped into the local Dunkin Donuts/Baskin Robbins after school ... bad idea. With 12 people in line there were originally 2 people behind the counter making drinks, getting donuts and scooping ice cream. After a few minutes, one of the workers disappears and there is now just one guy serving everyone?! They need to work on their staffing.
I don't like the service ?
I wish I could give it a 0 stars. Don’t go here! Staff is very rude. I ordered 3 ice creams and a iced caramel latte but not a single order was correct. The drink was not mixed and had so much ice when I told him less ice. He gave me the wrong ice cream flavor and when I asked him if it was mango he said yes. Later after trying it, it was totally not mango and when I went in to complain, they started yelling and fighting even more and didn’t give me another ice cream. Very rude staff
Restaurantji Recommends
I love the ice cream from here, especiall Rocky Road. They have a large variety of flavors, however major improvements could be made to variety of toppings and to customer service. There are only 3-4 toppings that I know of are available.....M&Ms, rainbow sprinkles, and nuts. They could really add more. How about adding the most basic topping of all - chocolate chips? I love any ice cream with choco chips. Or a variety of nuts? or perhaps oreo cookies? Also, the guys behind the counter are very hard working but they need to develop some nicer customer experience? Perhaps be kinder to customers.
Don't go here !! Very bad attitude all staff !!
Nice and normal ice cream
Very nice place to have a sweet treat!
Everything is fresh